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The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

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The Secret To Revolutionising Your Customer Experience

NEXT LEVEL CX EXPERIENCES FOR GCC

The E3 CX Conference returns for its third edition live and in-person, once again in Riyadh by popular demand. Focus on uncovering practical strategies, tools, methods & initiatives which organisatons can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy. Showcasing both regional and international CX success stories, this key gathering will connect the Middle Eastern CX community with recognized CX practitioners and thought leaders from the region and beyond.

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    WORKSHOPS

    E3 CX Awards

    Introducing the E3 CX Awards this year in Riyadh to celebrate the very best practices, innovations, and people in the customer experience industry. With help from a judging panel, the awards shine a light on some of the best innovators that the industry has to offer.

    This recognition is much needed for the professionals who are transforming businesses for the better. By celebrating their achievements, we encourage businesses to adopt innovative practices and more people to strive for excellence in customer experience to make a positive impact on businesses around the world.

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          Past Speakers

          Past Speakers

          Abdullah M. Albahouth
          Abdulaziz Alshamsan
          Dr. Ghada Ahmed Al-Drees
          Mohammed Aljedae
          Razan Mohammed AlMazroo
          Feras J. Ahmed
          Naseem Almulla
          Badar Khan
          Dr. Sobhi Sulieman Agha
          Alya Sairafi
          Dr. Duaa Abaoud
          Ehsan Bin-Abdullah
          William O’Neill
          Mohamed Ibrahim
          Codin Caragea
          Ranya Yahya
          Mohammad Mortada
          Waseem Yafi
          Dr Shadi AlSwairki
          Mohamed Taibah
          Raquel Perez Nolla
          Olga Potaptseva
          Nisreen Al Shami
          Charles Bennett
          Sanjeev Aggarwal
          Dr. Essam A. Al-Ammar
          Dr. Hassan Somili
          Stefan Osthaus
          Turki AlSakran
          Yash Sultania
          Nael Halawa
          Mohsen Malaki
          Hamad Khan
          Ahmad Mubarak
          Safwat Alshawaf
          Mithil Ajmera
          Ibrahim Almohaimede
          Paul Joustra
          Ahmed Al Rabiah
          Fawziah Al Hoshan
          Olga Guseva
          Amjad Al Sabbah
          Osama Redaian
          Feras Nagadi
          Gökhan Nalbantoglu
          Ahmed Farouk El-Hoseiny
          Moayed. M Sultan
          Hassan Mohammad

          Showcase your CX solutions

          As Saudi Arabian businesses undergo unprecedented reforms across public and private sectors, there are many challenges that new technologies can resolve. Are you bringing new and improved CX solutions, software and tools to KSA? Showcase them to the mass of the regional CX community at E3 2022 to ensure you promote where the audience is listening. A selection of sponsorship and branding opportunities are available to highlight your brand.

          Conference programme

          2022 agenda

          08:00 - 09:00 #

          Registration

          9:00 – 9 :05 #

          Welcome Note By The Chairperson

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          -

          9:05 – 9:15 #

          Introduction to the theme of the event

          -

          -

          9:15 – 9:30 #

          Opening Keynote : Inspiration Talk

          -

          -

          #

          Theme: CUSTOMER CENTRICITY FRAMEWORKS & VISION

          9:30 – 9:45 #

          KEYNOTE : The Experience Economy and what 2030 might look like?

          Who will be the winners and losers? How can GCC organisations plan for a world that cannot be

          Who will be the winners and losers? How can GCC organisations plan for a world that cannot be predicted?

          9:45 – 10:30 #

          PANEL DISCUSSION

          CX is considered as a Cost Centre or a continuous improvement initiative. What are some of the biggest

          CX is considered as a Cost Centre or a continuous improvement initiative. What are some of the biggest challenges faced by most organisations when balancing between business and customer needs

          #

          Theme: Customer Culture & Employee Experience

          10:30 – 10:45 #

          KEYNOTE PRESENTATION

          Building a customer culture (framework) that your customers will notice and love

          Building a customer culture (framework) that your customers will notice and love

          10:45 – 11:30 #

          PANEL DISCUSSION

          The Psychology of customer experience is an overlooked component. How can we harness ideas that can impact employee

          The Psychology of customer experience is an overlooked component. How can we harness ideas that can impact employee engagement & motivation immediately?

          11:30 – 12:00 #

          NETWORKING COFFEE BREAK

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          -

          12:00 – 12:40 #

          CUSTOMER EXPERIENCE EXCELLENCE ROADSHOW

          5 Showcase Selection For Top Performers

          5 Showcase Selection For Top Performers

          #

          Theme: CUSTOMER INSIGHT & DATA DRIVEN CX

          12:40 – 12:55 #

          KEYNOTE

          Moving from Insight to action is a challenge for a lot of companies in the GCC. How do

          Moving from Insight to action is a challenge for a lot of companies in the GCC. How do ensure we create an environment of sustained continuos improvement without other initiatives getting in the way?

          12:55 – 13:40 #

          PANEL DISCUSSION

          Understanding how data-driven insight can be supercharged with new human centric techniques to identify wants and needs we

          Understanding how data-driven insight can be supercharged with new human centric techniques to identify wants and needs we are not yet aware of

          13:40 – 14:30 #

          NETWORKING LUNCH

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          -

          #

          Theme: Visitor & Guest Experience

          14:30 – 14:45 #

          KEYNOTE

          People are the key integrator and differentiator in Visitor Experience. How do you develop them to be amongst

          People are the key integrator and differentiator in Visitor Experience. How do you develop them to be amongst the best?

          14:45 – 15:30 #

          PANEL DISCUSSION

          Visitor Experience innovation and initiatives that are transforming the industry

          Visitor Experience innovation and initiatives that are transforming the industry

          15:30 – 16:00 #

          AWARDS CEREMONY

          -

          -

          16:00 – 16:30 #

          NETWORKING COFFEE BREAK

          SPOMSOR RONDTABLES

          SPOMSOR RONDTABLES

          9:00 – 9:10 #

          Welcome Note By The Chairperson

          9:10 – 9:25 #

          Opening Keynote : Inspiration Talk

          #

          Theme: DESIGN THINKING & INNOVATION

          9:25 – 9:40 #

          KEYNOTE

          Designing futures: Skills in creativity, imagination & Innovation that they won't teach you in traditional CX

          Designing futures: Skills in creativity, imagination & Innovation that they won't teach you in traditional CX

          9:40 – 10:25 #

          PANEL DISCUSSION

          The most interesting innovation ideas that have arisen in 2022 and how we can apply to our business

          The most interesting innovation ideas that have arisen in 2022 and how we can apply to our business

          #

          Theme: ADVANCES IN CX TECHNOLOGY

          10:25 – 10:40 #

          KEYNOTE PRESENTATION

          The Metaverse - Mytha and Realities. What can we really expect and will this change the face of

          The Metaverse - Mytha and Realities. What can we really expect and will this change the face of

          10:40 – 11:25 #

          PANEL DISCUSSION

          What will Artificial Intelligence really give CX in the next 2 years? Will we really be talking to

          What will Artificial Intelligence really give CX in the next 2 years? Will we really be talking to a futuristic, conscious creature that can help us or is this no more than an intelligent calculator which is only really there to bring costs down?

          11:25 – 11:55 #

          NETWORKING COFFEE BREAK

          11:55 – 12:45 #

          CEO PANEL

          12:45- 13:45 #

          NETWORKING LUNCH & PRAYERS

          13:45 -15:15 #

          WORKSHOPS

          CX IN THE BOARDROOM Preparing to build a customer centric company. Key considerations, approach & framework WINNING HEARTS

          CX IN THE BOARDROOM
          Preparing to build a customer centric company. Key considerations, approach & framework

          WINNING HEARTS & MINDS
          How to inspire your people to go the extra mile when serving customers and colleagues

          DESIGNING A CUSTOMER CENTRIC COMPANY
          Hands-on workshop: Customer Centric Innovation Toolkit - Learn how to innovate in 2 hours!

          15:15 – 15:25 #

          CLOSING KEYNOTE

          15:25 – 16:00 #

          NETWORKING COFFEE BREAK

          pricing

          Save 25% on registration

          Early Bird

          (Valid unit 15 April 2023)

          USD 299 Workshop only
          • Workshop + Conference: 599 USD

          Standard

          (Valid from 15 April 2023 onwards)

          USD 399 Workshop only
          • Workshop + Conference: 799 USD

          Experience the past editions

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          PAST SPONSORS

          OFFICIAL SUPPORTERS

          GOVERNMENT PARTICIPATION

          FOUNDATION PARTNER

          EXPERIENCE INNOVATION PARTNER

          CX UNIFIED PARTNER

          PLATINUM PARTNERS

          DXP PARTNER

          GOLD PARTNERS

          REWARDS PARTNER

          SILVER PARTNERS

          MEDIA PARTNERS

          EVENT PARTNERS

          NETWORKING SPONSORS

          EVENT PARTNERS

          PAST SPONSORS

          LOCATION DETAILS

          direction

          Riyadh, Saudi Arabia

          16-17 May 2023

          Email: info@e3cx.live 
          Tel: +971 4 554 1434

          LATEST NEWS

          announcement

          2022 Preliminary programme released

          2022 Preliminary programme released

          The 2022 conference agenda highlighting key conference topics, worshops and certification pathways is now available. Click here to view the programme.

          Save the date 2022!  Second edition of E3 confirmed to take place live and in-person in Riyadh, Saudi Arabia.

          Save the date 2022! Second edition of E3 confirmed to take place live and in-person in Riyadh, Saudi Arabia.

          The upcoming second edition of E3 is confirmed to take place live and in-person in Riyadh, Saudi Arabia. Mark your calendars and we look forward to welcoming you!