Past Speakers

H.E. Yasser Faleh AlShammari

Vice Governor of Business and Digital Transformation

Waleed Amroud

Director General, Contact Centers General Directorate, Ministry Of Health, Saudi Arabia

Hatim Bawazir

Head Visitor Experience, Events And Festival, Ministry Of Culture, KSA

Dr. Mohammed Faisal AlShaibi

Chief Executive Officer Tamkeen Technologies

Razan Al Mazroo

Innovation And Experience Design Director, Digital Government Authority, KSA

Abdulaziz Alosime

General Director Of Customer Experience Riyadh Municipality,KSA

Sari Alomaim

GM, Customer Experience, Ministry Of Municipal And Rural Affairs, Riyadh, KSA

Kenneth Kozielski

Customer Experience Executive Advisor, Fidelum Health, USA

Muhammad Wayel AlShareef

Executive Director - Visitor Experience Royal Commission for Makkah City and the Holy Sites

Tariq Javed

CEO Petromin, KSA

Dr. Khalid Alharbi

GM, Innovation & Customer Experience, National Center for Non-Profit Sector, KSA

Bobby Rajendran

CEO Tamimi Markets Co. Ltd, KSA

William O Neill

General Manager-Middle East Qualtrics

Hazem ElZayat

Chief Experience Officer,MENA Memac Ogilvy

Shweta Srivastava

Chief Customer Experience Officer, Tata CLiQ

Eng. Abdullah Al Ghamdi

Founder & Chairman of the Board Saudi CX Association

Sam Hanna


Turki Alsarkan

CEO, Delight KSA

Feras Ahmed

CEO, Silah Gulf

Robert Dawin Pinna

Associate Vice President, Head of Interaction and User Research Emirates NBD, UAE

Guil Rodrigues

Head of Digital Experiences and Platforms Public Investment Funds, KSA

Tamer El Sabrouti

Director of Customer Group OSN

Thuraya Al Harthi

Acting Director - Government Digital Services Unified Portal, Ministry of Transport, Communication and IT, Oman

Yash Sultania

Co-Founder & CEO Survey2Connect, India

Layth Weldali

Founder & Senior Partner Design Thinkers Academy, MENA

Rami Haffar

Principal - Head of XM technology New Metrics, UAE

Mohamed Khallaf

Regional Manager Sprinklr

Hammad Khan

Managing Director, Middle East & Africa Designit - A Wipro Company

Maya Omeiri

Partner & Head of Advisory New Metrics, UAE

Codin Caragea

Head of Customer Experience, Bank Muscat, Oman

Ledi Lapaj

Director of Customer Experience, Bank al Etihad, Jordan

Abdulaziz Felemban

Regional CX Leader, KSA

Maya Rao

Global leader - financial services, logistics and transportation

Anas Hemaid

Customer Experience Director, Lucidya

Praveen Nijhara

CEO, Hansa Research

Johannes Kiekhöfer

Principal, Horvath

Camilla Hegarty

SVP Business Development and Practice Lead Trust and Safety Teleperformance.

Ahmad Sidawi

Country Manager - KSA & Bahrain Genesys

Ahmed Alrabiah

Regional Vice President, Sitecore

Adib Kilzie

Head of Customer Experience, Cloud and Enterprise KPMG

Dr. Mejdal Alqahtani

Professor, Data and AI Consultant King Saud University

Ayman A. Sulaiman

CX Business Development Consultant, Tamkeen Technologies

Saad Al-Deen Hamam

Principal Horvath

Heba Al Nabulsi

Director of Solution Ambassadors & Consultants, Emplifi

Aswin Ravi

Director of Sales, MEA Zoho

Timothy Abbott

Senior Executive Advisor, Tamkeen Technologies

Laila Alquraishi

Customer Care Director, SME bank

Abdallah Alemran

Digital & Experiences Expert | Board Member CX Saudi Association

Amer albaroudi

Solutions Sales Specialist, Alnafitha international for technology

Mashael Aljobair

Solution Consultant, Genesys

Hussain Dibas

Senior Solution Consultant, Genesys

Join the CX community from across the Middle East under one roof to learn and discuss new strategies for both your professional development and high-value customer experience delivery skills.