Our partners



Official Supporter

General Organization for Social Insurance

The General Organization for Social Insurance (GOSI) was established to implement the Social Insurance Law- issued in 1969 and assure achieving the compulsory insurance coverage for workers in the public and private sectors.

The Social Insurance Scheme provides workers and their families with a decent life after leaving work due to retirement, disability or death; medical care for employees afflicted with occupational injuries or diseases; and compensation in the event of occupational disability or death. 

  • Vision: To excel in serving our customers efficiently and effectively, and to continue in improving social insurance benefits.
  • Mission: To provide leading social insurance services for the contributors and their families. 



Teleperformance is the global leader in BPO and CX transformation solutions with 420,000 employees, serving 170 countries with presence in 88 countries, providing services in 265+ languages and dialects.

Present in KSA since 2010, Teleperformance KSA offers integrated omnichannel CX Management services, extending the footprint and best practices of serving over 100+ brands in the Telecom, Travel, and Tourism, Retail, Technology, Automotive, Financial Services, and Government sectors in the Middle East region. With agile business solutions and a diverse delivery model, TP offers 24×7 Customer Support Services with multilingual capabilities, scalable infrastructure, and cutting-edge transformation solutions fully customized to our partner’s business needs.

Teleperformance KSA employs more than 400+ people between its centers and client premises, serving some of the leading Saudi, Regional & Global brands, with 85% of Saudi nationals and 40% of women employees.

Game-changing CX Partner


Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, our CXM platform is designed to give brands the power to deliver game-changing customer experiences, anywhere in the region. Our suite of products allows brands to collect, analyze and visualize customer data from billions of online interactions, across every channel imaginable. With our exclusive insights, brands can get much closer to customers, seamlessly winning satisfaction, loyalty and advocacy.

Platinum Partner


Qualtrics is the leader and creator of the Experience Management (XM) category. Our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

16,750+ organisations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics XM Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics, organisations can manage the four core experiences—customer, employee, product, and brand experience. Organisations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees www.qualtrics.com

Platinum Partner

Genesys | 4 dimensions

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Fourth Dimension Systems FDS is a leading provider and integrators of digital transformation solutions, IT service management (ITSM), cybersecurity, and customer experience centers. With a robust presence in the region, we bring cutting-edge technology solutions to a diverse range of customers across the Middle East. Our team of highly skilled professionals has a proven track record of delivering innovative and effective solutions that help organizations achieve their goals and stay ahead of the competition. We are committed to providing our customers with exceptional customer service and support, ensuring that they have the tools they need to succeed in today’s fast-paced digital landscape. FDS ally with its customers to help them in achieving their short, mid and long business goals.

Platinum Partner


Founded in 2005, QuestionPro is a full-circle research and experience management solution that transforms data into insights. Through different product lines and features—business leaders, marketers, and researchers are empowered to gain the feedback required to make informed decisions quickly. Fortune 100 companies rely on us to help unlock insights about customers, employees, and the marketplace. With offices in the US, Mexico, Germany, the United Arab Emirates, the U.K., Canada, and India, we offer customers 24/7 access to highly trained support specialists and engineers.

With over 4 million users worldwide, QuestionPro is a global Customer Experience Management technology provider that empowers data collection and transformation into powerful insights—servicing the region’s significant clients in the public and private sectors. QuestionPro enables dynamic and personalized connections with people by utilizing artificial intelligence and natural language processing to deliver predictive insights. Forrester, Gartner, Quadrant Spark Matrix, G2 Crowd, and others recognize QuestionPro’s platform as an industry leader in Experience Management and Research technology.

With a powerful omnichannel feedback management mechanism, QuestionPro enables enterprises to listen to their customers, close the feedback loop, and convert unhappy customers into happy customers. QuestionPro feedback management is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With QuestionPro, organizations can be at every meaningful touchpoint for every experience and predict which changes resonate most with stakeholders.

Platinum Partner

New Metrics | Medallia

New Metrics is a specialized Experience Management (XM) consultancy dedicated to delivering human-centric transformations, XM technology implementations, and employee enablement with sustainable impact and return-on-investment across the public and private sectors.

New Metrics is the exclusive partner to Medallia in Saudi Arabia, the No. 1 enterprise experience platform with data servers hosted in Saudi Arabia. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. These insights can be captured in real-time, across any organization, so that the voice of the customer, citizen, patient, or employee can be embedded in daily decisions made by everyone, from the frontline to the C-suite.

Platinum Partner


Emplifi is the leading unified customer engagement platform that brings marketing, commerce, and care together to help businesses close the customer experience gap. More than 8,400 brands, including Delta Air Lines, Ford Motor Company, and McDonald’s, rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. For more information, www.emplifi.io.

Platinum Partner


Survey2Connect is a customer experience management platform that turns feedback and surveys into actionable insights. S2C helps in integrating mobile, social, and web solutions across the entire customer lifecycle to give the competitive advantage of real-time action. Our SaaS solution combines survey creation, embedded surveys, real-time scoring and integrated analytics, for insightful customer data that drives action. With an enhanced design and powerful survey capabilities, it captures meaningful insights from the customer’s perspective.

Survey2Connect offers an integrated approach, to transform the way businesses interact with their customers and partners. With deep insight, our solution helps our users in building valuable relationships with a 360° view of their customers and how they experience their brand.


New Metrics

New Metrics is a specialized experience management consultancy dedicated to human-centered transformations, XM technology implementation, and employee enablement to ensure sustainable growth for organizations.

New Metrics brings an in-depth understanding of XM practices and extensive experience in leading complex engagements across the public and private sectors to transform and elevate their stakeholders’ experiences, including customer experience, employee experience, and brand experience.

The New Metrics Academy provides teams with “next practice” skills through accelerated learning to tackle current and future business challenges through experimentation and application.

New Metrics is Medallia’s exclusive advisory and implementation partner in the KSA with data hosting in the Kingdom.



Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware.

The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes.

Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Unified CX partner


Sprinklr is the unified platform for all customer-facing functions. We call it Unified Customer Experience Management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100

Knowledge Partner


KPMG Professional Services is a member firm of the global network of KPMG International, globally employing 265,000 people in member firms in 144 countries. KPMG operates through its firms in Saudi Arabia, Jordan, Lebanon, and Iraq under one organization, with 3000 professionals across the various offices. KPMG is a leading provider of Audit, Tax and Advisory services and trusted advisor to a range of organizations in the public and private domain.

KPMG’s professionals can help you build a modern, intelligent and resilient business that delivers better results for people and the planet. We lead with a commitment to quality and consistency across our global network; bringing a passion for client success and a purpose to serve and improve the communities in which we operate. In a world where rapid change and unprecedented disruption are the new norms, we inspire confidence and empower change in all we do.

DXP Partner


Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at sitecore.com.

Consultant Partner


Delight is your destination for CX Technology, CX Process and CX People. Finding the right CX tools is not easy, we help you to get the most relevant CX tools for your business needs with the most affordable budget, backed with our local CX services for a long run partnership and growth.

We don’t stop there, we can also help you to build your CX strategy, CX road map with access to top CX talents in the market. Contact us today for a free consultation and trials.

Platinum Sponsor


Make every customer interaction matter by connecting all your business data across advertising, marketing, sales, commerce, and service. Oracle Advertising and Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.

Platinum Sponsor


Globitel, a leading provider of telecom and contact center solutions, provides ingenious Customer Experience suite of solutions that includes:

  • SpeechLog, which manages the quality of interactions in the contact center and retail shops, integrating AI-powered speech and video analytics technologies.
  • Globitel Connect, a two-way video communication tool for remote customer service, perfectly suited for an evolving world of service.
  • Workforce Optimization Suite that handles forecasting, scheduling, monitoring and incentive management based on performance, which enables agents and equips managers to achieve outstanding customer service.

Gold partner


Verint Systems Inc. is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100 companies and government agencies worldwide, use Verint Actionable Intelligence solutions to power their customer engagement and cyber intelligence operations.

Gold partner


We are a leading regional Business Process Outsourcing specialized in providing Customer Experience (CX) solutions, headquartered in Bahrain, operating in KSA and Kuwait since 2009. We have a workforce of 900+ and completed over 45 operational projects successfully through 13 years of experience in the GCC. Delivering end-to-end customer experience solutions for our clients in different sectors. We are experts in driving innovation and take a consultative, yet pragmatic approach with real-world operational experience. We offer a full spectrum of services, as advising companies, providing specialist training and certification, deploying high-tech solutions, and managing the process of the entire operations.

Gold partner


With 50+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back-office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific technology companies. Zoho is privately held and profitable with more than 10,000 employees. Zoho is headquartered in Chennai, India. Additional offices are in the United States, Japan, China, Canada, Singapore, Mexico, Australia, the Netherlands, Brazil, Saudi Arabia and the United Arab Emirates. For more information, please visit www.zoho.com/

Gold partner

Freshworks / Alnafitha IT


Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Alnafitha IT

Alnafitha IT is a leading independent provider of IT services and solutions which aim to simplify the digital transformation and contribute to the Saudi Vision 2030. With over 30 years of experience in KSA, Alnafitha IT has helped many businesses align technology solutions with strategic goals.
Designing IT solutions that fit the unique requirements of businesses, with a complete breadth of distributed IT solutions, Alnafitha IT blends strategic designs with proven IT technologies.

Alnafitha IT is committed to providing its clients with the latest and most innovative IT solutions. Any business can benefit from our expertise and experience in cloud computing and modern workspace, cybersecurity, data management, IT management, business applications, and enterprise consultation.

Gold partner


RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various verticals. RAYA CX has been the most preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001.

Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Gold partner


Horváth is an international consulting company with 1,200+ consultants and with a strong footprint in the Middle East supporting public and private companies. Horváth is currently represented in important economic regions through its 8 partner firms across 23 countries and over 50 offices. Empowering their clients worldwide in transforming their organizations to become unbeatable in a changing world, Horváth creates sustainable benefits for their clients through outstanding concepts and excellent delivery.

Gold partner


SANDSIV, a leading customer experience management (CXM) company, has been actively helping businesses enhance their customer experience since 2010. With its newly launched regional headquarters in Riyadh, KSA, the company continues to expand its global reach.

SANDSIV’s purpose-built solution, developed by CXM practitioners, enables real-time management of end-to-end customer experiences with the help of advanced analytics, including machine learning and AI.

SANDSIV has successfully delivered its superior 360-degree CX service in more than 35 countries across five continents, and it continues to partner with specialized CX consulting companies worldwide to offer a comprehensive CX solution that covers all activities, including local customer success.

At SANDSIV, they pride themselves on bringing together cultural knowledge with a robust CX solution, making them a one-stop-shop for all CX initiatives. Their customized solutions are tailored to each client's specific needs, driving business growth and success. With innovative technology and strategic partnerships, SANDSIV is at the forefront of the CXM industry, helping companies worldwide enhance their customer experience.

Technical Partner


ZIWO is a Cloud Contact Center Solution (CCaaS) providing straightforward cloud telephony services through our unmatched software that helps businesses save time and money while increasing their customer experience performance.

We assist companies in talking to their clients with crystal clear voice quality over the phone, as well as via WhatsApp, SMS, and more.

We’re continuously enhancing the ZIWO experience by offering readymade plugins that integrate with 15+ of the most used CRMs globally.

Connecting 150+ countries, including GCC and MENA, with local phone numbers for each region, so businesses can instantly expand their reach in new markets and geographies.

Silver partner


CXksa is a Saudi Customer Experience firm focused on developing and achieving results;

CXksa offers elevation and tailored experience throughout the project’s lifecycle. Established to provide exceptional services through a wide variety of experts, CXksa follows world-class standards and offers advanced competencies in digital transformation, market testing, product development and scaling.

Devoted to accelerating organisations with innovation and bold decisions, CXksa offers diverse skill sets in management consultancy and tech. Solutions.

Silver partner


Taqniyat was founded in 2009 in Riyadh, Saudi Arabia with special focus on ICT, connectivity enablement, mobile monetization, and carrier billing solutions. Taqniyat was one of the pioneers of this trend and led the way to provide these services and solutions, offering flexibility and creativity in building solutions to match the growing demand in the market. Taqniyat provides complete digital transformation services, ICT solutions, mobile carrier solutions and content monetization. We are official reseller for multiple Security and CX vendors and a one stop shop for mobile digital services. Our Vendor Partners: Promon, Uniphore, CX Orchestra, Ujet.

Silver partner


Kanari creates competitive advantage and propels organizations forward by helping their customers and employees feel happier and heard, listened to and loved. We enable this by transforming data into actionable insights to create the most meaningful impact. Kanari’s powerful suite of measurement, reporting and analytics tools allow you measure customer experience in real-time to better understand customer and employee behaviour, uncovering valuable insights and closing the loop with customers to drive measurable improvements to your business.

Silver partner

Hansa Research

Hansa Research (an affiliate of Hansa Marketing Services LLC, incorporated in Dubai – UAE) is a leading market research company that offers customized solutions to various industries. Founded in India in 1983, Hansa Research is the largest Indian consumer insights company conducting market research for nearly 40 years. Hansa Research is the first Indian insights and consulting company to acquire a US-based firm, GCR (formerly called Gartner Custom Research). Having done some path-breaking work, which has become industry standards in India i.e. Indian Readership Survey, Household Potential Index, and Indian Outdoor Survey, we have won numerous industry awards for cutting-edge and actionable consumer and market research. We serve clients across the world through our offices in India, UAE, USA, Singapore, and Bangladesh.

With our expertise and knowledge, we provide actionable insights to our clients across product cycles and assist them in making better strategic decisions. Our key offerings are consumer insights, brand strategy, business-to-business research, analytics, data acquisition, and syndicated studies.

Gold Partner


Delight is your destination for CX Technology, CX Process and CX People. Finding the right CX tools is not easy, we help you to get the most relevant CX tools for your business needs with the most affordable budget, backed with our local CX services for a long run partnership and growth

We dont stop there, we can also help you to build your CX strategy, CX road map with access to top CX talents in the market. Contact us today for a free consultation and trials.

Gold Partner


Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication ROI. Unifonic solutions help clients reach customers on their favorite channel to ensure that every interaction makes a positive impact.

With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by local corporate presence in four countries and a dedicated team of 200 professionals serving clients 24/7.

Rewards Partner


YouGotaGift is the largest eGift Cards aggregator in the Middle East with a catalogue of over 500+ brands. Our solution, ‘Rewards’ by YouGotaGift enables companies to sign up and order eGift Cards online for all their customer rewarding requirements. 

As a digital rewards company, we deliver an end to end solution that combines the biggest choice of brands with instant delivery and redemption (online and offline), serving over 2000 corporates across government, manufacturing, construction, oil & gas, shipping, education, insurance and logistics sectors. We have multiple payment options via bank transfer and credit cards. Our solutions have customisation options to meet the needs of any customer rewards program.

Silver Partner


At Emplifi, we believe all companies should be able to show genuine empathy toward their customers and gain the insights needed to meet fast-changing expectations. Our mission is to close the customer experience gap by bringing together social media, marketing, and care teams to optimize digital interactions. We have an outstanding team of customer-obsessed employees around the world and an enviable portfolio of the world’s most recognizable brands that rely on Emplifi to provide their customers with outstanding experiences at every touchpoint.

Silver Partner


INVU offers innovative market research solutions to measure services and products provided to consumers. This comes in compliance in both time and methodology with Vision 2030 targets and performance measuring. INVU measures consumer satisfaction through innovative applications such as Mystery Shopping, questionnaires & surveys, and focus groups to enable enterprises to  achieve their strategic objectives in the Saudi market and increase their revenue model.

Media partner

International Business Magazine

International Business Magazine is a UAE-based company with a subscriber base of more than 50,000 that includes investors, C-suite employees, key stakeholders, policymakers and government bureaucrats. We get 4.2 million views annually on our website and an average of 350k unique visitors every month. We deliver the latest news from the financial world and keenly promote innovative solutions in the industry.

Event partner

CX Brand

CXBrand is a specialised customer experience consultation firm that helps organisations to enhance their customers’ experience and enable them to delight their customers. Supported by their experienced team from all over the globe and by their unique methodology called CASPR, proprietary, CXBrand drives customer journey to delightfulness.

Media partner


CrmXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CrmXchange to receive a wealth of online resources including: • Live Webcasts • White Paper and Featured Column Library • Contact Center and CRM News • Vendor Directory • Calendar of Events from Around the World • Virtual Conferences in Workforce Management, Quality Assurance, Speech Analytics and Multi-Channel Strategies

CrmXchange is a premier website dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://www.crmxchange.com

Media partner


CustomerService.ae is the gateway to customer service in the GCC region. Our vision is to help businesses better understand changing customer service trends and train their employees for the future workplace. We publish best practices, in-depth interviews with thought leaders and innovators on customer service experience and upcoming events in the region. We also offer onsite and virtual Experiential Training Workshops designed to enhance customer service, improve employee performance, productivity and business growth. Over the years, we have helped several companies train their teams on essential soft skills with our fun and engaging game-based learning methodology.

Media partner

E-commerce Nation

E-Commerce Nation is a B2B Web Media specialized about online shopping. The team of E-Commerce Explorers provide free resources such as market studies, business cases, whitepapers, webinars or infographics.

Event Partner

CX Club




Event partner

Customer Institute

The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.