Hany Mokhtar

Mr. Hany Mokhtar, known globally as “The CX Master” or “The CX King,” is a world-class authority in Customer Experience and Digital Transformation with over 30 years of cross-industry expertise spanning utilities, telecommunications, banking, government, and technology sectors. As the creator of the internationally recognized 4Es CX defining Framework and the ICE Methodology (Continuous Improvement of Customer Experience), he has transformed how organizations approach customer-centric business strategies. His groundbreaking work has been featured in CXM World Magazine as “one of the world class speakers and thought leadership,” recognized by The Arab Icons as The CX authority.

Mr. Mokhtar is also a Harvard Business Review Advisory Council member and published academic researcher, Hany has trained over 2,000 executive level students across multiple age groups, and professions through 5,000+ hours of expert knowledge transfer.

His educational partnerships with prestigious institutions like the American University in Cairo have produced certified CX professionals, startup founders, and transformed senior executives from Fortune 500 companies including Emirates NBD, Mobily, Microsoft, and Qatar Insurance Company abs others ..

From C-Suite boardrooms to university lecture halls, from MENA & EMEA corporate leadership programs to international conferences, Hany combines deep scientific knowledge with empirical know-how implementation expertise, making him the definitive authority for organizations seeking sustainable customer experience transformation and competitive advantage.