Past Speakers
H.E. Yasser Faleh AlShammari
Vice Governor of Business and Digital Transformation
H.E. Yasser Faleh AlShammari
Vice Governor of Business and Digital Transformation
Yasser Al Shammari, Vice-Governor of Business and Digital Transformation in the Digital Government Authority since November 2021. He is a member in many committees and joint-programs with other entities.
Education
- He obtained Master Degree in Business Analysis, George Washington University, 2014.
- Master Degree in Information Systems, King Saud University in 2012
- Bachelor Degree in Information Systems, King Saud University, 2005.
Previous Experience
- Supervisor-General on Etimad Platform, at the Ministry of Finance (2017-2020).
- Assistant Undersecretary for Information Technology at the Ministry of Civil Service (2015-2017).
- Application General Manager, the Capital Market Authority (2010-2013).
Waleed Amroud
Director General, Contact Centers General Directorate, Ministry Of Health, Saudi Arabia
Waleed Amroud
Director General, Contact Centers General Directorate, Ministry Of Health, Saudi Arabia
He holds an executive master's degree in business administration and a bachelor's degree in human resources, in addition to obtaining a diploma in programming computer.
He held several positions in the private and government sectors during the eighteen years Institutional excellence, customer experience, beneficiary voice, and project management.
Currently Mr. Waleed is the Director General of the General Administration of Call Centers at the Ministry of Health and leads a number of files, including:
- A team formed between health authorities to ensure a distinct and integrated customer experience.
- Several national projects in the Ministry of Health related to customer experiences and enriching them.
His membership:
- Permanent Executive Committee at the Ministry of Health.
- Multiple executive committees and direct him within the Ministry of Health.
- The technical team in smart cities at the Standards, Metrology and Quality Authority.
Hatim Bawazir
Head Visitor Experience, Events And Festival, Ministry Of Culture, KSA
Dr. Mohammed Faisal AlShaibi
Chief Executive Officer Tamkeen Technologies
Dr. Mohammed Faisal AlShaibi
Chief Executive Officer Tamkeen Technologies
Dr. Mohammed Faisal AlShaibi is a highly experienced senior executive and a respected leader in the Saudi Arabian Information Technology (IT) community with strong personal and business relationships with many senior officials in the Saudi Government. With a passion to promote, design, and build Self Sustainable Programs (SSP) for the Government sector, Dr. Mohammed is also a strong believer in the adoption of Open Source solutions, technologies and products within the government sector. Bringing hands-on experience in implementing large National IT and Telecommunication programs, Dr. Mohammed also holds extensive experience in implementing Cybersecurity projects. Dr. Mohammed initially started his career in the government sector where he demonstrated his leadership abilities, and more recently have done so in the private sector as Vice President (VP) for Product Management and currently as the Chief Executive Officer (CEO) of Tamkeen Technologies, a government-owned IT Company. Throughout his career, he has been recognized by his peers for his ability to build and transform organizations by leading diverse groups of multinational professionals including both Saudi females and males to achieve high levels of success in a variety of different fields. He has strong technical qualifications and executive management skills with an impressive record of accomplishment in delivering corporate results, strategic planning, technology development, project and program management, and system engineering strategies. He has a proven ability to successfully analyze and communicate an organization's critical business requirements, identifying areas of growth, in addition, to deficiencies and potential opportunities, and to develop innovative and cost-effective solutions to achieve business objectives and improve customer service offerings.
Razan Al Mazroo
Innovation And Experience Design Director, Digital Government Authority, KSA
Razan Al Mazroo
Innovation And Experience Design Director, Digital Government Authority, KSA
Ms. Razan Mohammed AlMazroo is an Innovation and Experience Design Director in Digital Government Authority. She holds a Bachelor degree in Information Technology from King Saud University and a Master degree in Business Administration from Al-Faisal University. She has more than 12 years of professional experience in Technology systems and ERP, Human centred Design HCD, Government Innovation and Innovation management, Customer-Centric Service Maturity and Design. She has worked in different sectors Banking, Health care, and Government. This diversification of industries has yielded her with different perspective and expanded her horizon. Provided her with a varied skillset that helped her succeed in multi domains. "Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has" - Margaret Mead
Abdulaziz Alosime
General Director Of Customer Experience Riyadh Municipality,KSA
Abdulaziz Alosime
General Director Of Customer Experience Riyadh Municipality,KSA
ABDULAZIZ is a Consultant for Strategy Planning, Performance Measurement, Projects Management and Customer Experience. He is the Deputy Chairman of the Board of the Customer Experience Association in the Kingdom of Saudi Arabia and a member of the International Contact Centers Association. Founder of Right Decision Consulting, he published his first book, "Customer Experience" which is the first one in Arabic language. He was the General Supervisor of the Customer Service Center at the Ministry of Education, and has worked as a consultant in the Ministry of Interior to improve services and grow non-oil revenues. He was working as a consultant to prepare a strategy to improve the customer experience in the Riyadh Municipality. Currently, Appointed as General Director of Customer Experience in the Riyadh Municipality.
Sari Alomaim
GM, Customer Experience, Ministry Of Municipal And Rural Affairs, Riyadh, KSA
Kenneth Kozielski
Customer Experience Executive Advisor, Fidelum Health, USA
Kenneth Kozielski
Customer Experience Executive Advisor, Fidelum Health, USA
Recognized among the Top 100 Global Leaders Across Every Industry Transforming Employee and Customer Experience in 2022 as "Ambient Experience 100 Honoree", Ken Kozielski is a trusted thought leader and frequent conference speaker on Customer Experience and Healthcare Innovation at events including NGPX, NRC National Symposium, The Frontline Industry Podcast, and more. Ken has over 25 years of experience in customer engagement across healthcare, hospitality and service sectors and a proven track record of activating evidence-based customer experiences and delivering transformative business outcomes. He has served as Vice President and Head of Customer Experience for Wyndham Destinations, the world's largest resort company, and Orlando Health, a $5B Healthcare System in Florida, USA. Today Ken is trusted by clients across all industries to follow a differentiated playbook for customer success by thinking differently, acting differently and measuring differently. Today, companies and the customers they serve are growing further apart from each other. Customers have evolved from goods and services into the “transformation economy”… the companies and products they participate with are more than ever a part of what defines and transforms their self-identity. What an amazing opportunity for commercial businesses to elevate their value proposition! Yet meanwhile, those same businesses, driven by economic pressures and the compulsion to maximize this quarter’s earnings report, are focused on the middle of their P&L, instead of focused on their own customers. As a result, they are commoditizing themselves, leaving unclaimed value on the table, and undermining trust and loyalty. Ken’s purpose is to close that gap by calling companies back to what made them great when they first started.
Muhammad Wayel AlShareef
Executive Director - Visitor Experience Royal Commission for Makkah City and the Holy Sites
Muhammad Wayel AlShareef
Executive Director - Visitor Experience Royal Commission for Makkah City and the Holy Sites
Muhammad holds a BSD in Industrial Systems Engineering from King Fahd University of Petroleum and Minerals and a Master's in Innovation and Entrepreneurship. In his 18 years of experience in different sectors (Public, Private, and Non-Profit), he worked on different disciplinaries to enhance his knowledge and expertise to advance the applications of (User/Visitor Experience, Social Investment, Strategy Initialization, and Deployment, Innovation, Human Resources Applications, and Organizational Development) and, at the same time, increase the impact on civil society, especially at Makkah Al-Mukarramah by contributing to solving the challenges through designing products and services and social investment opportunities. He is currently acting as an Executive Director of Visitors Experience at the Royal Commission of Makkah City and the Holy Sites.
Tariq Javed
CEO Petromin, KSA
Tariq Javed
CEO Petromin, KSA
A business professional with extensive management experience working with a regional leader in Automotive service industry. Focused on business transformation and leading cx initiatives. Rewarded as the best CX leader 23 by GCXA.
Dr. Khalid Alharbi
GM, Innovation & Customer Experience, National Center for Non-Profit Sector, KSA
Abdulaziz Alshamsan
CEO, CXKSA
Abdulaziz Alshamsan
CEO, CXKSA
Passionate about customer experience, Abdulaziz Alshamsan is a veteran with more than 21 years of experience working with Saudi Telecom Company and the Ministry of Human Resources and social development. He is an outstanding talent in marketing, customer experience, digital transformation, and e-commerce. Throughout his career, he has demonstrated high originality and creativity. Previously, he was responsible for the CX deputyship in HRSD, which develops service delivery channels and communication between the Ministry and its customers, including customer care and social media. Furthermore, he was responsible for the Ministry’s marketing activities and corporate communication. Currently, Abdulaziz is the CEO & Founder of CXKSA. A company that will transform the CX industry future in the region.
Bobby Rajendran
CEO Tamimi Markets Co. Ltd, KSA
Bobby Rajendran
CEO Tamimi Markets Co. Ltd, KSA
Bobby Rajendran is CEO of Tamimi Markets and led the growth of this Fresh Food retailer to over 100 locations across Saudi Arabia and Bahrain. The company operates stylish full-size and express format supermarkets that have been voted a Top 100 Saudi Brand. In December 2022, Tamimi Markets was named Fastest Growing Supermarket Chain in Saudi Arabia by Global Brands Magazine of the UK, and certified as a ‘Great Place to Work’. Bobby embraces the spirit of this family business with a corporate culture of ‘Once you walk in, you’re family’ - working equally for Tamimi’s customers, associates and suppliers. Bobby’s 30 years of professional international experience in retail food distribution and manufacturing includes executive roles in multi-billion-dollar corporations such as the HAVI Group (global McDonald’s restaurants partner), SUPERVALU (US retail and wholesale food giant), and Johnson Diversey. Bobby joined Tamimi Markets in 2014 as VP of Finance and was promoted to GM in 2019. Tamimi Markets strategic partnerships include Safeway Stores USA, Costco USA, and Sainsbury’s UK. Tamimi Markets is also a joint venture partner with Mitsui of Japan, introducing the next generation smart farms to Saudi Arabia. Tamimi Markets is a direct importer of over 3,000 containers per year of food and consumables. Bobby describes Tamimi Markets as “A Saudi family, proudly serving the families of Saudi Arabia and Bahrain, with Fresh, Safe, Healthy Foods – with a Smile” and welcomes you to visit his innovative and Fresh-positioned stores whenever visiting KSA or Bahrain.
William O Neill
General Manager-Middle East Qualtrics
William O Neill
General Manager-Middle East Qualtrics
William O Neill is the General Manager of Qualtrics Middle East. William joined Qualtrics in May 2017 and is responsible primarily for the strategy and growth of Qualtrics within the region. Prior to joining Qualtrics, he has served 7 years in the SaaS space in a multitude of roles with Citrix Systems. William earned his MSc in International Business Management from University College Dublin, Michael Smurfit Graduate Business School.
Hazem ElZayat
Chief Experience Officer,MENA Memac Ogilvy
Hazem ElZayat
Chief Experience Officer,MENA Memac Ogilvy
Hazem graduated with a Bachelor of Science in Computer Science from The American University in Cairo in 2002. Since then, he has developed a passion for and built a career in connecting the business world with technology. He has led projects across all areas of the digital mix including web platforms, mobile solutions, social media, content, performance marketing, search engine optimization and marketing, paid digital advertising and programmatic, data and analytics, CRM, and ecommerce… making him not only an advocate but also a hands-on practitioner of omni-channel marketing. He has been a consultant to many brands, defining and implementing their digital transformation strategies, and implementing complex MarTech solutions to influence data-driven customer engagement comms throughout their lifecycle. He’s been fortunate to work across multiple industries and many iconic brands including a.o. HSBC, Emirates NBD, Abu Dhabi Commercial Bank, UAE Central Bank, Gucci, Sephora, Emaar Group, First Abu Dhabi Bank, Dubai Health Authority, The British Council, Egypt Tourist Authority, Wasl Asset Management, InterContinental Hotels Group, Amazon, Unilever, Gulf News, Qtel (now Ooreedoo), Zain Telecom, McDonalds, Philip Morris International, Ferrari World Abu Dhabi, Sony Mobile, Yas Waterworld, Emirates, and Majid Al Futtaim Group. Hazem is passionate about the undeniable power of data that digital channels provide and excels at building sound strategic solutions that have data at heart. He is based in Dubai and as a native Arabic speaker brings to the table insights and expertise from an Arabic speaking user point of view ensuring experiential solutions are implemented relative to their needs.
Shweta Srivastava
Chief Customer Experience Officer, Tata CLiQ
Shweta Srivastava
Chief Customer Experience Officer, Tata CLiQ
Visionary Leader with 23 years’ experience in performing diverse & cross functional roles in the field of Customer Experience.
As Chief Customer Experience at Tata CLiQ , I am playing a key strategic and operational leadership role, responsible for designing, and implementing strategies, to bring the customer to the centre of everything the organisation does.
I am passionate about meeting new people, understanding their behavior and being involved in creating pathbreaking solutions to raise the bar for customer experience.
My journey in the space of customer experience and digital technology began with working for yatra.com in 2006. Since then, I have held multiple leadership position in the eCommerce space. In my current role as a Chief Customer Experience Officer at Tata CLiQ, I focus on designing and implementing strategies to promote a customer-centric attitude throughout the organization while achieving operational excellence.
I strive to follow policies and processes that support both company and customer success.
Create short and long-term roadmaps with the company vision in mind
Be the voice of customer within the organisation
Change business processes for higher efficiency and customer delight
Challenge the status quo and Influence stakeholders to ensure customer satisfaction
Provide thought leadership to deliver customer satisfaction, advocacy, and loyalty.
Over the years, I have developed a leadership style that inspires and motivates. I practice autonomous leadership principles that promote independence, adaptability and trust along with purpose and mastery. I have been awarded Customer Experience Team’ of year at CX Strategy Summit and Awards 2022 and also recognized amongst Top 100 CX leaders for exemplary initiatives and innovation in World CX Summit in 2022.
My continuous passion for delivering customer experience is driven by a desire to contribute to technology revolution.
In addition, I also head Business Excellence, Ethics and Sustainability Initiatives for Tata CLiQ. I passionately work towards women empowerment, mentoring women to progress in leadership roles and have built inclusive teams. I am an active volunteer in Tata Group’s affirmative action and sustainability initiatives.
Eng. Abdullah Al Ghamdi
Founder & Chairman of the Board Saudi CX Association
Sam Hanna
CRO RAYA CX, USA
Sam Hanna
CRO RAYA CX, USA
Sam Hanna is a dynamic professional with 20 years of success in BPO and CX leadership roles. He has vast experience in contact center, BPO, and RPO solutions. He’s a practiced executive in managing relationships at the C-Level with unique relationship-building techniques. He has hands-on experience in some of the most prominent BPO delivery markets, as he has established delivery centers in the Philippines, Morocco, Poland, the US, and Egypt.
Robert Dawin Pinna
Associate Vice President, Head of Interaction and User Research Emirates NBD, UAE
Robert Dawin Pinna
Associate Vice President, Head of Interaction and User Research Emirates NBD, UAE
15 years experience in the design industry. I worked most of my career abroad: firstly in Europe,working from startups and larger organization. I then created my consulting company and consulted for international clients: From Singapore, Qatar, Dubai to Germany and USA. I developed my framework and methodologies to lead design teams and I'm currently leading a new user research unit, created from scratch. I talk about my experience through stories, case studies and interesting anecdotes about my experience in the design industry.
Guil Rodrigues
Head of Digital Experiences and Platforms Public Investment Funds, KSA
Guil Rodrigues
Head of Digital Experiences and Platforms Public Investment Funds, KSA
Guilherme, AKA Guil, is a Customer Experience Expert with +15 years of experience in a variety of industries. Since his move to the region in 2012, Guil has participated in key projects, such as the 2nd generation of SmartGates for Dubai airports as well as the Digital transformation at Etisalat. As of today, Guild leads as the Head of Digital Experiences and Platforms at the Public Investment Fund in Riyadh, Saudi Arabia, also known as one of the largest sovereign wealth funds in the world.
Tamer El Sabrouti
Director of Customer Group OSN
Tamer El Sabrouti
Director of Customer Group OSN
Tamer is an experienced and qualified, transformational customer experience Leader with over 20 years of hands-on international experience . Dedicated to delivering excellence within corporate business environments, maintaining a broad understanding of strategic planning and execution of all Call Center operations and customer experience functions, with a proven track record of designing and owning transformational, multi–channel customer experience strategies, organizational operating models, and programs. He has led CX functions for multiple market leaders in wide-ranging industries.
Thuraya Al Harthi
Acting Director - Government Digital Services Unified Portal, Ministry of Transport, Communication and IT, Oman
Thuraya Al Harthi
Acting Director - Government Digital Services Unified Portal, Ministry of Transport, Communication and IT, Oman
Thuraiya is currently working as Acting Director for Government Digital Services Unified Portal in the Digital Transformation Empowerment Unit in the Ministry of transport and communication and IT. She is an expert in emerging technologies, Open data and digital transformation with more than 12 years of professional experiences. She got her master degree in "Business Information Technology" in Scotland. Currently she is a member of GCC eGovernment Portal Executive Team in the UAE. She was also a board member in Smart city platform and the National Youth Committee in Oman.
Yash Sultania
Co-Founder & CEO Survey2Connect, India
Yash Sultania
Co-Founder & CEO Survey2Connect, India
Yash has 10+ years of cross functional experience in management consulting with expertise in product development, digital transformation, CX strategy implementation, work flow automation for insurance, banking, public sector and retail across KSA, UAE, Kuwait and India. Over 8 years of experience in product development, digital transformation, analytics, and customer experience CX at various places. Yash has rich experience in management consulting with expertise in market research and strategy consulting across multiple geographies in the Middle East and South Asia. Yash has also worked with organizations on Business Intelligence and predictive modelling assignments. Co-Founder and CEO of Survey2Connect (a digital platform for managing CX). Yash has also been part of jury at Gulf CX and International CX awards Leading end-to-end digital transformation engagement for insurance clients – digital strategy development, product roadmap creation, thought partnership with client CTOs and CDOs, application development (both web and mobile), legacy system integration etc. Build strategic partnerships with market research companies, CX consultants, resellers and distributers across the globe Awarded Customer Experience Platform of the year – 2018 by IQPC (International Quality and Productivity Centre), ‘APAC Redhat Innovation Award’ in Digital transformation category (2017).
Layth Weldali
Founder & Senior Partner Design Thinkers Academy, MENA
Layth Weldali
Founder & Senior Partner Design Thinkers Academy, MENA
Layth is founder and senior partner of Design Thinkers MENA. He is creative and imaginative strategic thinker who uses Design Thinking to focus on tangible business outcomes. He started his career as a senior management consultant at global companies in Jordan, UAE & USA. Layth holds a Ph.D. degree in Organizational Behaviour.
Layth has over 25 years of experience in management, technology consulting and organizational, development in the Middle East. He works for global clients e.g. Various Goverments within MENA, Etisalat,STC, Microsoft, Various Banks, Aaramis & MasterCard.
Rami Haffar
Principal - Head of XM technology New Metrics, UAE
Rami Haffar
Principal - Head of XM technology New Metrics, UAE
Rami Haffar is the head of the XM technology practice at New Metrics. He leads New Metrics efforts in building cutting-edge VOC and VOE programs and digital systems to transform clients' core businesses. He also leads the firm's work in digital and data-driven customer engagement. Rami specializes in leveraging digital, data, and advanced analytics to encourage revenue growth by integrating clients' existing IT landscapes and translating data strategies into realistic, actionable implementation plans. Rami has proven to be a catalyst of CX change across the region, leading the execution of complex customer and employee experience analytics programs leveraging leading XM platforms. Rami is a Certified Customer Experience Professional (CCXP) with an MBA from ESADE Business School.
Mohamed Khallaf
Regional Manager Sprinklr
Mohamed Khallaf
Regional Manager Sprinklr
Mohamed Khallaf is an AI and CX enthusiast. He's a published author who discovered his passion for Artificial Intelligence early on while pursuing his graduate degree in AI. He has been actively involved at regional, national, and international levels promoting digital transformation and the next generation of smart solutions. He has since been applying AI in several fields such as renewable energy, construction, digital transformation and has now been focusing on CX for the past couple of years. Setting his sights on CX, he leads Sprinklr's strategic accounts team in the region with a mission to enable every organization in the region to make their customers happier and to help them achieve their ambition and potential through the use of AI & Automation.
Hammad Khan
Managing Director, Middle East & Africa Designit - A Wipro Company
Maya Omeiri
Partner & Head of Advisory New Metrics, UAE
Maya Omeiri
Partner & Head of Advisory New Metrics, UAE
Maya Omeiri is a Partner & Head of Advisory at New Metrics. Maya's focus areas include product and portfolio management, customer-centric transformations, operational innovation and performance improvement, go-to-market strategy, ESG strategy and program development, post-merger integration, change management, and leadership development. Prior to New Metrics, Maya had over 16 years of experience in the banking sector, holding leadership positions in finance, product, customer management, sales, and strategy at JPMorgan Chase across New York, London, and Dubai. She brings an innovative and forward-thinking approach to advising organizations on their transformation journey. Maya is a passionate and action-driven leader dedicated to promoting Diversity & Inclusion and advocating for women. She founded 'Women Leading Transformation & Customer Experience" at New Metrics, a dynamic platform to inspire and empower women by fostering awareness of industry best practices and providing opportunities for meaningful engagement and professional growth.
Codin Caragea
Head of Customer Experience, Bank Muscat, Oman
Ledi Lapaj
Director of Customer Experience, Bank al Etihad, Jordan
Abdulaziz Felemban
Regional CX Leader, KSA
Abdulaziz Felemban
Regional CX Leader, KSA
Results-oriented, Guest and Customer experience expert. Adept at building customer experience to drive satisfaction. Highly effective at overcoming objections and matching customers with top options.
Maya Rao
Global leader - financial services, logistics and transportation
Maya Rao
Global leader - financial services, logistics and transportation
Maya has more than 20 years Experience in Fortune 50 and FTSE 100 companies. Maya has industry experience in supply chain, logistics and transportation as well as financial services. She has covered roles including strategy, marketing, operations, business development, and overall executive leadership. She has expertise in emerging markets, and is passionate about technology. Maya is now pivoting further into new technologies and service on boards of a 2 tech start ups, one in Fashion tech and one in fin tech, she is also starting several business ventures. Maya is keen on education and serves as an advisor on the MEA board for Duke University. Maya is passionate about driving a diverse and inclusive culture, in her career, she has redesigned products, physical locations for both customers and employees, to make these more accessible and to enable growth in less-served populations. Maya has a BSc. from Clemson University in South Carolina and her MBA (GEMBA 11) from Duke University North Carolina. Maya is married with 2 sons, and loves reading, cooking, physical activity and performance arts.
Anas Hemaid
Customer Experience Director, Lucidya
Anas Hemaid
Customer Experience Director, Lucidya
Anas Hemaid is a seasoned executive with over 12 years of experience in diverse industries, specializing in Semiconductor and Information and Communications Technology (ICT) on a global scale. As the Customer Success Director at Lucidya, Anas brings his engineering and business expertise to revolutionize the customer experience and lead a transformation in the MENA region
Praveen Nijhara
CEO, Hansa Research
Praveen Nijhara
CEO, Hansa Research
Praveen Nijhara is the Chief Executive Officer (CEO) of Hansa Research Group, the largest Indian consumer insights & market research organization headquartered in India. In this role, he has developed new lines of business for the company and expanded its global footprint by opening new offices in UAE, Singapore and Bangladesh. As a Market Research & Customer Experience (CX) expert, Praveen has provided strategic consulting to large organizations across sectors where he has helped clients across the globe build customer-centric strategies to maximize business outcomes. He is a globally recognized CX thought leader and keynote speaker and has been named Top 50 Most Impactful CX Consultants.
Johannes Kiekhöfer
Principal, Horvath
Johannes Kiekhöfer
Principal, Horvath
Johannes Kiekhöfer is the global Head of Customer Strategy at Horváth Management Consultancy and has more than 12 years of international consulting experience. During this time, Johannes has successfully realized numerous customer-centric business transformations from strategy development to operationalization in more than ten countries and four continents, including the GCC region. As a proven expert in topics such as customer insights, customer experience & customer value management, Johannes is a trusted advisor to the top management of large corporations as well as medium-sized companies across industries. In doing so, he has made it his mission to more closely link the management of customer value with the management of business performance, ultimately to increase the shareholder value of his clients.
Camilla Hegarty
SVP Business Development and Practice Lead Trust and Safety Teleperformance.
Camilla Hegarty
SVP Business Development and Practice Lead Trust and Safety Teleperformance.
As a highly experienced industry expert with over 24 years of expertise in service delivery, project management, and BPO program director roles for top-tier companies such as Accenture, AstraZeneca, Unilever, and Ireland Airport Authority, Camilla built a reputation as an authority in policy development, insights management, and AI automation within the T&S function. With more than a decade of experience in Trust & Safety across numerous global clients, Camilla has led large-scale global operations, implementing innovative and agile solutions and has played a critical role in leading clients to realize the significant returns of investing in Trust and Safety, including brand growth, customer engagement, and loyalty.
Ahmad Sidawi
Country Manager - KSA & Bahrain Genesys
Ahmad Sidawi
Country Manager - KSA & Bahrain Genesys
Ahmad is a certified customer experience professional, the 2nd in the region to get certified. He has been in the Experience industry since more than 12 years and now leads the Genesys Saudi And Bahrain Business, working across multiple industries (Public, Banking, Insurance, Airlines, Retail and more) and played a key role in transforming the customer and employee experiences in key enterprise across the region.
Ahmed Alrabiah
Regional Vice President, Sitecore
Ahmed Alrabiah
Regional Vice President, Sitecore
Ahmed Alrabiah is the Regional Vice President for Sitecore, covering Saudi Arabia, Kuwait and Bahrain. Ahmed has spent over 15 years in the Information Technology industry, 11 years previously being with SAP in the region. He holds an Advanced Master’s Degree in Information Technology majoring in Enterprise Systems and Business Process Management. This experience has allowed him to help organizations in developing a state-of-the-art customer experience for their end consumers.
Adib Kilzie
Head of Customer Experience, Cloud and Enterprise KPMG
Adib Kilzie
Head of Customer Experience, Cloud and Enterprise KPMG
Adib Kilzie holds around 20 years of experience in business analysis, consulting, system integration and team management in several sectors across North America, Europe and the GCC. Adib holds degrees from Seneca College and the University of Leicester in Business Administration. Before joining KPMG, he held positions of Vice President – Professional Services at SBM and Associate Partner at IBM GBS, while also having managed a private equity investment fund. At KPMG, he is responsible for customer experience, cloud transformation and enterprise solutions.
Dr. Mejdal Alqahtani
Professor, Data and AI Consultant King Saud University
Dr. Mejdal Alqahtani
Professor, Data and AI Consultant King Saud University
Assistant Professor at the Department of Industrial Engineering and Vice president of the innovation unit for Science, Technology, Engineering, and Mathematics (STEM) Unit at King Saud University. Member of the Board of Directors of the Saudi Data Society at KSA. Data and AI consultant in various entities in both private and governmental sectors Digital consultant at the Entrepreneurship Center of the Ministry of Communications and Information Technology (MCIT) and Thakaa Center of the Small and Medium Enterprises Authority (Monsha’at). Led several AI and Industry 4.0 solutions to enable digital transformation and Smart Solutions for high-priority sectors of Saudi Vision 2030, including cusmer exepercine smart cities, healthcare, education, business, environment, and manufacturing. Presented various research papers and talks at recognized local and international conferences.
Ayman A. Sulaiman
CX Business Development Consultant, Tamkeen Technologies
Ayman A. Sulaiman
CX Business Development Consultant, Tamkeen Technologies
Ayman is one of few leaders in GCC & KSA BPO & CX industry, has 20+ years of experience built in a famous Business schools as (Vodafone – ECCO Outsourcing (Majorel now) – Mobily – STC & Teleperformance).
Saad Al-Deen Hamam
Principal Horvath
Saad Al-Deen Hamam
Principal Horvath
As both the managing director of Horvath ME and the CX Competence Center Head in the region, Saad Hamam had the opportunity to deliver several CX mega transformation projects in the region with a focus on cascading a corporate image and values into a service experience. Most of the projects delivered by Saad and his team were mainly a translation of the vision 2030 targets for respective clients into implementable CX measures.
Heba Al Nabulsi
Director of Solution Ambassadors & Consultants, Emplifi
Heba Al Nabulsi
Director of Solution Ambassadors & Consultants, Emplifi
With over a decade of experience in integrated communications and social media, Heba is a seasoned expert in end-to-end project leadership, specializing in social media strategy and market intelligence for high-profile brands and agencies. What sets her apart is her passion for turning social media data into actionable strategies and success stories that drive real business impact.
Aswin Ravi
Director of Sales, MEA Zoho
Aswin Ravi
Director of Sales, MEA Zoho
Aswin is the Associate Director - Sales at Zoho, handling Saudi Arabia.
Timothy Abbott
Senior Executive Advisor, Tamkeen Technologies
Timothy Abbott
Senior Executive Advisor, Tamkeen Technologies
Timothy is a well-known figure in the Saudi Arabian and Global Digital Products community. Timothy has extensive experience building and launching B2B, B2C, C2G, and B2G Digital Products. He is a certified coach and trainer in various product management and development frameworks and is a regular speaker at regional and international product and business agility conferences.
As the current Senior Executive Advisor to the CEO of Tamkeen Technologies, Timothy has been focused on helping technology organizations develop customer centric products built by high performing teams. He has been actively working with organizations to adopt talent centric practices, team-based highly collaborative organizational designs, and cultures that create passion and desire for learning and achieving in employees. He is business driven and has worked in some of the world’s premiere organizations like NASA, HP, as a consultant at Microsoft, and VMLY&R to name a few. Since arriving in Saudi Arabia he has led the digital transformation of numerous government services with highly empowered teams, been a trusted advisor to some of the Kingdom’s most digitally progressive leaders, and worked at all levels of the organization to enable customer centricity and exceptional digital experiences.
Laila Alquraishi
Customer Care Director, SME bank
Laila Alquraishi
Customer Care Director, SME bank
Experienced Head Of Customer Service with a demonstrated history of working in the private sector, government sector and semi-government sector. Skilled in Negotiation, Business Planning, Operations Management, Analytical Skills, customer experience, strategic planning, business development and Coaching. Strong support professional with a Bachelor's degree focused in Bachelor of Administrative Science in Public Administration .
Abdallah Alemran
Digital & Experiences Expert | Board Member CX Saudi Association
Abdallah Alemran
Digital & Experiences Expert | Board Member CX Saudi Association
With over 12 years of experience working in the private and public sectors, Abdallah has built a reputation as an expert in his field. He has worked for large organizations such as SABIC and Mobily, where he built and managed digital solutions to help organizations reach their goals.
Abdallah's passion for innovation, customer experience and new technologies has been a driving force throughout his career; Abdallah holds an MBA from Prince Mohammed Bin Salman College of Business and Entrepreneurship (MBSC) and is certified in Agile PM® & Prosci®. Abdallah is an expert in service design & user experience, customer experience, and agile transformation.
Amer albaroudi
Solutions Sales Specialist, Alnafitha international for technology
Amer albaroudi
Solutions Sales Specialist, Alnafitha international for technology
As a customer experience expert, my passion is to create exceptional experiences for customers that exceed their expectations and leave a lasting impression. I have extensive experience in managing customer relationships and developing customer-centric strategies that drive business growth. I have a keen eye for detail and constantly strive to improve customer experience through data analysis, innovation, and continuous learning. My strong communication and leadership skills allow me to inspire teams and motivate them towards a common goal of creating a remarkable experience for customers.
