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The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

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The secret to revolutionizing your customer experience

NEXT LEVEL CX EXPERIENCES FOR GCC

The E3 CX Conference returns for its third edition live and in-person, once again in Riyadh by popular demand. Focus on uncovering practical strategies, tools, methods & initiatives which organisatons can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy. Showcasing both regional and international CX success stories, this key gathering will connect the Middle Eastern CX community with recognized CX practitioners and thought leaders from the region and beyond.

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      SESSIONS

      CX Saudi Excellence Programme

      The CX Saudi Excellence Programme, hosted in partnership with the Saudi CX Association in Riyadh, aims to celebrate the top performers, innovative solutions, and leaders in the customer experience field. Judged by a prestigious panel, this recognition ceremony will highlight the best the industry has to offer and serve as a platform to recognise their achievements.

      Set to honour the professionals and organisation who are transforming businesses for the better, this initiative will encourage & empower the kingdom’s CX community to adopt and improve their game to suit the needs and aspirations of the rapidly emerging Saudi economy

      Nomination opening soon

      SUBMIT YOUR APPLICATION

      Coming soon


        Best Government CX InitiativeBest Private CX InitiativeBest CX in Financial ServicesBest CX in InsuranceBest Leadership Development InitiativeBest Customer Service InitiativesBest Patient Experience Transformation ProgrammeBest Service Design or Innovation InitiativeBest Digitalisation InitiativeBest Leadership Initiative


        Best CX Technology DevelopmentBest Culture InitiativeBest People Development InitiativeBest Employee Experience InitiativeBest UX InitiativeBest CX Transformation – PrivateBest CX Transformation – GovernmentBest Profit Centre InitiativeBest CX Transformation ProgrammeBest Strategy


        E3 SERIES IN REVIEW

        Throughout the last two editions, the E3 CX Conference has empowered attendees to ‘Think and Do’ by focusing on the practical deployment of CX tools and methods that are simple and transferable – learning first-hand from regional and international thought leaders on how they can solve some of the most challenging issues facing the developing CX industry.

        TOTAL DELEGATES

        OVER THE YEARS

        2020
        290+
        2022
        460+
        2023
        550+

        WHO YOU’LL MEET AT E3

        The 2-day conference is set to gather 500+ attendees from over 30+ countries to learn and connect with top industry CX leaders from various sectors including telecommunication, government, banking, healthcare, e-commerce, and retail where all attendees will be presented with a tremendous opportunity to network with one another as well as with a range of top global brands who will also be participating in the event.

        READY TO START PLANNING YOUR PARTICIPATION?

        Gain more information on how you can get involved at the upcoming conference.
        Click ENQUIRE NOW to receive more details on the perfect participation opportunity for you.

        Speakers

        Speakers

        Hatim Bawazir
        Razan Al Mazroo
        Abdulaziz Alosime
        Sari Alomaim
        Kenneth Kozielski
        Dr. Khalid Alharbi

        Showcase your CX solutions

        As Saudi Arabian businesses undergo unprecedented reforms across public and private sectors, there are many challenges that new technologies can resolve. Are you bringing new and improved CX solutions, software and tools to KSA? Showcase them to the mass of the regional CX community at E3 2022 to ensure you promote where the audience is listening. A selection of sponsorship and branding opportunities are available to highlight your brand.

        Sponsorship brochure download form

          Conference programme

          08:30 - 09:00 #

          Registration & Coffee

          09:00 – 09:10 #

          Welcome remarks by the chairperson

          09:10 – 09:20 #

          Introduction to the theme

          09:20 – 09:35 #

          OPENING KEYNOTE

          Is CX the big game changer? Are we doing enough? Customer experience is constantly evolving, and businesses must

          Is CX the big game changer? Are we doing enough?

          Customer experience is constantly evolving, and businesses must strive to keep up. We are envisioning a future where technology plays a leading role in transformation. What will the future look like? Working to redefine customer experience and create new standards for excellence, but are we doing enough?

          Hear from a Global leader about the accomplishments and their next steps towards technology led transformation

          09:35 – 10:15 #

          PANEL DISCUSSION

          Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong? All of us agree that

          Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong?

          All of us agree that customer experience initiatives need always be closely aligned with the goals of the organisation. It is also true that every CX initiative need to have a long-term plan that ultimately seeks and supports the economic and growth targets of the organisation and that by improving customer experience, organisations can drive growth, ensure customer loyalty, and better compete in the global marketplace. However the challenge is to align CX initiatives to the overall organisations growth plans and to create measurable impacts. In an interesting panel discussion, CX practitioners from leading organisations share their experience offering insights and key take aways.

          10:15 - 10:30 #

          CASE STUDY BY SAP

          10:30 – 10:50 #

          NETWORKING & COFFEE BREAK

          10:50 - 11:05 #

          THEME: THE FUTURE IS NOW

          INSPIRATIONAL KEYNOTE PRESENTATION The Vision for Hyper Personalisation: Even before the pandemic personalisation had become an integral part

          INSPIRATIONAL KEYNOTE PRESENTATION

          The Vision for Hyper Personalisation:

          Even before the pandemic personalisation had become an integral part of exceptional Customer Experience. However, the crisis made personalisation, empathy and the connection that go with it more crucial than ever. Learn what it takes to provide personalised care.

          11:05 - 11:20 #

          CASE STUDY

          EXPERIENCE INNOVATION - QuestionPro

          EXPERIENCE INNOVATION - QuestionPro

          11:20 - 11:55 #

          PANEL DISCUSSION

          Bridging the gap between disappointments created by technologies that don’t deliver their promises. When it comes to customer

          Bridging the gap between disappointments created by technologies that don’t deliver their promises.

          When it comes to customer experience, there's often a big gap between what we expect from technology and what it actually delivers. This can be a huge disappointment, especially when we've been sold on a product or service that doesn't live up to its promises.

          Fortunately, there are ways to bridge this gap and create a better experience for everyone involved. Find out in this session.

          CASE STUDY

          11:55 – 12:15 #

          FIRESIDE CHAT

          Redefining The Omnichannel Approach: Focus On What Truly Matters Customer Expectations have changed, however customers increasingly expect consistent

          Redefining The Omnichannel Approach: Focus On What Truly Matters

          Customer Expectations have changed, however customers increasingly expect consistent information to be at their fingertips, regardless of channels they choose to engage with.

          Getting the omnichannel design right for these targeted journeys requires a customer centric mindset that’s infused throughout the organisation.

          THEME: CX IS NOT JUST ABOUT CUSTOMER SERVICE BUT THE ENTIRE BRAND

          12:15 – 12:30 #

          KEYNOTE PRESENTATION

          New Approach to Brand Experience Introducing a new way to interact with your favourite brands! This innovative new

          New Approach to Brand Experience

          Introducing a new way to interact with your favourite brands! This innovative new approach allows customers to have a more immersive and personalised experience with the companies they love. With this new system, customers can connect with brands on a deeper level.

          12:30 – 12:45 #

          KEYNOTE PRESENTATION

          The future of customer care : Navigating the digital transformation of CX - Sprinklr

          The future of customer care : Navigating the digital transformation of CX - Sprinklr

          12:45 – 13:45 #

          LUNCH & NETWORKING

          13:45 – 14:20 #

          PANEL DISCUSSION

          ROI Of CX : Determining Success How do you know if your investment in customer experience is paying

          ROI Of CX : Determining Success

          How do you know if your investment in customer experience is paying off? In order to calculate the return on investment (ROI) of your customer experience (CX) initiatives, what you need to identify first ? What change can this bring over time as a result of your investments in CX?

          Listen to a panel of speakers talk about what the right data in hand, can begin to calculate the ROI of your CX initiatives and determine whether or not they are successful.

          THEME: CX DESIGN IS A TRUE ART FORM

          14:20 – 14:35 #

          KEYNOTE PRESENTATION

          Can CX Design Power CX Strategy The design of a customer experience can have a big impact on

          Can CX Design Power CX Strategy

          The design of a customer experience can have a big impact on the effectiveness of a customer experience strategy. CX design is a powerful tool for creating amazing customer experiences. But what role does it play in CX strategy? Let's take a look into it.

          14:35 - 15:10 #

          PANEL DISCUSSION

          Beyond Design : Optimising CX Strategies With UX/UI Optimising your company's user experience and interface can be difficult,

          Beyond Design : Optimising CX Strategies With UX/UI

          Optimising your company's user experience and interface can be difficult, but it's important to consider how it will affect your customers' experience. User experience goes beyond design.

          Learn how CX strategies go beyond design and encompass optimising user experience and interface.

          15:10 - 15:25 #

          CASE STUDY

          15:25 - 16:10 #

          CX SAUDI EXCELLENCE PROGRAMME

          CX Saudi Excellence Programme is hosted in partnership with Saudi CX association this year in Riyadh to celebrate

          CX Saudi Excellence Programme is hosted in partnership with Saudi CX association this year in Riyadh to celebrate the very best practices, innovations and the people who turn visions into reality.

          16:10 - 16:15 #

          CLOSING KEYNOTE

          08:30 - 09:00 #

          Registration & Networking

          09:00 - 09:10 #

          Welcome remarks by the chairperson

          THEME: PUTTING EMPLOYEES FIRST

          THEME: PUTTING EMPLOYEES FIRST

          09:10 - 09:30 #

          OPENING KEYNOTE

          Designing Modern Employee Experience For The World

          Designing Modern Employee Experience For The World

          09:30 - 10:15 #

          PANEL DISCUSSION

          Mapping Employee Experience with Purpose, Brand and Culture Mapping Employee Experience with Purpose, Brand and Culture Employee experience

          Mapping Employee Experience with Purpose, Brand and Culture

          Mapping Employee Experience with Purpose, Brand and Culture Employee experience is essential to organisational success. Learn how understanding your employees interact with your brand, you can make sure that their experience is aligned with your company's purpose, culture, and values.

          By doing so, how can you improve employee retention?

          10:15 - 10:35 #

          CASE STUDY

          10:35 - 11:05 #

          NETWORKING COFFEE BREAK

          11:05 - 11:25 #

          KEYNOTE PRESENTATION

          THEME: IT’S ALL ABOUT DATA Data Driven CX : Turning Data Into Action Data is a powerful tool

          THEME: IT’S ALL ABOUT DATA

          Data Driven CX : Turning Data Into Action

          Data is a powerful tool that, when used correctly, can help Companies create unforgettable Customer Experiences.

          Many businesses make the mistake of collecting data without having a plan of how to use it.

          Listen to the CX leader who was able to turn data into action and is able to create valuable customer relationships and improve business outcomes.

          11:25 - 12:10 #

          PANEL DISCUSSION

          DATA: A Key To Maximising Customer Experience Today’s consumers do not buy just products or services - more

          DATA: A Key To Maximising Customer Experience

          Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.” This is where high-quality data analytics lends a helping hand and allows brands to foster a meaningful relationship with the user.

          To boost organisational growth, high-quality data is key.

          Maximise the potential of your Customer experience by finding out Why is Data a key to the value of customer experience and how.

          12:10 - 12:30 #

          CASE STUDY

          12:30 - 13:05 #

          FIRESIDE CHAT

          Myth or Reality: Is Metaverse a tool for the difference? Metaverse is a terrific opportunity to create meaningful,

          Myth or Reality: Is Metaverse a tool for the difference?

          Metaverse is a terrific opportunity to create meaningful, personalised customer experiences. CX in the metaverse means organisations need to be virtually active

          Is it worth the hype? What can we really expect and will this change the face of CX?

          13:05 - 14:05 #

          LUNCH & NETWORKING

          14:05 - 18:00 #

          BREAKOUT FOR WORKSHOPS

          programme

          pricing

          Save 25% on registration

          Early Bird

          (Valid until 15 April 2023)

          USD 299 Workshop only
          • Workshop + Conference: 599 USD

          Standard

          (Valid from 15 April 2023 onwards)

          USD 399 Workshop only
          • Workshop + Conference: 799 USD

          Experience the past editions

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            Experience the past editions

            E3 2020 Event highlights

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              SPONSORS 2023

              OFFICIAL SUPPORTERS

              GOVERNMENT PARTICIPATION

              FOUNDATION PARTNER

              GAME-CHANGING CX PARTNER

              PLATINUM PARTNERS

              CX CONSULTING PARTNER

              UNIFIED CX PARTNER

              GOLD PARTNER

              GOLD PARTNERS

              REWARDS PARTNER

              SILVER PARTNER

              CONSULTING PARTNER

              MEDIA PARTNERS

              NETWORKING SPONSORS

              EVENT PARTNERS

              PAST SPONSORS

              PAST SPONSORS

              OFFICIAL SUPPORTERS

              GOVERNMENT PARTICIPATION

              FOUNDATION PARTNER

              EXPERIENCE INNOVATION PARTNER

              CX UNIFIED PARTNER

              PLATINUM PARTNERS

              DXP PARTNER

              GOLD PARTNERS

              REWARDS PARTNER

              SILVER PARTNERS

              MEDIA PARTNERS

              EVENT PARTNERS

              NETWORKING SPONSORS

              EVENT PARTNERS

              PAST SPONSORS

              LOCATION DETAILS

              direction

              Riyadh, Saudi Arabia

              16-17 May 2023

              Email: info@e3cx.live 
              Tel: +971 4 554 1434

              LATEST NEWS

              announcement

              The 3 Pillars of Great Customer Experience

              The 3 Pillars of Great Customer Experience

              Customer experience is the most important aspect of any business. It is what separates a company from its competitors and it is what makes customers loyal to a brand. The three pillars of great customer experience are: customer service, brand loyalty, and employee experience. Customer service is the first pillar of great customer experience. It […]

              What is considered good customer experience in KSA?

              What is considered good customer experience in KSA?

              The Kingdom has one of the youngest populations in the world with more than half of the population being under 25 years old. So in order to succeed in the local market, brands need to be able to not only provide excellent customer service but establish a brand that people are proud to be a […]