Distinguished Speakers 2025

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Mohammed Eid Alotaibi

Director of the Case Registration and Petitions Department at the Judicial Operations Management Center@@Board of Grievances, KSA
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Khaled Al Zahrani

General Secretary@@Tajriba - National Customer Experience Academy
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Dr. Salim Al-Shuaili

Director of the Artificial Intelligence and Advanced Technology Projects Unit@@Ministry of Transport, Communications and Information Technology, Oman
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Ahmad Ali Gaafar

Chief Marketing & E-commerce Officer@@Samsung Electronics, Egypt
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Mohammed Albalawi

Human Capital Planning and Standards Director@@Confidential Government, KSA
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Mohammed Ibrahim

Director Customer Excellence@@Emaar
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Razan Almazroo

Director - Beneficiary Experience@@Digital Government Authority, KSA
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Mohamed Hegazy

Chief Experience Officer@@Almatar Group, KSA
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Tamim Alkhalifah

Chief Human Resource Officer@@Alkhorayef Water & Power Technologies (AWPT), KSA
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Lina Yahya

CXO@@Women In CX, UAE
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Amjad Al Sabbah

Group Vice President MEA@@Sprinklr
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Dr. Layth Weldali

Partner@@Design Thinkers MENA
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Khaled Alaa

Head of Experience & Operations@@Talabat
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AQeel Abbass

Customer Experience General Manager@@Petromin Corporation, KSA
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Dr. Noha Al Mohaisen

General Director of Outcomes and Incentives@@CNHI, KSA
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Philipp Klaus

Professor of Customer Experience Strategy and Management; Co-Founder@@International University of Monaco; Lexden Luxe
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Hany Mokhtar

CX Master/Customer Experience & Digital Transformation Expert, KSA
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Waed Kameel Ahmad Alhawamdeh

Managing Director UAE, Jordan and KSA@@Concentrix
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Marc Karschies

Managing Partner@@KCA Consultants, KSA
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Sultan Moraished

Group Head of Technology and Corporate Excellence@@Red Sea Global