Waleed Khalid AlHamdan is an award-winning Customer Experience (CX) Transformation Architect with over 25 years of pioneering leadership across the MENA region. As the Head of Education Committee at SCXA and consultant for the Saudi Customer Experience Prize, he helps organizations unlock their full business potential through customer-centric strategies. Recognized among the Top 15 Management Leadership Creators in Saudi Arabia and recipient of the BEST CX Expert Gold Award 2025, Waleed's Build-Operate-Transform methodology has consistently delivered 25-40% increases in customer satisfaction and 20-50% revenue growth. He hosts the popular "CXSnax" podcast and serves as a trusted advisor to leading organizations across Saudi Arabia and the Gulf region.