20-22 October 2020


Empowering customer experience in the Middle East

Educate . Engage . Empower

Customer Experience, Innovation, Leadership & Culture

About E3

The E3 digital conference will discuss how regional corporate and government institutions can transform their organisations with the customer agenda being a primary driving force.

  • • The conference will introduce new next practice ideas that are proven to be of high value but have not yet been mass adopted.
  • • We will be showcasing regional and international success stories.
  • • We will also be exploring how we can effectively learn from past mistakes and underperformance
  • • The conference discussions will be led by a carefully selected panel of experts with years of extensive knowledge and practice in Customer experience
  • The digital conference will explore new ideas, strategies and methods that will inspire Middle Eastern companies to advance and thrive as world-class pioneers in the rapidly evolving customer

    read more....


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Sponsorship opportunities

The CXSA's first of its kind forum in the Middle East is dedicated to helping GCC business and government organisations to take advantage of the rapidly evolving opportunities the customer agenda offers.

See top 6 benefits of sponsorship
  • 1. Generate new business
  • 2. Introduce new products and services
  • 3. Increase your international presence
  • 4. Increase brand exposure
  • 5. Network directly with industry leaders and buyers
  • 6. Stay connected & top of mind

For more information, download the sponsorship brochure. Download sponsorship brochure









Meet our professionals

  1. Picture of Charles Bennett

    Charles Bennett

    President, Customer Experience Service Association Middle East (CXSA)

    President of the Customer Experience and Service Association for the Middle East. Worked with companies such as Citibank, Nielsen and Microsoft to implement next practice customer experience strategies to compete and outperform competition.

    Picture of Diane Magers

    Diane Magers

    Chairman CXPA & Chief Experience Office Experience Catalysts

    Recent CEO of the Customer Experience Professional Association of global CX experts. Built and implemented highly successful customer strategies and roadmaps for numerous tier 1 corporates including AT&T Entertainment Group and Sysco.

  2. Picture of Craig Lee

    Craig Lee

    Customer experience director, Activate Experience & Formerly Head CX Emirates Group

    A customer experience pioneer and thought leader in the GCC region. Having worked as head of customer experience for Emirates and now working with globally recognized names such as Versace - Craig blends almost two decades experience in the GCC region both as a change practitioner and advisor to boards.

    Picture of Steve Clarke

    Steve Clarke

    Motivational Speaker, Author and Board Advisor to Customer Experience Service Association Middle East (CXSA)

    Successful business leader and serial entrepreneur. He took one of his companies with a highly experiential and innovative product in the ski industry from start-up to complete an IPO in the USA. His business was recognized as one of the top 100 fastest-growing profitable private companies in Great Britain by The Sunday Times Fast Track 100.

  3. Picture of Gordon Tredgold

    Gordon Tredgold

    Global Gurus Top 10 Leadership Expert and Keynote Speaker, Nextten

    Acknowledged top 20 global leadership expert having delivered more than 3 billion USD of change for organisations globally. He helps leaders implement change strategies and develop cultures that bring companies closer to their employees and customers.

    Picture of Nisreen Abu Hadba

    Nisreen Abu Hadba

    CX & Quality Director, Orange - Jordan, Jordan Telecom

    Customer Experience & Quality Director for Orange Telecom in Jordan. The leading driver of customer centric change for Telecom in the country have created an award winning customer culture and operation from a standing start

Participation enquiry

Please fill below form


Early Bird Discount
(Before 04 Sep 2020)
  • 1 Workshop
  • 2 Conference Days
Standard Price
(04 Sep 2020 onwards)
  • 1 Workshop
  • 2 Conference Days

Online registration is now open

Register before 04 September 2020 to save USD 300 using the EARLY BIRD offer

Your conference registration includes access to 30+ sessions ranging from topics aligned to customer experience, finance, human resources, and supply chain. Over three days you will participate, meet up with peers, in addition to networking time with thought leaders, CX partners, and product experts.


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