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About Us

The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

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2023 Speakers

H.E. Yasser Faleh AlShammari

H.E. Yasser Faleh AlShammari

Vice Governor of Business and Digital Transformation@@Digital Government Authority, KSA

Waleed Amroud

Waleed Amroud

Director General, Contact Centers General Directorate@@Ministry of Health, Saudi Arabia

Hatim Bawazir

Hatim Bawazir

Head Visitor Experience, Events and Festival, @@Ministry of Culture, KSA

Dr. Mohammed Faisal AlShaibi

Dr. Mohammed Faisal AlShaibi

Chief Executive Officer@@Tamkeen Technologies

Razan Al Mazroo

Razan Al Mazroo

Innovation and Experience Design Director, @@Digital Government Authority, KSA

Abdulaziz Alosime

Abdulaziz Alosime

General Director of Customer Experience@@Riyadh Municipality,KSA

Sari Alomaim

Sari Alomaim

GM, Customer Experience, @@Ministry Of Municipal and Rural Affairs, Riyadh, KSA

Kenneth Kozielski

Kenneth Kozielski

Customer Experience Executive Advisor, @@Fidelum Health, USA

Muhammad Wayel AlShareef

Muhammad Wayel AlShareef

Executive Director - Visitor Experience@@Royal Commission for Makkah City and the Holy Sites

Tariq Javed

Tariq Javed

CEO@@Petromin, KSA

Dr. Khalid Alharbi

Dr. Khalid Alharbi

GM, Innovation & Customer Experience, @@National Center for Non-Profit Sector, KSA

Abdulaziz Alshamsan

Abdulaziz Alshamsan

CEO@@CXKSA

Bobby Rajendran

Bobby Rajendran

CEO@@Tamimi Markets Co. Ltd, KSA

William O Neill

William O Neill

General Manager-Middle East@@Qualtrics

Hazem ElZayat

Hazem ElZayat

Chief Experience Officer,MENA@@Memac Ogilvy

Shweta Srivastava

Shweta Srivastava

Chief Customer Experience Officer@@Tata CLiQ

Eng. Abdullah Al Ghamdi

Eng. Abdullah Al Ghamdi

Founder & Chairman of the Board@@Saudi CX Association

Sam Hanna

Sam Hanna

CRO@@RAYA CX, USA

Turki Alsarkan

Turki Alsarkan

CEO@@Delight KSA

Feras Ahmed

Feras Ahmed

CEO@@Silah Gulf

Robert Dawin Pinna

Robert Dawin Pinna

Associate Vice President, Head of Interaction and User Research@@Emirates NBD, UAE

Abdullah Asiri

Abdullah Asiri

Founder & CEO@@Lucidya

Sindhu Sreenath

Sindhu Sreenath

Managing Director, @@QuestionPro, EMEA

Hatem Alzahrani

Hatem Alzahrani

Head of User Experience Group@@Saudi Aramco

Guil Rodrigues

Guil Rodrigues

Head of Digital Experiences and Platforms@@Public Investment Funds, KSA

Tamer El Sabrouti

Tamer El Sabrouti

Director of Customer Group@@OSN

Thuraya Al Harthi

Thuraya Al Harthi

Acting Director - Government Digital Services Unified Portal, @@Ministry of Transport, Communication and IT, Oman

Yash Sultania

Yash Sultania

Co-Founder & CEO@@Survey2Connect, India

Layth Weldali

Layth Weldali

Founder & Senior Partner@@Design Thinkers Academy, MENA

Rami Haffar

Rami Haffar

Principal - Head of XM technology@@New Metrics, UAE

Mohamed Khallaf

Mohamed Khallaf

Regional Manager@@Sprinklr

Hammad Khan

Hammad Khan

Managing Director, Middle East & Africa@@Designit - A Wipro Company

Maya Omeiri

Maya Omeiri

Partner & Head of Advisory @@New Metrics, UAE

Codin Caragea

Codin Caragea

Head of Customer Experience, @@Bank Muscat, Oman

Ledi Lapaj

Ledi Lapaj

Director of Customer Experience,@@Bank al Etihad, Jordan

Abdulaziz Felemban

Abdulaziz Felemban

Regional CX Leader, KSA

Maya Rao

Maya Rao

Global leader - financial services, logistics and transportation

Anas Hemaid

Anas Hemaid

Customer Experience Director@@Lucidya

Praveen Nijhara

Praveen Nijhara

CEO@@Hansa Research

Johannes Kiekhöfer

Johannes Kiekhöfer

Principal@@Horvath

Camilla Hegarty

Camilla Hegarty

SVP Business Development and Practice Lead Trust and Safety@@Teleperformance.

Ahmad Sidawi

Ahmad Sidawi

Country Manager - KSA & Bahrain@@Genesys

Ahmed Alrabiah

Ahmed Alrabiah

Regional Vice President@@Sitecore

Adib Kilzie

Adib Kilzie

Head of Customer Experience,Cloud and Enterprise@@KPMG

Dr. Mejdal Alqahtani

Dr. Mejdal Alqahtani

Professor, Data and AI Consultant@@King Saud University

Ayman A. Sulaiman

Ayman A. Sulaiman

CX Business Development Consultant@@Tamkeen Technologies

Saad Al-Deen Hamam

Saad Al-Deen Hamam

Principal@@Horvath

Heba Al Nabulsi

Heba Al Nabulsi

Director of Solution Ambassadors & Consultants@@Emplifi

Aswin Ravi

Aswin Ravi

Director of Sales, MEA@@Zoho

Timothy Abbott

Timothy Abbott

Senior Executive Advisor@@Tamkeen Technologies

Laila Alquraishi

Laila Alquraishi

Customer Care Director@@SME bank

Abdallah Alemran

Abdallah Alemran

Digital & Experiences Expert | CX Saudi Association Board Member@@CX Saudi Association

Amer albaroudi

Amer albaroudi

Solutions Sales Specialist@@Alnafitha international for technology

Mashael Aljobair

Mashael Aljobair

Solution Consultant@@Genesys

Hussain Dibas

Hussain Dibas

Senior Solution Consultant@@Genesys

Join the CX community from across the Middle East under one roof to learn and discuss new strategies for both your professional development and high-value customer experience delivery skills.

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