Head of Customer Experience Projects at Static-A
Ali Malik is a Certified Customer Experience Professional (CCXP) and an authentic CX specialist in CX, Brands and Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customers-Employees Programs. He is a Strategic Brand Management & CX Expert who helps companies to create Customer Centric cultures and enable their Employees and Customer Experiences. Ali is a man on the mission to create CX awareness in the Asian region since last 10 years and since then, has helped dozens of Companies in conducting meaningful business insights, mapping customer journeys, designing and engineering CX and Service Designs, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He also trains, coaches and consult individuals, CX, CS, Sales Teams and overall organizations with a keen focus on formulating effective Brand Experience. He has contributed and added value at various local and International brands, manufacturers and Corporate in Pakistan, Middle East and multiple countries, particularly in Asian region and beyond.