Feb 30 - Mar 1, 2020 Nicosia, Cyprus
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How you transform your business technology, consumer, habits industry dynamic
How you transform your business technology, consumer, habits industry dynamic
How you transform your business technology, consumer, habits industry dynamic
Thought leadership
Conference Chairman: Dr. Fahad Al Twaijry -Director, Ejtemaat Events, KSA
SPEAKER:
Abdullah M. Albahouth, General Manager of Insurance Excellence, General Organization for Social Insurance, KSA
The fast adoption of innovative technology combined with empathy and a focus on delivering incredible results has set a high bar in the minds of today’s consumers. Take examples such as Apple, AirBnB, Uber - these services have led to consumers having higher expectations in terms of benchmarking quality service. Simply having great technology or an excellent user interface isn't enough to make your company stand out from the others. Empowering your staff with the tools they need is also just as important!
In this keynote, learn how a leading government organisation went through transforming their culture by building emotional connection through deploying a people-centred culture.
SPEAKER:
Razan Al Mazroo, Innovation & Service Design Director, Digital Government Authority, KSA
SPEAKER:
Mohammad Mortada - CX Data Solutions Lead, Oracle
- The 3 building blocks of a CX transformation
- Putting CX at the center of your digital transformation
- leading by example
- prioritizing the CX enablers
SPEAKER:
Mohsen Malaki - Managing Director, Synergy Consulting Group
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