مؤتمر E3 تمكين تجربة العميل

E3 Customer Experience Conference

Transforming Experiences, Empowering Success

21 – 22 April 2025
Riyadh, Saudi Arabia

Official Event Partner

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OVERVIEW Empowering Customers in the GCC

The 4th Edition E3 Customer Experience Conference, officially supported by the National CX Academy Saudi Arabia held on 21 – 22 April 2025 in Riyadh, Saudi Arabia, is an annual event dedicated to exploring and enhancing customer experience strategies and practices across various industries.

Saudi Arabia’s CX market is witnessing remarkable growth, with a strong focus on customer satisfaction. Statistics show it’s expected to reach SAR 50 billion by 2025. New projects incorporating AI-powered chatbots, virtual experiences, and data analytics are revolutionizing customer interactions and driving loyalty, establishing Saudi Arabia as a CX leader on a global scale. Beyond the informative sessions, the E3 Customer Experience Conference fosters ample networking and collaboration opportunities.

Learn

Gain insights into CX business models and best practices

Connect

Engage in KSA-focused CX protocol discussions with global leaders

Transform

Uncover cutting-edge CX technologies and user-friendly tools for transformative experiences

Get Inspired

Be inspired by regional and international success stories

Distinguished Speakers 2024

Joe Pine

Co-Author@@The Experience Economy

Abdullah Al Katheri

Deputy Governor@@TVTC

Taiseer AL Mufarrej

Director General of Strategic Communications@@Real Estate General Authority, KSA

Khaled Al Zahrani

General Secretary@@National Customer Experience Academy (NCXA), KSA








    Quick Registration Links

    Experience Economy Expert Certification Program

    By Joe Pine

    Joe Pine’s Experience Economy Expert Certification Course credentializes executives as officially endorsed experts in a rich portfolio of Experience Economy frameworks, ideation tools, and methods.

    The focus is on transferring the knowledge, skills, and resources necessary for creating and enhancing compelling experiences – either for customers, guests, or employees. All the key elements from The Experience Economy (as well as some elements from Joe Pine’s other works) are explored and taught in depth.

    Joe Pine - co-author-the-experience-economy

    The CX Hackathon

    Returning for season 2025

    The CX Hackathon 2024

    Upto 24 teams competing for the total prize money of 110,000 SAR

    After achieving great success and excellent reviews from all participants, Tajriba and E3 CX is proud to present the second CX Hackathon. The programme guided by leading mentors and experts representing the rapidly emerging Customer Experience industry will host upto 30 teams representing Young Saudi CX professionals and universities competing in 6 categories for the ultimate CX glory

    CX Hackathon 2025 will have 6 CX challenges:

    CX Hackathon creates the perfect opportunity for the next generation to learn, analyse, and derive practical and impactful knowledge related to customer experience. The CX Hackathon will also be greatly contributing to the development of CX knowledge in the kingdom and prepare the next generation of Saudi professionals and youth to innovate and provide world class CX services and solutions.

    Guided by leading mentors and experts representing the rapidly emerging Customer Experience industry, the CX Hackathon is set to host upto 24 teams representing Young Saudi CX professionals and university students.

    CX Hackathon creates the perfect opportunity for the next generation to learn, analyse, and derive practical and impactful knowledge related to customer experience. The CX Hackathon will also be greatly contributing to the development of CX knowledge in the kingdom and prepare the next generation of Saudi CX professionals and youth to innovate and provide world class CX services and solutions.

    Hackathon Highlights

    Participating Teams

    CX Hackathon 2024 Highlights

    Video Highlights

    NCXA Workshop

    Join us for an enriching series of workshops organized by NCXA, designed to tackle the most pressing challenges in customer service and strategic communication. Delve into the importance of Customer Experience (CX) and learn how to effectively measure and enhance it using key performance indicators (KPIs).

    Discover innovative solutions to improve service delivery from organizational, operational, and skill-based perspectives. Gain insights into the critical role of protocol in public relations and strategic communication. These workshops promise to provide actionable insights and foster professional growth. Don’t miss out on this opportunity to elevate your expertise!

    CX Startup Zone

    National CX Academy Saudi Arabia Invites 10 Saudi CX startups to the CX STARTUP ZONE @ E3 Conference.

    Join our CX Startup Zone, a dedicated space for Saudi CX startups to showcase their innovations. Apply now for a free booth and gain valuable exposure at our upcoming event E3 Customer Experience Conference 2024 hosted at Fairmont Hotel, Riyadh on July 9 and 10.

    Criteria for selection:

    • Owned by Saudi nationals with Saudi Company Registration Number
    • 1-2 years in operation with at least 2 successful completed projects
    • Innovative business offering (website, brochure, client testimonials)

    What is offered?

    • One Shell Scheme Booth 3mX2m
    • 3 attendee passes for the full conference

    Featured Startup Companies

    Attendees
    200 +
    Companies
    +
    Speakers
    +
    Countries
    +

    E3 SERIES IN REVIEW

    Over the past four editions, the E3 CX Conference has empowered attendees with a “Think and Do” approach, emphasizing hands-on implementation of adaptable CX tools. Learn from regional and international thought leaders to tackle pressing challenges in the CX industry. Gain invaluable insights at this transformative event.

    TOTAL DELEGATES

    OVER THE YEARS

    2024
    1500+
    2023
    650+
    2022
    550+
    2020
    350+

      WHO YOU’LL MEET AT E3?

      The 2-day conference will bring together 1500+ attendees from 30+ countries to connect with Global CX leaders across sectors like telecommunication, government, banking, healthcare, e-commerce, and retail. A tremendous networking opportunity awaits as attendees engage with top global brands participating in the event.

      Conference Programme

      Unlocking CX Potential :
      Discover Solutions at E3 in KSA

      Be part of the leading CX community at E3 2025, where we will showcase our game-changing offerings to captivate a receptive audience. Maximize your brand’s impact through our sponsorship and branding opportunities, gaining widespread recognition among global CX leaders.






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        Reserve your seats

        EARLY BIRD

        EARLY BIRD

        $399

        WORKSHOP ONLY

        REGISTER NOW

        All prices excludes all taxes

        EARLY BIRD
        EARLY BIRD

        EARLY BIRD

        $599

        CONFERENCE

        Valid until 15th May 2024

        All prices excludes all taxes

        EARLY BIRD
        STANDARD

        STANDARD

        $799

        CONFERENCE

        Registration Closed

        REGISTER NOW

        All prices excludes all taxes

        STANDARD
        STANDARD

        STANDARD

        $599

        WORKSHOP ONLY

        REGISTER NOW

        All prices excludes all taxes

        STANDARD

        SPONSORS 2024

        OFFICIAL EVENT PARTNER

        National Customer Experience Academy

        HOST PARTNER

        STRATEGIC SPONSOR

        HRDF

        Ministry of Transport and Logistic Services

        OFFICIAL SUPPORTER

        REAL ESTATE GENERAL AUTHORITY

        DIAMOND PARTNER

        ARTIFICIAL INTELLIGENCE PARTNER

        GAME-CHANGING CX PARTNER

        PLATINUM SPONSORS

        Zoom

        UNIFIED CXM PARTNER

        GOLD SPONSOR

        KNOWLEDGE PARTNER

        PwC Middle East

        NETWORKING PARTNER

        SILVER SPONSOR

        DIGITAL MARKETING PARTNER

        MEDIA PARTNERS

        PAST SPONSORS

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