The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.
NEXT LEVEL CX EXPERIENCES FOR GCC
The E3 CX Conference returns for its third edition live and in-person, once again in Riyadh by popular demand. Focus on uncovering practical strategies, tools, methods & initiatives which organisatons can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy. Showcasing both regional and international CX success stories, this key gathering will connect the Middle Eastern CX community with recognized CX practitioners and thought leaders from the region and beyond.
Introducing the E3 CX Awards this year in Riyadh to celebrate the very best practices, innovations, and people in the customer experience industry. With help from a judging panel, the awards shine a light on some of the best innovators that the industry has to offer.
This recognition is much needed for the professionals who are transforming businesses for the better. By celebrating their achievements, we encourage businesses to adopt innovative practices and more people to strive for excellence in customer experience to make a positive impact on businesses around the world.Gain more information on how you can get involved at the upcoming conference.
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The 2-day conference is set to gather 500+ attendees from over 30+ countries to learn and connect with top industry CX leaders from various sectors including telecommunication, government, banking, healthcare, e-commerce, and retail where all attendees will be presented with a tremendous opportunity to network with one another as well as with a range of top global brands who will also be participating in the event.
As Saudi Arabian businesses undergo unprecedented reforms across public and private sectors, there are many challenges that new technologies can resolve. Are you bringing new and improved CX solutions, software and tools to KSA? Showcase them to the mass of the regional CX community at E3 2022 to ensure you promote where the audience is listening. A selection of sponsorship and branding opportunities are available to highlight your brand.
Is CX the big game changer? Are we doing enough? Customer experience is constantly evolving, and businesses must
Is CX the big game changer? Are we doing enough?
Customer experience is constantly evolving, and businesses must strive to keep up. We are envisioning a future where technology plays a leading role in transformation. What will the future look like? Working to redefine customer experience and create new standards for excellence, but are we doing enough?
Hear from a Global leader about the accomplishments and their next steps towards technology led transformation
Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong? All of us agree that
Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong?
All of us agree that customer experience initiatives need always be closely aligned with the goals of the organisation. It is also true that every CX initiative need to have a long-term plan that ultimately seeks and supports the economic and growth targets of the organisation and that by improving customer experience, organisations can drive growth, ensure customer loyalty, and better compete in the global marketplace. However the challenge is to align CX initiatives to the overall organisations growth plans and to create measurable impacts. In an interesting panel discussion, CX practitioners from leading organisations share their experience offering insights and key take aways.
INSPIRATIONAL KEYNOTE PRESENTATION The Vision for Hyper Personalisation: Even before the pandemic personalisation had become an integral part
INSPIRATIONAL KEYNOTE PRESENTATION
The Vision for Hyper Personalisation:
Even before the pandemic personalisation had become an integral part of exceptional Customer Experience. However, the crisis made personalisation, empathy and the connection that go with it more crucial than ever. Learn what it takes to provide personalised care.
Bridging the gap between disappointments created by technologies that don’t deliver their promises. When it comes to customer
Bridging the gap between disappointments created by technologies that don’t deliver their promises.
When it comes to customer experience, there's often a big gap between what we expect from technology and what it actually delivers. This can be a huge disappointment, especially when we've been sold on a product or service that doesn't live up to its promises.
Fortunately, there are ways to bridge this gap and create a better experience for everyone involved. Find out in this session.
CASE STUDYRedefining The Omnichannel Approach: Focus On What Truly Matters Customer Expectations have changed, however customers increasingly expect consistent
Redefining The Omnichannel Approach: Focus On What Truly Matters
Customer Expectations have changed, however customers increasingly expect consistent information to be at their fingertips, regardless of channels they choose to engage with.
Getting the omnichannel design right for these targeted journeys requires a customer centric mindset that’s infused throughout the organisation.
THEME: CX IS NOT JUST ABOUT CUSTOMER SERVICE BUT THE ENTIRE BRAND
New Approach to Brand Experience Introducing a new way to interact with your favourite brands! This innovative new
New Approach to Brand Experience
Introducing a new way to interact with your favourite brands! This innovative new approach allows customers to have a more immersive and personalised experience with the companies they love. With this new system, customers can connect with brands on a deeper level.
Desired International Customer Success Stories
Desired International Customer Success Stories
ROI Of CX : Determining Success How do you know if your investment in customer experience is paying
ROI Of CX : Determining Success
How do you know if your investment in customer experience is paying off? In order to calculate the return on investment (ROI) of your customer experience (CX) initiatives, what you need to identify first ? What change can this bring over time as a result of your investments in CX?
Listen to a panel of speakers talk about what the right data in hand, can begin to calculate the ROI of your CX initiatives and determine whether or not they are successful.
THEME: CX DESIGN IS A TRUE ART FORM
Can CX Design Power CX Strategy The design of a customer experience can have a big impact on
Can CX Design Power CX Strategy
The design of a customer experience can have a big impact on the effectiveness of a customer experience strategy. CX design is a powerful tool for creating amazing customer experiences. But what role does it play in CX strategy? Let's take a look into it.
Beyond Design : Optimising CX Strategies With UX/UI Optimising your company's user experience and interface can be difficult,
Beyond Design : Optimising CX Strategies With UX/UI
Optimising your company's user experience and interface can be difficult, but it's important to consider how it will affect your customers' experience. User experience goes beyond design.
Learn how CX strategies go beyond design and encompass optimising user experience and interface.
E3 Customer Experience Conference Awards is introduced this year in Riyadh to celebrate the very best practices, innovations
E3 Customer Experience Conference Awards is introduced this year in Riyadh to celebrate the very best practices, innovations and the people who turn visions into reality.
THEME: PUTTING EMPLOYEES FIRST
THEME: PUTTING EMPLOYEES FIRST
Designing Modern Employee Experience For The World
Designing Modern Employee Experience For The World
Mapping Employee Experience with Purpose, Brand and Culture Mapping Employee Experience with Purpose, Brand and Culture Employee experience
Mapping Employee Experience with Purpose, Brand and Culture
Mapping Employee Experience with Purpose, Brand and Culture Employee experience is essential to organisational success. Learn how understanding your employees interact with your brand, you can make sure that their experience is aligned with your company's purpose, culture, and values.
By doing so, how can you improve employee retention?
THEME: IT’S ALL ABOUT DATA Data Driven CX : Turning Data Into Action Data is a powerful tool
THEME: IT’S ALL ABOUT DATA
Data Driven CX : Turning Data Into Action
Data is a powerful tool that, when used correctly, can help Companies create unforgettable Customer Experiences.
Many businesses make the mistake of collecting data without having a plan of how to use it.
Listen to the CX leader who was able to turn data into action and is able to create valuable customer relationships and improve business outcomes.
DATA: A Key To Maximising Customer Experience Today’s consumers do not buy just products or services - more
DATA: A Key To Maximising Customer Experience
Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.” This is where high-quality data analytics lends a helping hand and allows brands to foster a meaningful relationship with the user.
To boost organisational growth, high-quality data is key.
Maximise the potential of your Customer experience by finding out Why is Data a key to the value of customer experience and how.
Myth or Reality: Is Metaverse a tool for the difference? Metaverse is a terrific opportunity to create meaningful,
Myth or Reality: Is Metaverse a tool for the difference?
Metaverse is a terrific opportunity to create meaningful, personalised customer experiences. CX in the metaverse means organisations need to be virtually active
Is it worth the hype? What can we really expect and will this change the face of CX?
It was an amazing crowd
@Evenex-meet
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Riyadh, Saudi Arabia
16-17 May 2023
Email: info@e3cx.live
Tel: +971 4 554 1434
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