مؤتمر E3 تمكين تجربة العميل

E3 Customer Experience Conference

Transforming Experiences, Empowering Success

9 – 10 July 2024

Official Event Partner

Conference Highlights

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Hackathon Highlights

OVERVIEW Empowering Customers in the GCC

The 4th Edition E3 Customer Experience Conference, officially supported by the National CX Academy Saudi Arabia held on 9 – 10 July 2024 in Riyadh, Saudi Arabia, is an annual event dedicated to exploring and enhancing customer experience strategies and practices across various industries.

Saudi Arabia’s CX market is witnessing remarkable growth, with a strong focus on customer satisfaction. Statistics show it’s expected to reach SAR 50 billion by 2025. New projects incorporating AI-powered chatbots, virtual experiences, and data analytics are revolutionizing customer interactions and driving loyalty, establishing Saudi Arabia as a CX leader on a global scale. Beyond the informative sessions, the E3 Customer Experience Conference fosters ample networking and collaboration opportunities.

Learn

Gain insights into CX business models and best practices

Connect

Engage in KSA-focused CX protocol discussions with global leaders

Transform

Uncover cutting-edge CX technologies and user-friendly tools for transformative experiences

Get Inspired

Be inspired by regional and international success stories

Distinguished Speakers

Joe Pine

Co-Author@@The Experience Economy

Abdullah Al Katheri

Deputy Governor@@TVTC

Taiseer AL Mufarrej

Director General of Strategic Communications@@Real Estate General Authority, KSA

Khaled Al Zahrani

General Secretary@@National Customer Experience Academy (NCXA), KSA

Quick Registration Links

Experience Economy Expert Certification Program

By Joe Pine

Joe Pine’s Experience Economy Expert Certification Course credentializes executives as officially endorsed experts in a rich portfolio of Experience Economy frameworks, ideation tools, and methods.

The focus is on transferring the knowledge, skills, and resources necessary for creating and enhancing compelling experiences – either for customers, guests, or employees. All the key elements from The Experience Economy (as well as some elements from Joe Pine’s other works) are explored and taught in depth.

Joe Pine - co-author-the-experience-economy

Launching the CX Hackathon 2024

Upto 24 teams competing for the total prize money of 110,000 SAR

Guided by leading mentors and experts representing the rapidly emerging Customer Experience industry, the CX Hackathon is set to host upto 24 teams representing Young Saudi CX professionals and university students.

CX Hackathon creates the perfect opportunity for the next generation to learn, analyse, and derive practical and impactful knowledge related to customer experience. The CX Hackathon will also be greatly contributing to the development of CX knowledge in the kingdom and prepare the next generation of Saudi CX professionals and youth to innovate and provide world class CX services and solutions.

Hackathon Highlights

Participating Teams

NCXA Workshop

Join us for an enriching series of workshops organized by NCXA, designed to tackle the most pressing challenges in customer service and strategic communication. Delve into the importance of Customer Experience (CX) and learn how to effectively measure and enhance it using key performance indicators (KPIs).

Discover innovative solutions to improve service delivery from organizational, operational, and skill-based perspectives. Gain insights into the critical role of protocol in public relations and strategic communication. These workshops promise to provide actionable insights and foster professional growth. Don’t miss out on this opportunity to elevate your expertise!

CX Startup Zone

National CX Academy Saudi Arabia Invites 10 Saudi CX startups to the CX STARTUP ZONE @ E3 Conference.

Join our CX Startup Zone, a dedicated space for Saudi CX startups to showcase their innovations. Apply now for a free booth and gain valuable exposure at our upcoming event E3 Customer Experience Conference 2024 hosted at Fairmont Hotel, Riyadh on July 9 and 10.

Criteria for selection:

  • Owned by Saudi nationals with Saudi Company Registration Number
  • 1-2 years in operation with at least 2 successful completed projects
  • Innovative business offering (website, brochure, client testimonials)

What is offered?

  • One Shell Scheme Booth 3mX2m
  • 3 attendee passes for the full conference

Featured Startup Companies

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E3 SERIES IN REVIEW

Over the past three editions, the E3 CX Conference has empowered attendees with a “Think and Do” approach, emphasizing hands-on implementation of adaptable CX tools. Learn from regional and international thought leaders to tackle pressing challenges in the CX industry. Gain invaluable insights at this transformative event.

TOTAL DELEGATES

OVER THE YEARS

2023
650+
2022
550+
2020
350+

    WHO YOU’LL MEET AT E3?

    The 2-day conference will bring together 750+ attendees from 30+ countries to connect with Global CX leaders across sectors like telecommunication, government, banking, healthcare, e-commerce, and retail. A tremendous networking opportunity awaits as attendees engage with top global brands participating in the event.

    Conference Programme

    Unlocking CX Potential :
    Discover Solutions at E3 in KSA

    Be part of the leading CX community at E3 2024, where we will showcase our game-changing offerings to captivate a receptive audience. Maximize your brand’s impact through our sponsorship and branding opportunities, gaining widespread recognition among global CX leaders.

      Experience the past editions

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      Reserve your seats

      EARLY BIRD

      EARLY BIRD

      $399

      WORKSHOP ONLY

      REGISTER NOW

      All prices excludes all taxes

      EARLY BIRD
      EARLY BIRD

      EARLY BIRD

      $599

      CONFERENCE

      Valid until 15th May 2024

      All prices excludes all taxes

      EARLY BIRD
      STANDARD

      STANDARD

      $799

      CONFERENCE

      After 15th May 2024

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      All prices excludes all taxes

      STANDARD
      STANDARD

      STANDARD

      $599

      WORKSHOP ONLY

      REGISTER NOW

      All prices excludes all taxes

      STANDARD

      SPONSORS

      OFFICIAL EVENT PARTNER

      National Customer Experience Academy

      HOST PARTNER

      STRATEGIC SPONSOR

      HRDF

      Ministry of Transport and Logistic Services

      OFFICIAL SUPPORTER

      REAL ESTATE GENERAL AUTHORITY

      DIAMOND PARTNER

      ARTIFICIAL INTELLIGENCE PARTNER

      GAME-CHANGING CX PARTNER

      PLATINUM SPONSORS

      Zoom

      UNIFIED CXM PARTNER

      GOLD SPONSOR

      KNOWLEDGE PARTNER

      PwC Middle East

      NETWORKING PARTNER

      SILVER SPONSOR

      DIGITAL MARKETING PARTNER

      MEDIA PARTNERS

      PAST SPONSORS

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        Contact Info

        Venue & Location

        Fairmont Riyadh, KSA

        Join the CX community from across the Middle East under one roof to learn and discuss new strategies for both your professional development and high-value customer experience delivery skills…