6th Edition E3 Customer Experience Conference
Where CX Excellence Meets the Kingdom’s Largest Conference
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26 – 27 October 2026
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Riyadh, KSA
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Riyadh Saudi Arbia
Big ideas. Real innovation. Transformational CX.
Everything shaping the future of customer experience in Saudi Arabia comes together at E3 CX Saudi 2026.
A two-day experience where CX leaders, innovators, and decision-makers explore what’s next for customer experience in the Kingdom and beyond.
INTRODUCTION
This is not just another CX conference
The E3 Customer Experience Conference Saudi Arabia returns for its 6th edition in Riyadh, bringing together the region’s most influential CX leaders, innovators, and digital transformation experts.
Supported by Tajriba, the National CX Academy Saudi Arabia, E3CX has become the Kingdom’s largest platform for advancing customer experience strategies in a rapidly evolving market.
Over two powerful days, E3CX Saudi Arabia brings together industry leaders, innovators, and young CX talent to explore the technologies, strategies, and ideas transforming the future of customer experience.
This is where innovation meets action, and where organisations learn how to turn CX strategy into measurable business impact.
WHY YOU SHOULD ATTEND
Because the question today is not why CX matters.
The real question is how organisations can deliver exceptional experiences in a fast-changing digital world.
At E3 CX Saudi Arabia, you will:
- Discover how leading organisations are transforming CX in the Kingdom
- Learn from real-world CX strategies and case studies
- Explore how AI, data, and emerging technologies reshape customer journeys
- Connect with CX leaders and gain insights to strengthen loyalty and satisfaction
It’s about transforming how organisations engage with their customers.
WHAT MAKES THIS EVENT DIFFERENT
Global Insights, Local Impact
Hear from global CX leaders and regional pioneers shaping customer experience across industries.
Real CX Innovation
Discover cutting-edge CX technologies, tools, and solutions presented in the E3CX Exhibition and Startup Zone.
Practical Experiences
Participate in masterclasses, workshops, and sessions focused on practical implementation and measurable outcomes.
Powerful Networking
Meet 2000+ CX professionals, decision-makers, and innovators from 35+ countries.
WHO SHOULD ATTEND?
CX Leaders & Directors
CX Practitioners & Change Makers
Digital, Innovation & Transformation Professionals
If your organisation is asking:
How can we deliver better experiences and build stronger customer relationships?
Then this is where you need to be.
EVENT FORMAT
Conference
Inspiring keynotes, panel discussions, and real-world CX case studies.
Masterclasses
Deep-dive sessions designed for CX leaders and decision-makers.
Workshops
Interactive sessions focused on CX tools, strategies, and implementation.
CX Startup Zone
A dedicated platform showcasing the Top 15 CX Startups in Saudi Arabia.
Exhibition
Discover the latest CX technologies, platforms, and solutions transforming customer experience.
CX Hackathon
Witness the largest CX Hackathon in the world, where Saudi talent and innovators solve real CX challenges.
ADVANCING CX IN THE VISION 2030 ERA
Organisations across Saudi Arabia are placing customer experience at the heart of their strategic priorities.
With 96% of Saudi organisations prioritising CX, businesses and government entities are investing heavily in technologies and strategies that improve customer engagement and service delivery.
E3 CX Saudi Arabia supports the ambitions of Vision 2030 by providing a platform where leaders can explore how AI, digital platforms, data analytics, and service innovation are transforming customer experience across sectors.
From government services to banking, healthcare, telecom, and retail, the conference highlights how organisations can build customer centric ecosystems that support economic growth and global competitiveness.
This is where Vision 2030 meets real CX innovation.
E3 CX BY THE NUMBERS
Across five landmark editions, E3 CX has brought together thousands of leaders, innovators, and decision-makers from around the world. What began with just 350+ attendees has grown into a powerful platform expecting over 2,000+ participants, reflecting its rapid expansion in scale, impact, and international reach across Saudi Arabia.
Every edition delivers high-impact insights, global expertise, and actionable strategies through world-class speakers, immersive workshops, and innovation-driven experiences—empowering organizations to lead the future of customer experience.
Distinguished Speakers
Ossama Fouda
CS-Head of Partner operation@@TikTok
Ossama Fouda
CS-Head of Partner operation@@TikTok
Emmanuel Manyonganise
CX Strategy@@Bank Albilad
Emmanuel Manyonganise
CX Strategy@@Bank Albilad
Rayan Alharthi
Head of CX Development & Analytics@@National Housing Company
Rayan Alharthi
Head of CX Development & Analytics@@National Housing Company
Khaled Al Zahrani
Secretary General and Board Member@@Tajriba
Mohamed Hegazy
Group Chief Experience Officer (CXO)@@Almatar
Mustafa Al Saeed
Director Customer Experience@@Ministry of Transport and Logistic Services
Mustafa Al Saeed
Director Customer Experience@@Ministry of Transport and Logistic Services
Amal Alkhawari
Executive Manager Customer Experience and Operation Excellence@@Bupa Arabia
Amal Alkhawari
Executive Manager Customer Experience and Operation Excellence@@Bupa Arabia
Feras Hameedaldeen
VP of Experience Delivery@@Pilgrim Experience Program
Feras Hameedaldeen
VP of Experience Delivery@@Pilgrim Experience Program
Majed Sidani
Director of E-commerce@@Panda Retail - Savola Group
Majed Sidani
Director of E-commerce@@Panda Retail - Savola Group
Dr. Hani Hamed Ezeldin Elsayed
Planning and Institutional Excellence Consultant@@Najran University – Institute of Studies and Consulting Services
Dr. Hani Hamed Ezeldin Elsayed
Planning and Institutional Excellence Consultant@@Najran University – Institute of Studies and Consulting Services
Kamal Farag
Chief Technology Officer@@HelloApp
Kamal Farag
Chief Technology Officer@@HelloApp
Mohammed Garout
General Manager of Customer Satisfaction@@Ministry of Hajj and Umrah
Mohamed Saffah
Group Contact Center Director@@Saudi German Health
Hassan Al Bargi
Brand Communication & Reputation Department Manager@@AlBaik
Amr Jammah
Customer Experience Excellence Director@@STC
Meriam Mohammed
Director of Customer Service@@Ninja
Hassan Alzarwi
Executive Director, Customer Service Performance@@NWC
Ahmed Hassan
Head of Customer Success@@Swvl
Wahhaj Motawie
Chief People and Culture Officer/ CHRO@@Saudi Air Navigation Service
Hala Almuways
Head of Group Customer Experience@@BSF
Nawaf Al Zadjali
Senior Director Customer Experience Strategy@@Riyadh Airports
Faran Niaz
Director Customer Experience@@Hala
Anastasia Petrova
Senior Data Analyst, CX & Voice of the Customer@@Tabby
Wael Qenawy
Senior Director of Customer Experience@@Morni
Premilinery Agenda
CX as a Strategic Growth Engine Beyond Basic Satisfaction Metrics
Designing a North Star CX Vision, Mission, and Customer Promise
SPONSORS & PARTNERS
OFFICIAL EVENT PARTNER
National Customer Experience Academy
PLATINUM SPONSOR
QuestionPro
UNIFIED-CXM PARTNER
Sprinklr
GOLD SPONSOR
Konnect Insights
JOIN THE FUTURE OF CX IN SAUDI ARABIA
Join E3 CX Saudi Arabia 2026 in Riyadh and connect with the leaders, innovators, and technologies shaping the future of CX. Register your interest today.
Choose Your Pass
Select the perfect ticket for your needs and gain access to exclusive sessions, workshops, and more.
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FAQs
Is this a typical conference?
No. Expect interaction, dialogue, reflection, and co-creation.
Will there be sales pitches?
What will I leave with?
Contact Us
- +966 50 663 7340
- info@e3cx.live
Location
- Riyadh, KSA
