E3 CX Conference – Sponsors – Floorplan - E3 Customer Experience Conference 2025

Sponsors & Exhibitors 2025

29 – 30 September 2025 | JW Marriott Hotel Riyadh, Saudi Arabia

Sponsors & Exhibitors 2025

29 – 30 September 2025

JW Marriott Hotel Riyadh, Saudi Arabia

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Official Event Partner

National Customer Experience Academy

Booth : A 20

Host Partner

AlasilaCX

Booth : A 22

AlasilaCX

Booth : A 22

As early leaders in the field of customer experience management in the Saudi market, AlasilaCX drives the planning, design, and delivery of innovative, differentiated customer experiences. Alasila CX drive the planning, design, and delivery of innovative, differentiated customer experiences, providing leading solutions that build on deep knowledge and advanced technologies.

For more information, please visit : alasilacx.sa

Transformation Partner

Badael Company

Badael Company

Badael, meaning “alternatives” in Arabic, is a company established by Saudi Arabia’s Public Investment Fund in May 2023 to reduce smoking rates across the Kingdom. Aligned with Vision 2030, Badael provides less harmful alternatives that enhance quality of life and promote sustainability. Through innovation, research, and the highest quality standards, the company is committed to helping 1 million Saudis quit smoking by 2028, supporting healthier lifestyles and reducing the burden of smoking-related diseases on society and the environment.

For more information, please visit : www.badaelcompany.com/en

Diamond Sponsor

Dengage

Booth : A 17

Dengage

Booth : A 17

D·engage: Customer Experience finally done right

Founded by industry leaders in 2018, Dengage is the Customer Experience Data Platform (CXDP) that provides a seamless journey from data to revenue.

Our data-centric core is the key to unlocking limitless segmentation, allowing you to create and deliver amazing, hyper-personalized experiences at the moments that matter most.

#1 - Our industry leading True CDP activates your data where it lives, powers AI-driven personalization, and executes through fully native channels; cloud or on-premise, it adapts to your needs.
#2 - Every channel is native including email, SMS, WhatsApp, push, in-app, on-site. You move at the pace of your customer, launching campaigns in minutes instead of weeks and scale engagement without limits.
#3 - Our Zeki AI predicts customer behavior, recommends next actions and makes personalization smarter at every step.

Don’t take our word for it, we’re trusted by more than 200+ of the worlds best brands in over 30 countries, giving marketers freedom, speed and real results.

For more information, please visit : dengage.com

Platinum Sponsor

Kaizen Consulting Co

Booth : A 5

Kaizen Consulting Co

Booth : A 5

Kaizen Consulting is a Saudi company specializing in continuous improvement, customer experience, digital transformation, institutional excellence, quality, and impact assessment. Its mission is to produce and share knowledge while empowering institutional talent and delivering high-value consulting. Kaizen leverages data, future trends, best practices, and deep expertise, along with methodologies developed with global partners. Believing that national development begins with people and productivity, it localizes its solutions to align with local culture. Kaizen has delivered numerous consulting projects across government, private, and nonprofit sectors.

Customer Experience
Institutional Excellence
Digital Transformation
Data & Artificial Intelligence
Social Development & Entrepreneurship
Impact Assessment
Academic Consulting, Capacity Building & Values Empowerment

For more information, please visit : www.kaizen.sa

Platinum Sponsor

Unifonic

Booth : A 21

Unifonic

Booth : A 21

Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. It uses conversational AI technology to streamline omnichannel communication and revolutionize customer experiences for businesses.

Unifonic’s solutions empower organizations to manage all their customer communication channels, including text, voice, WhatsApp, and web, from a single platform. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.

Unifonic specializes in connecting local enterprises with their customers, including leading banks, financial institutions, and government entities throughout the region, as well as healthcare, retail, e-commerce, and transport and logistics providers worldwide.

For more information, please visit : www.unifonic.com

Platinum Sponsor

Zoom

Booth: A 13

Zoom

Booth: A 13

Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more.

Zoom is the AI-first CX that unifies your business, learns as it goes, and turns every interaction into a competitive edge. Zoom CX will enable you to Delivering faster service, smarter insights, and better outcomes.

Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

For more information, please visit : www.zoom.com

Platinum Sponsor

Exotel

Booth : A 16

Exotel

Booth : A 16

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7,000 clients globally, including leading enterprises in Saudi Arabia such as STC Channels, Al Jazeera Bank, Ijarha Finance, Medgulf, Nayifat, and more, we power over 25 billion annual conversations across voice, messaging, agents, and bots. Our AI-powered solutions enable smarter conversations, empowering agents with real-time intelligence, bots with natural language, and customers with seamless omnichannel experiences. At E3CX, one of the largest CX gatherings in the Kingdom, we are here to showcase how Exotel helps Saudi businesses deliver exceptional CX, optimize resources, and drive measurable growth. Exotel wins when you win.

For more information, please visit : www.exotel.com

Unified-CXM Partner

Sprinklr

Sprinklr is the unified platform for all customer-facing functions. We call it Unified Customer Experience Management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

For more information, please visit : www.sprinklr.com

Total Experience Partner

QuestionPro

Booth : A 15

QuestionPro

Booth : A 15

Founded in 2005, QuestionPro is a full-circle research and experience management solution that transforms data into insights. Through different product lines and features—business leaders, marketers, and researchers are empowered to gain the feedback required to make informed decisions quickly. Fortune 100 companies rely on us to help unlock insights about customers, employees, and the marketplace. With offices in the US, Mexico, Germany, the United Arab Emirates, the U.K., Canada, and India, we offer customers 24/7 access to highly trained support specialists and engineers.

For more information, please visit : www.questionpro.com

Association Partner

CXPA Middle East

Booth : A 28

CXPA Middle East

Booth : A 28

CXPA, the global home for customer experience professionals, empowers individuals and organizations to transform how businesses connect with their customers. Through its CX Framework, knowledge resources, CCXP certification, and real-world impact programs, CXPA fuels learning, sharing, and growth across every stage of a CX career. By uniting passionate professionals worldwide, it drives exceptional outcomes for customers, employees, and organizations alike.

For more information, please visit : www.cxpaglobal.org

Gold Sponsor

e& Enterprise

Booth : A 19

e& Enterprise

Booth : A 19

At e& enterprise, we specialize in supporting governments and large-scale organizations undergo successful digital transformations.

Through optimizing operational efficiencies, enhancing customer engagement, and empowering data-driven decision-making, we enable seamless, sustainable, and secure transitions into the ever-evolving digital era.

Currently operating in the UAE, KSA, Egypt, Turkey and Oman; our cutting-edge digital solutions are specifically designed to deliver tangible business value and address the unique challenges faced by organizations and executives across various industries.

With a proven track record, extensive consulting expertise unrivalled technical experts and the ability to deploy and manage complex solutions, we collaborate closely with our customers, providing tailored solutions that empower them to navigate their end-to-end digital transformation journey and turn their vision into reality.

For more information, please visit : www.eandenterprise.com

Gold Sponsor

Infobip

Booth : A 19

Infobip

Booth : A 19

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, and AI-powered contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With technology that reaches over seven billion mobile devices across six continents, Infobip boasts 9,700+ connections, including 800+ direct operator connections.

By partnering with Infobip, retail, e-commerce, logistics and paytech brands unlock new revenue streams, enhance customer engagement, and automate services.

Trusted by over 10,000 clients, Infobip continues to be recognized by leading analysts such as Gartner, Juniper, Omdia, and Fast Company for its innovation and leadership in the communications industry.

For more information, please visit : www.infobip.com

Gold Sponsor

Concentrix

Booth : A 18

Concentrix

Booth : A 18

Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere.

For more information, please visit : www.concentrix.com

Gold Sponsor

Verint

Booth : A 14

Verint

Booth : A 14

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform which helps increase CX Automation across all touchpoints.

For more information, please visit : www.verint.com

Gold Sponsor

Genesys

Booth : A 10

Genesys

Booth : A 10

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

For more information, please visit : www.genesys.com

Gold Sponsor

SAP Emarsys

Booth : A 8

SAP Emarsys

Booth : A 8

SAP Emarsys is the customer engagement solution of Intelligent CX from SAP, empowering businesses to deliver personalized, AI-driven, omnichannel experiences. Built for scalability and extensibility, Intelligent CX from SAP integrates commerce, sales, service, marketing, and customer data, enabling businesses to exceed customer expectations with real-time, relevant engagement. From digitally native disruptors to global enterprises, SAP Emarsys helps bring out the best CX in every business by meeting customers where they are with the products, information, and experiences they need, exactly when and where they need them.

For more information, please visit : www.emarsys.com

Gold Sponsor

Edraky

Booth : A 8

Edraky

Booth : A 8

Edraky is a Global SAP Platinum Partner and proud member of United VARs, combining decades of proven know-how with a strong track record of delivering transformative solutions that empower enterprises across the Middle East and beyond. Edraky’s expertise covers ERP implementations, industry-specific innovations, SAP conversion projects, and support SLA services across high-growth sectors such as retail and e-commerce, construction, automotive, manufacturing, oil & gas, telecommunication, the public sector, and many others. Edraky brings global best practices, local market insight, and experienced certified experts to every project.

For more information, please visit : www.edraky.com

Gold Sponsor

Sogolytics

Booth : A 23

Sogolytics

Booth : A 23

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle—from intelligent survey creation to real-time dashboards and automated text analysis. The platform is built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.

For more information, please visit : www.sogolytics.com/

Gold Sponsor

ARRC Academy

ARRC Academy

شركة العراب للاستشارات و الحلول الرقمية [ آرك - ärk]مثالٌ على واحدةٍ من تلك الأفكار الصغيرة التي سرعان ما حققت نجاحاً كبيراً. وبصفتنا شركة استشاراتٍ وطنية، كُللنا بشرف العمل مع هيئاتٍ حكومية متعددة لإحداث التغيير وتحقيق خطة التحول على أرض الواقع. عشنا سعادة تحقيق النجاح يداً بيد رفقة عملائنا عند بلوغهم أهدافهم، وما زلنا نقدم أقصى فائدة من خبرتنا في هذا المجال للعملاء الآخرين لتحقيق خطة التحول الوطني.

نتفرد بقدرتنا على تقديم حلولٍ جذرية نابعةٍ من تفكيرٍ متعمق ونواصل عملنا عن كثب لتنفيذ هذه الحلول وإثبات فعاليتها، فضلاً عن قدرتنا على التحلي بالمرونة والتكيّف مع جميع مراحل المشروع لضمان سير واستمرارية العمل بسلاسة وفعالية.

For more information, please visit : www.arrc-sa.com

AI-First CX Partner

Locobuzz

Booth : A 24

Locobuzz

Booth : A 24

Powering Intelligent Customer Experiences

Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.

Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.

For more information, please visit : www.locobuzz.com

CX Sponsor

XEBO.ai | XShift

Booth : A 12

XEBO.ai | XShift

Booth : A 12

XEBO.ai is an award-winning, AI-native Experience Management platform that empowers businesses to listen, analyze, and make informed decisions. Trusted by global enterprises, XEBO.ai enhances Customer Experience (CX), Employee Experience (EX), and Market Research through cutting-edge solutions like Social Listening, Sentiment Analysis, Journey Mapping, and AI-powered Surveys. By turning omnichannel feedback into actionable insights, XEBO.ai believes in measurable business outcomes through elevated experiences. Featured in the 2025 Gartner Magic Quadrant for VoC Platforms, XEBO.ai serves diverse industries worldwide, thus redefining how organizations engage with audiences and enabling data-driven growth at scale.

For more information, please visit : www.xebo.ai

About XShift : With over 12 years of proven expertise, XShift stands at the forefront of customer experience transformation, partnering with organizations to reshape how they engage, serve, and retain their customers. Having delivered hundreds of successful projects across various industries, XShift blends human-centered design with data-driven strategies to unlock impactful business outcomes.

From crafting future-ready CX strategies to embedding CX governance frameworks and launching innovative service design labs, XShift empowers businesses to close the gap between customer expectations and business realities, driving sustainable growth, loyalty, and CX excellence.

For more information, please visit : www.x-shift.com

Silver Sponsor

Zoho

Booth : A 9

Zoho

Booth : A 9

For more than 25 years, Zoho has been committed to building software and technology that help businesses excel. From small companies to large organizations, 100M+ users worldwide rely on Zoho to get work done. Zoho is privately held and profitable with more than 15,000 employees. Its privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy make it one of the world's most prolific technology companies. Headquartered in Chennai, India, Zoho has additional offices in the United States, Japan, China, Canada, Singapore, Mexico, Australia, the Netherlands, Brazil, Saudi Arabia, and the UAE.

For more information, please visit : www.zoho.com

Silver Sponsor

INDEVCO Consultancy

Booth : A 4

INDEVCO Consultancy

Booth : A 4

INDEVCO Consultancy is a regional consulting firm dedicated to empowering businesses through innovative solutions and strategic guidance. With a focus on driving growth and maximizing efficiency, we offer a comprehensive range of services tailored to meet the unique needs of each client. At INDEVCO Consultancy, we specialize in customer experience (CX) services and digital transformation strategies. Our team combines industry knowledge with cutting-edge technology to help organizations enhance their customer interactions, optimize digital platforms, and stay ahead in today's rapidly evolving market landscape. From personalized customer journeys to seamless omni-channel experiences, we're committed to delivering solutions that drive tangible results and foster long-term success.

For more information, please visit : www.indevcoconsultancy.com

Silver Sponsor

Lucidya

Booth : A 11

Lucidya

Booth : A 11

Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. Through the transformative power of AI, Lucidya enables organizations of all sizes to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We are fully compliant with global and regional data privacy and security regulations, including SOC2 for data management standards, and the SDAIA PDPL in KSA. Lucidya also adheres to the NIST Cybersecurity Framework (CSF), ensuring robust risk management practices, and comply with key US data privacy regulations.

For more information, please visit : www.lucidya.com

Silver Sponsor

CRM Middle East

Booth : A 6

CRM Middle East

Booth : A 6

CRM Middle East is a boutique customer experience (CX) agency dedicated to transforming how premium and luxury brands engage with their customers across the MENA region. Backed by over 24 years of expertise, CRM Middle East combines deep regional insights with a results-driven approach to CX strategy, design, and implementation.

Their work spans diverse industries including retail, automotive, food & beverage, hospitality, watchmaking, and jewelry,delivering tailored CX solutions that elevate every touchpoint. From customer journey mapping and high-touch service design to CX training programs, CRM Middle East empowers businesses to create exceptional, personalized experiences that foster loyalty and long-term value.

Every solution is crafted to reflect the unique identity of the client, ensuring an emotional connection that sets their brand apart.

For more information, please visit : www.crm-me.com

Silver Sponsor

Expert Flow

Booth : A 1

Expert Flow

Booth : A 1

Omni-channel contact center SW(cloud-or on-prem) with recording, quality mgmt, CRM integration, WFM. chat-and voicebots in Arabic.

For more information, please visit : expertflow.com

Silver Sponsor

Braze

Booth : A 4

Braze

Booth : A 4

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™

Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave": Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, APAC, and the GCC.

For more information, please visit : www.braze.com

Silver Sponsor

Tawasol Tech

Booth : A 26

Tawasol Tech

Booth : A 26

For more information, please visit : www.tawasoltech.com

Silver Sponsor

CX Academy

Booth : A 33

Exhibitor

First City

Booth : A 2

First City

Booth : A 2

First City is a transformative AI company revolutionizing customer and operational experiences through intelligent automation. Our advanced audio call analytics platform delivers insights, ensuring exceptional service quality and compliance. With our customizable GPT solutions, businesses unlock the power of generative AI—seamlessly integrating their data for smarter, context-aware interactions. Additionally, our AI-driven hospital management system streamlines administrative workflows, enhances patient care, and reduces costs through predictive analytics and automation. By blending cutting-edge AI with industry-specific expertise, we empower enterprises to operate efficiently, engage customers meaningfully, and drive data-led growth.

For more information, please visit : firstcity.sa

Exhibitor

Silah Gulf

Booth : A 3

Silah Gulf

Booth : A 3

Silah Gulf is a leading customer experience solutions provider in Bahrain, Saudi Arabia, Kuwait, and the GCC. With over 15 years of experience and 80+ successful projects, we specialize in contact center outsourcing, CX consultancy, and advanced technology solutions. Owned by Mumtalakat, Bahrain’s Sovereign Wealth Fund, and powered by 800+ professionals, we manage over 50 million interactions annually in 20+ languages. Our Contact Centre Outsourcing offerings include omnichannel platforms, AI-powered chatbots, CRM, WhatsApp integration, and social media management. We also provide CX consulting, including NPS benchmarking and journey mapping. Through strategic tech partnerships, we deliver seamless, personalized customer experiences.

For more information, please visit : silah.bh

Exhibitor

Booth : A 31

NEX AI is a next-generation cloud contact center that blends human expertise with AI innovation. Through a unified platform for calls, emails, chats, and social media, NEX AI helps businesses deliver faster, smarter, and more personalized customer experiences—enhancing efficiency while reducing costs. With AI-powered insights and continuous learning, NEX AI is redefining customer engagement and supporting Saudi Vision 2030’s digital transformation goals

For more information, please visit : www.nexai-sa.com

Exhibitor

Tracxion

Booth : A 7

Tracxion

Booth : A 7

Tracxion supercharges Genesys with advanced, real-time multi-channel data integration, optimizing workforce management and engagement in omni-channel CX environments. It de-risks cloud migration to Genesys Cloud, preserving data integrity and operational continuity. The Tracxion WFM adaptor empowers precise resource allocation, true-to-interval agent adherence, and effortless management of hybrid operations. Tracxion Data Analytics & Reporting unlocks unrivaled real-time actionable insights for business intelligence and customer journey analytics. It enables Genesys clients to uncover unknown issues and make data-driven decisions that deliver exceptional customer experiences. Tracxion is available on the Genesys App Foundry.

For more information, please visit : www.tracxion.com/events/E3CXConf25

Hackathon Partner

Innotives

Innotives is a pioneering initiative focused on cultivating "innovation natives"—a generation of youth equipped with critical skills to lead and adapt in an ever-evolving economic landscape. Our co-founders hold years of international eclectic expertise in diverse domains, helping to shape the vision of the group manifested in our provided services.

For more information, please visit : innotives.io