The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.
NEXT LEVEL CX EXPERIENCES FOR GCC
The E3 CX Conference returns for its third edition live and in-person, once again in Riyadh by popular demand. Focus on uncovering practical strategies, tools, methods & initiatives which organisatons can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy. Showcasing both regional and international CX success stories, this key gathering will connect the Middle Eastern CX community with recognized CX practitioners and thought leaders from the region and beyond.
The CX Saudi Excellence Programme, hosted in partnership with the Saudi CX Association in Riyadh, aims to celebrate the top performers, innovative solutions, and leaders in the customer experience field. Judged by a prestigious panel, this recognition ceremony will highlight the best the industry has to offer and serve as a platform to recognise their achievements.
Set to honour the professionals and organisation who are transforming businesses for the better, this initiative will encourage & empower the kingdom’s CX community to adopt and improve their game to suit the needs and aspirations of the rapidly emerging Saudi economy
The 2-day conference is set to gather 500+ attendees from over 30+ countries to learn and connect with top industry CX leaders from various sectors including telecommunication, government, banking, healthcare, e-commerce, and retail where all attendees will be presented with a tremendous opportunity to network with one another as well as with a range of top global brands who will also be participating in the event.
Gain more information on how you can get involved at the upcoming conference.
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As Saudi Arabian businesses undergo unprecedented reforms across public and private sectors, there are many challenges that new technologies can resolve. Are you bringing new and improved CX solutions, software and tools to KSA? Showcase them to the mass of the regional CX community at E3 2022 to ensure you promote where the audience is listening. A selection of sponsorship and branding opportunities are available to highlight your brand.
Dr. Fahad Al Twajiry- Director, Ejtemaat
Dr. Fahad Al Twajiry- Director, Ejtemaat
Eng. Abdullah Al Ghamedi- Founder & Chairman of the Board, Saudi CX Association
Eng. Abdullah Al Ghamedi- Founder & Chairman of the Board, Saudi CX Association
Is CX the big game changer? Are we doing enough? Customer experience is constantly evolving, and businesses must
Is CX the big game changer? Are we doing enough?
Customer experience is constantly evolving, and businesses must strive to keep up. We are envisioning a future where technology plays a leading role in transformation. What will 2030 look like? Working to redefine customer experience and create new standards for excellence, but are we doing enough?
Hear from a Global leader about the accomplishments and their next steps towards technology led transformation
Aligning CX Initiatives With Saudi Vision 2030 CX initiatives in Saudi Arabia are closely aligned with the goals
Aligning CX Initiatives With Saudi Vision 2030
CX initiatives in Saudi Arabia are closely aligned with the goals of Saudi Vision 2030. This long-term plan sets out the Kingdom's targets for economic development and diversification, and CX plays a key role in achieving these objectives. By improving customer experience, businesses can drive growth, ensure customer loyalty, and better compete in the global marketplace. CX is therefore a key priority for businesses in Saudi Arabia as they look to achieve the goals of Saudi Vision 2030.
This keynote provides an immersive explanation of Total Experience (TX) - a cutting-edge approach that transcends the traditional
This keynote provides an immersive explanation of Total Experience (TX) - a cutting-edge approach that transcends the traditional boundaries of Customer Experience (CX). Learn why TX is crucial in a customer-centric business environment, how it provides an extensive framework to propel Saudi Arabia's Vision 2030, and discover the concept of '5 Touches' through enlightening national case studies. This keynote will expose the pitfalls of one-dimensional strategies, revealing how a comprehensive TX approach can prevent customer disappointment and drive your business towards success.
INSPIRATIONAL KEYNOTE PRESENTATION The Vision for Hyper Personalisation: Even before the pandemic personalisation had become an integral part
INSPIRATIONAL KEYNOTE PRESENTATION
The Vision for Hyper Personalisation:
Even before the pandemic personalisation had become an integral part of exceptional Customer Experience. However, the crisis made personalisation, empathy and the connection that go with it more crucial than ever. Learn what it takes to provide personalised care.
Disrupting the CX Landscape: How Innovation is Driving Change Gain insights into how innovation is transforming the CX
Disrupting the CX Landscape: How Innovation is Driving Change
Gain insights into how innovation is transforming the CX landscape and how businesses can stay ahead of the curve by harnessing the power of innovation to improve customer experience and drive business growth. Key takeaways include understanding the latest trends and innovations in CX, discovering real-life examples of disruptive CX strategies and their impact on businesses, identifying key challenges in implementing disruptive CX strategies and gaining practical insights and best practices for designing and implementing successful CX innovation strategies. The speech also explores the importance of CX as a competitive differentiator and how innovation drives change in CX.
Bridging the gap between disappointments created by technologies that don’t deliver their promises. When it comes to customer
Bridging the gap between disappointments created by technologies that don’t deliver their promises.
When it comes to customer experience, there’s often a big gap between what we expect from technology and what it actually delivers. This can be a huge disappointment, especially when we’ve been sold on a product or service that doesn’t live up to its promises.
Fortunately, there are ways to bridge this gap and create a better experience for everyone involved. Find out in this session.
Redefining The Omnichannel Approach: Focus On What Truly Matters Customer Expectations have changed, however customers increasingly expect consistent
Redefining The Omnichannel Approach: Focus On What Truly Matters
Customer Expectations have changed, however customers increasingly expect consistent information to be at their fingertips, regardless of channels they choose to engage with.
Getting the omnichannel design right for these targeted journeys requires a customer centric mindset that’s infused throughout the organisation.
Join William O’Neill, General Manager Middle East at Qualtrics, to explore the power of human connection, and how
Join William O’Neill, General Manager Middle East at Qualtrics, to explore the power of human connection, and how the world's most successful companies are winning on Experience.
Get a first look at the latest innovations in XM that are helping organisations with Qualtrics solutions.
How to ensure the best customer experience through an employee program designed not just to keep people engaged, but keep customers happy, too.
Building your organizations’ enabling XM technology stack
Building your organizations’ enabling XM technology stack
The future of customer care : Navigating the digital transformation of CX - Sprinklr
The future of customer care : Navigating the digital transformation of CX - Sprinklr
ROI Of CX : Determining Success How do you know if your investment in customer experience is paying
ROI Of CX : Determining Success
How do you know if your investment in customer experience is paying off? In order to calculate the return on investment (ROI) of your customer experience (CX) initiatives, what you need to identify first ? What change can this bring over time as a result of your investments in CX?
Listen to a panel of speakers talk about what the right data in hand, can begin to calculate the ROI of your CX initiatives and determine whether or not they are successful.
Beyond Design : Optimizing CX Strategies With UX/UI Optimizing your company's user experience and interface can be difficult,
Beyond Design : Optimizing CX Strategies With UX/UI
Optimizing your company's user experience and interface can be difficult, but it's important to consider how it will affect your customers' experience. User experience goes beyond design.
Learn how CX strategies go beyond design and encompass optimizing user experience and interface.
CX Saudi Awards is introduced this year in Riyadh to celebrate the very best practices, innovations and the
CX Saudi Awards is introduced this year in Riyadh to celebrate the very best practices, innovations and the people who turn visions into reality.
THEME: PUTTING EMPLOYEES FIRST
THEME: PUTTING EMPLOYEES FIRST
We will briefly explore the critical link between employee satisfaction and exceptional total experiences. This engaging talk highlights
We will briefly explore the critical link between employee satisfaction and exceptional total experiences. This engaging talk highlights the importance of investing in employee well-being and development to create a thriving work culture that fosters high-performance customer-centric teams. Join us as we delve into practical approaches for building an organization that prioritizes both employee and total experience, leading to long-term business success.
Sustainable Customer Experiences by Design
Sustainable Customer Experiences by Design
Mapping Employee Experience with Purpose, Brand and Culture Employee experience is essential to organizational success. Learn how understanding
Mapping Employee Experience with Purpose, Brand and Culture
Employee experience is essential to organizational success. Learn how understanding your employees interact with your brand, you can make sure that their experience is aligned with your company's purpose, culture, and values. By doing so, how can you improve employee retention?
Each company has unique customer segments with different expectations, preferences, and pain points. To truly deliver an exceptional
Each company has unique customer segments with different expectations, preferences, and pain points. To truly deliver an exceptional customer experience, a one-size-fits-all approach just won't cut it. This is where our new concept of Deep Solutioning comes in – tailoring solutions for each vertical, each industry, and each company to match their unique customer journey and touchpoints.
TX goes beyond perfecting - CX, UX, EX & MX Will highlight in the Fire Side Chat, how’s
TX goes beyond perfecting - CX, UX, EX & MX
Will highlight in the Fire Side Chat, how’s the different experiences functions when organizations use it as a standalone Methodology & how it functions under Total experience umbrella?
What’s the User experience’s differentiators either way & Why’s the Multi Experience (MX)is necessary to deliver an innovative & integrated UX?
Will The (TX) Methodology can successfully achieve meeting the freak clients’ expectations rising Simultaneously increasing the Organization’s profits?
THEME: IT’S ALL ABOUT DATA Data Driven CX : Turning Data Into Action Data is a powerful tool
THEME: IT’S ALL ABOUT DATA
Data Driven CX : Turning Data Into Action
Data is a powerful tool that, when used correctly, can help Companies create unforgettable Customer Experiences. Many businesses make the mistake of collecting data without having a plan of how to use it.
Listen to the CX leader who was able to turn data into action and is able to create valuable customer relationships and improve business outcomes.
Experience Orchestration and AI journey analytics
Experience Orchestration and AI journey analytics
DATA: A Key To Maximising Customer Experience Today’s consumers do not buy just products or services — more
DATA: A Key To Maximising Customer Experience
Today’s consumers do not buy just products or services — more and more, their purchase decisions revolve around buying into an idea and an experience.” This is where high-quality data analytics lends a helping hand and allows brands to foster a meaningful relationship with the user.
To boost organizational growth, high-quality data is key.
Maximize the potential of your Customer experience by finding out Why is Data a key to the value of customer experience and how.
EXPERIENCE ORCHESTRATION AND AI JOURNEY ANALYTICS (Language : Arabic & English) Ahmad Sidawi Genesys Mashael Aljobair Genesys Hussain
EXPERIENCE ORCHESTRATION AND AI JOURNEY ANALYTICS
(Language : Arabic & English)
Genesys
Genesys
Genesys
How to inspire your people to go the extra mile when serving customers and colleagues
DESIGNING A CUSTOMER CENTRIC COMPANY
(Language : Arabic & English)
Hands-on workshop: Customer Centric Innovation Toolkit - Learn how to innovate in 2 hours!
| Mashael Aljobair | Hussain Dibas |
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| Solution Consultant Genesys | Senior Solution Consultant Genesys |
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Customer experience is the most important aspect of any business. It is what separates a company from its competitors and it is what makes customers loyal to a brand. The three pillars of great customer experience are: customer service, brand loyalty, and employee experience. Customer service is the first pillar of great customer experience. It […]
The E3 CX Conference 2023 promises to be an exciting and informative event for anyone interested in the customer experience landscape. Here are some things you can expect from the conference: Keynote Speakers: The conference will feature keynote speeches from industry experts, who will share their insights and knowledge on the latest CX trends and […]
The Kingdom has one of the youngest populations in the world with more than half of the population being under 25 years old. So in order to succeed in the local market, brands need to be able to not only provide excellent customer service but establish a brand that people are proud to be a […]
