Arne van Oosterom is the founder of Future Skills Academy and a pioneer in Design Thinking and Service Design. With over 25 years of global experience, he has worked with leading brands such as Coca-Cola, BOSCH, Philips, Under Armour, Volkswagen, and L’Oréal to drive innovation and transform customer experience.

As one of the original founders of DesignThinkers Group and DesignThinkers Academy, Arne helped shape Design Thinking into a global movement now active in more than 25 countries. Today, he focuses on preparing leaders and organizations for an AI-driven world by developing the human and power skills, like critical thinking, creativity, empathy, and collaboration, that set future-ready CX teams apart.