CX Partner - SAP

SAP software solutions is at the center of today’s technology revolution. The market leader in enterprise application software, SAP helps organizations fight the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition.

Gold Sponsor - GCC Gold

Contact Center Company (CCC) is a leading customer experience management company, headquartered in Riyadh, Saudi Arabia. We are currently present in two strategic locations across KSA, with a stronghold of 4000+ employees of both genders and are backed by a strong financial stability and a high Saudization rate.


Gold Sponsor - Verint

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action.

Networking Sponsor - Silah

Headquartered in the Kingdom of Bahrain, Silah Gulf is a leading, multi award-winning Customer Experience solutions provider. Launched in 2009, as a joint venture in the Middle East by Bahrain’s Government and UK-based Merchants (Dimension Data), Silah has operations in Bahrain, Kuwait and Saudi Arabia.

Networking Sponsor - Kinetic Consulting

Kinetic Consulting Services is a boutique Dubai based business growth consulting company providing private and public sector clients with the full suite of consulting services to accelerate growth, build brand value, and achieve market differentiation. We specialise in creating and implementing practical strategies that can offer organisations the highest impact on their business.

Event Partner - CX Brand

CXBrand is a specialised customer experience consultation firm that helps organisations to enhance their customers’ experience and enable them to delight their customers. Supported by their experienced team from all over the globe and by their unique methodology called CASPR, proprietary, CXBrand drives customer journey to delightfulness.

Event Partner - Customer Institute

The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.