Event Summary
The 4th Edition of the E3 Customer Experience Conference, supported by Tajriba – National CX Academy Saudi Arabia, took place on July 9-10 in Riyadh. This annual event attracted over 1,500+ attendees from more than 880 companies, providing invaluable knowledge and tools to foster customer loyalty and set organizations apart in a competitive market. The rich agenda, featuring over 60 speakers and diverse sessions, equipped attendees with crucial insights to enhance customer experiences and distinguish their brands.
This year’s conference focused on key themes such as customer journey mapping, brand experiences, social media’s role in CX, patient experience, hyper-personalization, and emerging technologies in CX.
The event began with a vibrant networking session, followed by an opening ceremony hosted by the National Customer Experience Academy and a government panel discussion. Over the course of two days, participants engaged in dynamic panel discussions, insightful keynotes, witnessed the signing of a memorandum of understanding, attended a sponsor recognition ceremony, and gained insights from fireside chats. Read More
Prominent highlights of the conference included the Experience Economy Certification Program, workshops by the NCXA, and the CX Hackathon. The Experience Economy Expert Certification Workshop, led by Joe Pine, was conducted for the first time in the Middle East, offering participants comprehensive training in Experience Economy principles from a leading authority in the field.
The Tajriba – National CX Academy Workshop provided essential insights into improving customer service and experience. This initiative emphasized the critical role of continuous improvement in CX, equipping participants with practical tools and strategies to enhance customer service excellence and align organizational goals with customer needs.
The CX Hackathon featured 12 teams of CX professionals and university students competing, alongside a Startup Zone showcasing five innovative companies. These elements significantly contributed to the conference’s growth and success, highlighting emerging talent and innovative ideas while enriching the experience for all participants and industry stakeholders.
The 4th Edition E3 Customer Experience Conference 2024 offered extensive networking opportunities, connecting attendees with industry peers, thought leaders, and C-level executives. Sponsors showcased their cutting-edge solutions, fostering collaboration and knowledge sharing. It was an unmissable event that set the stage for the future of customer experience innovation.
Key Statistics
1500+
Industry leaders and C-level attendees
880+
Regional and global companies present
60+
Industry leading speakers
35+
Countries represented
36+
Exhibiting sponsors
E3 2024 Showcased
20+ Attendees
Experience Economy
Expert Workshop
60+ Parcitipants
12 Hackathon
Teams
250+ Attendees
7 Tajriba
Workshops
15+ Startups
5 Startup Zone
exhibitions
Total Media Coverage
3
Press releases issued
115
Total press features
54,259,846
Total views & impressions