Mohamed is a CX strategist and an executive coach who comes with over 16 years of experience of global CX leadership at scale in Telco and Tech where he has built and led teams in APAC and EMEA regions within the commercial and global customer operations functions. Mohamed joined Vodafone Group Shared Services in 2006 in which he led several functions among which his last role was leading the global Customer Experience and Value org where he built the CX teams in Egypt and India and drove the CX & digital transformation strategy and innovation setting new benchmarks for the customer experience and maximizing value propositions. Mohamed took another challenge in Dec-2019 and joined Uber to be part of the leadership team of EMEA Center of Excellence in Cairo serving Uber customers in more than 20 countries. Mohamed is an executive coach and a member of the International Coaching Federation specialized in transformational, leadership development, and scaling business coaching. Mohamed has helped many clients and organizations successfully develop and transform their CX models and practices. Also, further, scale their business and achieve unprecedented results. Mohamed has reached outstanding results in different regions including the middle east, Europe, the USA, and Canada.