Our partners

E3 CX CONFERENCE 2022 SUPPORTERS & PARTNERS

Partners

Official Supporter

General Organization for Social Insurance

The General Organization for Social Insurance (GOSI) was established to implement the Social Insurance Law- issued in 1969 and assure achieving the compulsory insurance coverage for workers in the public and private sectors.

The Social Insurance Scheme provides workers and their families with a decent life after leaving work due to retirement, disability or death; medical care for employees afflicted with occupational injuries or diseases; and compensation in the event of occupational disability or death. 

  • Vision: To excel in serving our customers efficiently and effectively, and to continue in improving social insurance benefits.
  • Mission: To provide leading social insurance services for the contributors and their families. 

Foundation partner

Teleperformance

Teleperformance is the global leader in BPO and CX transformation solutions with 420,000 employees, serving 170 countries with presence in 88 countries, providing services in 265+ languages and dialects.

Present in KSA since 2010, Teleperformance KSA offers integrated omnichannel CX Management services, extending the footprint and best practices of serving over 100+ brands in the Telecom, Travel, and Tourism, Retail, Technology, Automotive, Financial Services, and Government sectors in the Middle East region.
With agile business solutions and a diverse delivery model, TP offers 24×7 Customer Support Services with multilingual capabilities, scalable infrastructure, and cutting-edge transformation solutions fully customized to our partner’s business needs.

Teleperformance KSA employs more than 400+ people between its centers and client premises, serving some of the leading Saudi, Regional & Global brands, with 85% of Saudi nationals and 40% of women employees.

Unified CX partner

SPRINKLR

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Platinum Sponsor

ORACLE

Make every customer interaction matter by connecting all your business data across advertising, marketing, sales, commerce, and service. Oracle Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Platinum Sponsor

Globitel

Globitel, a leading provider of telecom and contact center solutions, provides ingenious Customer Experience suite of solutions that includes:

  • SpeechLog, which manages the quality of interactions in the contact center and retail shops, integrating AI-powered speech and video analytics technologies.
  • Globitel Connect, a two-way video communication tool for remote customer service, perfectly suited for an evolving world of service.
  • Workforce Optimization Suite that handles forecasting, scheduling, monitoring and incentive management based on performance, which enables agents and equips managers to achieve outstanding customer service.

Gold partner

Qualtrics

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.

Gold partner

Verint

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100 companies and government agencies worldwide, use Verint Actionable Intelligence solutions to power their customer engagement and cyber intelligence operations.

Gold partner

Silah

Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia. They are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Silah’s operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. They are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC, Silah operates with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.

Gold Partner

Delight

Delight is your destination for CX Technology, CX Process and CX People. Finding the right CX tools is not easy, we help you to get the most relevant CX tools for your business needs with the most affordable budget, backed with our local CX services for a long run partnership and growth

We dont stop there, we can also help you to build your CX strategy, CX road map with access to top CX talents in the market. Contact us today for a free consultation and trials.

Gold Partner

Unifonic

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication ROI. Unifonic solutions help clients reach customers on their favorite channel to ensure that every interaction makes a positive impact.

With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by local corporate presence in four countries and a dedicated team of 200 professionals serving clients 24/7.

Rewards Partner

YouGotaGift

YouGotaGift is the largest eGift Cards aggregator in the Middle East with a catalogue of over 500+ brands. Our solution, ‘Rewards’ by YouGotaGift enables companies to sign up and order eGift Cards online for all their customer rewarding requirements. 

As a digital rewards company, we deliver an end to end solution that combines the biggest choice of brands with instant delivery and redemption (online and offline), serving over 2000 corporates across government, manufacturing, construction, oil & gas, shipping, education, insurance and logistics sectors. We have multiple payment options via bank transfer and credit cards. Our solutions have customisation options to meet the needs of any customer rewards program.

Silver Partner

EMPLIFI

At Emplifi, we believe all companies should be able to show genuine empathy toward their customers and gain the insights needed to meet fast-changing expectations. Our mission is to close the customer experience gap by bringing together social media, marketing, and care teams to optimize digital interactions. We have an outstanding team of customer-obsessed employees around the world and an enviable portfolio of the world’s most recognizable brands that rely on Emplifi to provide their customers with outstanding experiences at every touchpoint.

Silver Partner

Survey2Connect

Survey2Connect is a customer experience management platform that turns feedback and surveys into actionable insights. S2C helps in integrating mobile, social, and web solutions across the entire customer lifecycle to give the competitive advantage of real-time action. Our SaaS solution combines survey creation, embedded surveys, real-time scoring and integrated analytics, for insightful customer data that drives action. With an enhanced design and powerful survey capabilities, it captures meaningful insights from the customer’s perspective.

Survey2Connect offers an integrated approach, to transform the way businesses interact with their customers and partners. With deep insight, our solution helps our users in building valuable relationships with a 360° view of their customers and how they experience their brand.

Silver Partner

Invu

INVU offers innovative market research solutions to measure services and products provided to consumers. This comes in compliance in both time and methodology with Vision 2030 targets and performance measuring. INVU measures consumer satisfaction through innovative applications such as Mystery Shopping, questionnaires & surveys, and focus groups to enable enterprises to  achieve their strategic objectives in the Saudi market and increase their revenue model.

Media partner

International Business Magazine

International Business Magazine is a UAE-based company with a subscriber base of more than 50,000 that includes investors, C-suite employees, key stakeholders, policymakers and government bureaucrats. We get 4.2 million views annually on our website and an average of 350k unique visitors every month. We deliver the latest news from the financial world and keenly promote innovative solutions in the industry.

Media partner

CRMXchange

CrmXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars.

Register free with CrmXchange to receive a wealth of online resources including: Live Webcasts, White Paper and Featured Column Library, Contact Center and CRM News, Vendor Directory,  Calendar of Events from Around the World, Virtual Conferences in Workforce Management, QualityAssurance, Speech Analytics and Multi-Channel Strategies. CrmXchange is a premier website dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. 

Media partner

E-commerce Nation

E-Commerce Nation is a B2B Web Media specialized about online shopping. The team of E-Commerce Explorers provide free resources such as market studies, business cases, whitepapers, webinars or infographics.

Event Partner

CX Club

  

 

 

Event partner

Customer Institute

The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.

Event partner

CX Brand

CXBrand is a specialised customer experience consultation firm that helps organisations to enhance their customers’ experience and enable them to delight their customers. Supported by their experienced team from all over the globe and by their unique methodology called CASPR, proprietary, CXBrand drives customer journey to delightfulness.