Businesses must actively engage with customers to build lasting relationships, improve satisfaction, and drive loyalty. Customer engagement platforms are designed to help businesses achieve these goals by offering tools and features that enhance interaction across various channels. Read full story…

Zoho Corporation expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organisations. Beginning today, Zoho and ManageEngine…