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About Us

The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

Contact Info

Making customer centricity your game changer

22 - 24 March 2022

CX Thought leaders & speakers

Abdullah M. Albahouth
Abdulaziz Alshamsan
Dr. Ghada Ahmed Al-Drees
Mohammed Aljedae
Razan Mohammed AlMazroo
Feras J. Ahmed
Naseem Almulla
Badar Khan
Dr. Sobhi Sulieman Agha
Alya Sairafi
Dr. Duaa Abaoud
Ehsan Bin-Abdullah
William O’Neill
Mohamed Ibrahim
Codin Caragea
Ranya Yahya
Mohammad Mortada
Waseem Yafi
Dr Shadi AlSwairki
Mohamed Taibah
Raquel Perez Nolla
Olga Potaptseva
Nisreen Al Shami
Charles Bennett
Sanjeev Aggarwal
Dr. Essam A. Al-Ammar
Dr. Hassan Somili
Stefan Osthaus
Turki AlSakran

SEE YOU LIVE AND IN-PERSON IN RIYADH

Following a successful virtual inaugural edition in 2020, the upcoming E3 customer experience conference moves to KSA by popular demand. Set to showcase both regional and international CX success stories, the Middle Eastern CX community will connect with international practitioners to drive thought leadership, gain certification and discuss innovative strategies.

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CX DELEGATES
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RENOWNED SPEAKERS
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NEW SESSIONS
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CERTIFICATIONS

Missed the 2020 edition?

Re-visit last year's inaugural conference as you plan and prepare.

Preliminary programme

The full conference agenda is underway – stay tuned for updates

Registration

08:00 - 09:00

Welcome Note By The Chairperson

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9:00 – 9 :05

Introduction to the theme of the event

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9:05 – 9:15

Opening Keynote : Inspiration Talk

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9:15 – 9:30

Theme: CUSTOMER CENTRICITY FRAMEWORKS & VISION

KEYNOTE : The Experience Economy and what 2030 might look like?

Who will be the winners and losers? How can GCC organisations plan for a world that cannot be predicted?

9:30 – 9:45

PANEL DISCUSSION

CX is considered as a Cost Centre or a continuous improvement initiative. What are some of the biggest challenges faced by most organisations when balancing between business and customer needs

9:45 – 10:30

Theme: Customer Culture & Employee Experience

KEYNOTE PRESENTATION

Building a customer culture (framework) that your customers will notice and love

10:30 – 10:45

PANEL DISCUSSION

The Psychology of customer experience is an overlooked component. How can we harness ideas that can impact employee engagement & motivation immediately?

10:45 – 11:30

NETWORKING COFFEE BREAK

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11:30 – 12:00

CUSTOMER EXPERIENCE EXCELLENCE ROADSHOW

5 Showcase Selection For Top Performers

12:00 – 12:40

Theme: CUSTOMER INSIGHT & DATA DRIVEN CX

KEYNOTE

Moving from Insight to action is a challenge for a lot of companies in the GCC. How do ensure we create an environment of sustained continuos improvement without other initiatives getting in the way?

12:40 – 12:55

PANEL DISCUSSION

Understanding how data-driven insight can be supercharged with new human centric techniques to identify wants and needs we are not yet aware of

12:55 – 13:40

Welcome Note By The Chairperson

9:00 – 9:10

Opening Keynote : Inspiration Talk

9:10 – 9:25

Theme: DESIGN THINKING & INNOVATION

KEYNOTE

Designing futures: Skills in creativity, imagination & Innovation that they won't teach you in traditional CX

9:25 – 9:40

PANEL DISCUSSION

The most interesting innovation ideas that have arisen in 2022 and how we can apply to our business

9:40 – 10:25

Theme: ADVANCES IN CX TECHNOLOGY

KEYNOTE PRESENTATION

The Metaverse - Mytha and Realities. What can we really expect and will this change the face of

10:25 – 10:40

PANEL DISCUSSION

What will Artificial Intelligence really give CX in the next 2 years? Will we really be talking to a futuristic, conscious creature that can help us or is this no more than an intelligent calculator which is only really there to bring costs down?

10:40 – 11:25

NETWORKING COFFEE BREAK

11:25 – 11:55

CEO PANEL

11:55 – 12:45

NETWORKING LUNCH & PRAYERS

12:45- 13:45

WORKSHOPS

CX IN THE BOARDROOM
Preparing to build a customer centric company. Key considerations, approach & framework

WINNING HEARTS & MINDS
How to inspire your people to go the extra mile when serving customers and colleagues

DESIGNING A CUSTOMER CENTRIC COMPANY
Hands-on workshop: Customer Centric Innovation Toolkit - Learn how to innovate in 2 hours!

13:45 -15:15

CLOSING KEYNOTE

15:15 – 15:25

NETWORKING COFFEE BREAK

15:25 – 16:00

Showcase your CX solutions

Customer-centric solutions are integral to the development of an ultimately improved marketplace. Enjoy like-minded conversations and networking with an engaging audience of CX professionals under one roof, and ensure your efforts are recognized. A selection of sponsorship and branding opportunities are available to highlight your brand.

Hear directly from the E3 community

This workshop comes highly recommended from me! Two days of excellent course content by 4 very knowledgeable speakers Ruth Evans MBE, Louise Blunt, Charles Bennett, Hassan Mohammad, CCXP, RTP”
Sharon Boyd
Chief Customer Experience Officer at MKL Innovation
“I am humbled to have completed Customer Service Strategist Certification & now officially a CXSA Certified CX Practitioner. I sincerely extend my sincere thanks to my award leader Ms. Raquel Perez Nolla & of course the founder of this elite consortium Mr. Charles Bennett & Knowledge & Innovation officer Mr. Hassan Mohammad.”
Anish Ramakrishna Kurup
Manager - Marketing & Partnerships (Global Business Development Department) at UAE Exchange
“Very unique two days workshop enriched with Knowledge, Exercise, and Assessments for the best international practices and tools to manage a Great Patient Experience.”
Dr. Shadi AlSwairki
Head of Hospital Service at Bupa Arabia
“Taking E3’s 2022 edition to Riyadh prepares the Middle Eastern customer experience community to greater heights following the successful virtual conference last year. We’re excited to make some major event announcements of speakers and programme very soon, stay tuned.”
Charles Bennett
President & Founding Board Member at CXSA Middle East, UK

Save 25% on registration

(until 24 Feb 2022)

$ 899

Save 25% on early registration
CX workshops & conference
Certificate of participation
CX certifications of choice
15+ hours of speaker insights
Interactive Q&A with experts
Exhibition access

(until 24 March 2022)

$ 1199

1 day of CX workshops
2 days of educational conference
Certificate of participation
CX certifications of choice
15+ hours of speaker insights
Interactive Q&A with experts
Exhibition access

Partners and sponsors

Have the right solutions for tomorrow's CX demands? Position your brand where the audience is listening.

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About venue

Location:

Riyadh, Saudi Arabia

Date:

22 - 24 March 2022

Time:

08:00 - 16:00