Distinguished Speakers 2025

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Khaled Al Zahrani

General Secretary@@Tajriba - National Customer Experience Academy
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Eng. Abdullah bin Saad Al-Kathiri

Assistant Deputy Governor for Support Services@@TVTC, Saudi Arabia
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Amsal Kapetanovic

Country Manager Saudi Arabia@@Infobip
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Mansour Al-Ajmi

CEO@@X-Shift, Saudi Arabia
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Ahmad Ali Gaafar

Chief Marketing & E-commerce Officer@@Samsung Electronics, Egypt
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Mohammed Al Safwani

Chief Experience Officer@@National Housing Company, Saudi Arabia
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Dr. Salim Al-Shuaili

Co-Founder, Maidaan.ai @@Ambassador, Global Council for Responsible AI
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Mohammed Albalawi

Human Capital Standards and Planning Director@@Ministry of Tourism, Saudi Arabia
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Prof. Ibrahim Aljarah

Chief AI Officer@@Kaizen Consulting, Saudi Arabia
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Mohammed Ibrahim

Director Customer Excellence@@Emaar
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Mohamed Hegazy

Chief Experience Officer@@Almatar Group, Saudi Arabia
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Lina Yahya

Founder & CEO@@the change cue
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Amjad Al Sabbah

Group Vice President MEA@@Sprinklr
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Dr. Laith Weldali

Founder & Senior Partner@@Designthinkers&, MENA
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Khaled Alaa

Head of Experience & Operations@@Talabat
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AQeel Abbass

Customer Experience General Manager@@Petromin Corporation, Saudi Arabia
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Dr. Noha A. Almohaisen

General Director of Outcomes and Incentives@@Center for National Health Insurance (CNHI), Saudi Arabia
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Philipp Klaus

Professor of Customer Experience Strategy and Management; Co-Founder@@International University of Monaco; Lexden Luxe
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Hany Mokhtar

CX Master/Customer Experience & Digital Transformation Expert, Saudi Arabia
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Eng. Ahmed Ibrahim

Head of Customer Experience@@Kaizen Consulting, Saudi Arabia
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Waed Kameel Ahmad Alhawamdeh

Managing Director UAE, Jordan and KSA@@Concentrix
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Marc Karschies

Managing Partner@@KCA Consultants, Saudi Arabia
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Sultan Moraished

Group Head of Technology and Corporate Excellence@@Red Sea Global, Saudi Arabia
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Dr. Wafa Snaineh

Board Member@@International Foundation for CX in Government, Canada
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Ben Neo

Head of CX / Contact Center Sales, EMEA@@Zoom
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Sereen Al-Omari

Business Development Manager@@e& enterprise, Saudi Arabia
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Waleed Khalid AlHamdan

Customer Experience (CX) Transformation Architect@@Compassway, Saudi Arabia
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Ahmed Nour

CX & Digital Solution Consultant – KSA@@ SAP Emarsys
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Sachin Bhatia

Founder, Chief Growth Officer@@Exotel
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Faran Niaz

Global CX Leader, Author & Director Customer Experience@@CEO & Founder of 'CX Future'
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Imad Ghazzawi

Chief People Officer@@Syarah, Saudi Arabia
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Andreas Stuber

Founder and CEO@@Expertflow
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Alannah Higgins

Senior Account Executive@@Braze
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Vishal Agarawal

CEO & Co-Founder@@Locobuzz
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Ziad Madanat

Regional Director@@Verint, Middle East & North Africa
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Linah Hussain

Supply Chain Director@@Procter & Gamble, Saudi Arabia
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Tuba Terekli

Executive Consultant
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Ahmed Hamdy El Akkad

General Manager@@Questionpro Egypt, Co-founder of Customer Experience Egypt Association
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Ahmed Al Faddagi

Board Member@@CXPA, Saudi Arabia