Dr. Hassan Khudair is a Consortium Member of the International Foundation for Customer Experience in Government and currently serves as Director General at the Gov Design Academy. He brings extensive expertise in customer experience in government, human-centred design, strategic planning, and public sector transformation.

Dr. Khudair has held senior roles at the University of Wollongong in Dubai and the Prime Minister’s Office – UAE, where he contributed to advancing government performance and embedding innovative approaches to service delivery. He earned his PhD in Performance Management in the Public Sector from the University of Bradford, and his work integrates academic rigor with practical implementation.

With a robust skill set spanning management consulting, change management, strategic planning, and performance management, Dr. Khudair has advised and supported multiple government institutions in strengthening customer experience and driving sustainable transformation.