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CX HACKATHON @ E3

Season 2025 | Where Innovation Meets The MasterMinds

About the Hackathon

After achieving great success and excellent reviews from all participants, Tajriba and E3 CX is proud to present the second CX Hackathon. The programme guided by leading mentors and experts representing the rapidly emerging Customer Experience industry will host upto 30 teams representing Young Saudi CX professionals and universities competing in 6 categories for the ultimate CX glory

Key Dates

November 2024 Announce the hackathon and format
November – Feb 2025 Welcome and Encourage Teams to sign up
March 2025 Pre event briefing Sessions
April -21 & 22, 2025 Host the hackathon

Venue Arrangements

The hackathon venue will be equipped with well-supplied team work areas, a presentation/mentoring area, cafeteria-style seating, coffee stations, and all related stationary for each team to utilize.

CX Hackathon 2025 will have 6 CX challenges:

  • Tourism
  • Healthcare
  • Transportation
  • Finance
  • Telecom    
  • Municipality     

The CX Hackathon offers an excellent opportunity for the next generation to learn, analyze, and apply practical knowledge in customer experience. It will play a key role in advancing CX expertise in the kingdom, preparing Saudi professionals and youth to innovate and deliver world-class CX services and solutions.

Teams will receive expert mentorship throughout the two-day event and in pre-event sessions, helping them generate fresh ideas and perspectives.

At the end of the hackathon, each team will present their solutions to an expert panel, which will review and select the best initiative.

The CX Challange

Each of the six CX challenges will be developed in consultation with the Saudi Ministry or relevant entities, addressing key issues they face.

Teams will receive detailed information about the challenge during the pre-event briefing session. Experts and mentors will guide teams in solving these challenges using the latest innovations and ideas. Teams will also have access to additional resources, including reading materials, case studies, and suggested tools and methodologies from global experts, along with mentoring sessions throughout the event.

Your mission is to create an innovative and practical CX solution that will benefit future generations.

Your solution will:

  • Bring innovation to life : Develop a real-time application that is delivered in an engaging, creative, and impactful way
  • Ensure accessibility and practicality : Design a CX solution that is interactive, well-structured, and easy for practitioners to adapt and implement in their organizations.
  • Push the boundaries of creativity and innovation : Invent a groundbreaking approach to shaping the future of CX solutions.

Who can participate ?

Young Saudi CX Professionals Team
  • A group of up to five Saudi CX professionals.
  • Only Saudi nationals representing KSA ministries, companies, or private organizations are eligible to apply.
  • All team members must have a maximum of three years of experience in the CX field.
  • All teams must register on the CX Hackathon website.
  • Up to 15 teams of young CX professionals will be selected for the hackathon.
University Students Team
  • A group of up to five Saudi university students.
  • Each team must include one academic mentor and four students.
  • Team members should possess basic communication, computer, and technology skills expected of university students.
  • All teams must register on the CX Hackathon website.
  • Up to 15 teams of young CX professionals will be selected for the hackathon.

What happens after you apply for the hackathon participation?

  • Submissions will be reviewed, and additional information may be requested to verify the details provided in the application form.
  • Judges and mentors will evaluate the applications and select the top 30 teams, with six teams competing in each category.
  • Final team selections will be announced by February 25, 2025.
  • Selected teams will be invited to participate in online pre-hackathon briefing sessions scheduled for April 2025.

CX Hackathon Judges and Mentors

The organisers are putting together a group of top CX experts as mentors and judges for the CX hackathon. The judges will be senior government CX directors or managers, CX directors from the private sector, CX experts from technology providers and Academics.

Judging Criteria

35% Relevance to the theme or challenge
25% Technical Complexity
20% Business Potential
20% Practicality

Hackathon Process and the Agenda

Once the teams are selected, mentors will lead 2 sessions before the event briefly explaining about the hackathon format and proceedings. They will explain to the teams how they can prepare for the hackathon and what is expected at each stage of the Hackathon.

The CX Hackathon is planned to offer a complete road map for the participants so they understand and practise the way how they can address a challenge and bring about a possible solution for the challenge.

From the start when the challenge is offer to them, to understanding the problem, preparing an extensive requirement and user analysis in order to define the challenge. At every step mentors and experts will guide them to through the process.

On the day of the Hackathon, the proceedings will get kicked off by short welcome address by the Hackathon session Moderator and each team will be assigned a mentor / mentors. The experts / mentors will be offering short sessions to guide the teams and help them prepare finding the right solution.

Hackathon Agenda

Registration

As a requirement for the hackathon, teams must meet the criteria of having a minimum of five members, with four members being students and one member being a faculty member.
























    For the hackathon, each team needs to have a minimum of five members. This includes four members and one member who will serve as the Team Lead.