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The E3 CX Conference is a 2-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

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The secret to revolutionizing your customer experience

NEXT LEVEL CX EXPERIENCES FOR GCC

The E3 CX Conference returns for its third edition live and in-person, once again in Riyadh by popular demand. Focus on uncovering practical strategies, tools, methods & initiatives which organisatons can use to develop their people to the best they can be in order to accelerate customer-centric growth & innovation in a rapidly evolving experience economy. Showcasing both regional and international CX success stories, this key gathering will connect the Middle Eastern CX community with recognized CX practitioners and thought leaders from the region and beyond.

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      SESSIONS

      E3 CX Awards

      Introducing the E3 CX Awards this year in Riyadh to celebrate the very best practices, innovations, and people in the customer experience industry. With help from a judging panel, the awards shine a light on some of the best innovators that the industry has to offer.

      This recognition is much needed for the professionals who are transforming businesses for the better. By celebrating their achievements, we encourage businesses to adopt innovative practices and more people to strive for excellence in customer experience to make a positive impact on businesses around the world.

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            WHO YOU’LL MEET AT E3

            The 2-day conference is set to gather 500+ attendees from over 30+ countries to learn and connect with top industry CX leaders from various sectors including telecommunication, government, banking, healthcare, e-commerce, and retail where all attendees will be presented with a tremendous opportunity to network with one another as well as with a range of top global brands who will also be participating in the event.

            E3 SERIES IN REVIEW

            Throughout the last two editions, the E3 CX Conference has empowered attendees to ‘Think and Do’ by focusing on the practical deployment of CX tools and methods that are simple and transferable – learning first-hand from regional and international thought leaders on how they can solve some of the most challenging issues facing the developing CX industry.

            TOTAL DELEGATES

            OVER THE YEARS

            2020
            290+
            2022
            460+
            2023
            550+

            Speakers

            Speakers

            Hatim Bawazir
            Razan Al Mazroo
            Mr. Sari Alomaim
            Kenneth Kozielski
            Dr. Khalid Alharbi
            Lolitta Mohamed Suffian

            Showcase your CX solutions

            As Saudi Arabian businesses undergo unprecedented reforms across public and private sectors, there are many challenges that new technologies can resolve. Are you bringing new and improved CX solutions, software and tools to KSA? Showcase them to the mass of the regional CX community at E3 2022 to ensure you promote where the audience is listening. A selection of sponsorship and branding opportunities are available to highlight your brand.

            Sponsorship brochure download form

              2023 agenda

              Conference programme

              08:30 - 09:00 #

              Registration & Coffee

              09:00 – 09:10 #

              Welcome remarks by the chairperson

              09:10 – 09:20 #

              Introduction to the theme

              09:20 – 09:40 #

              OPENING KEYNOTE

              Is CX the big game changer? Are we doing enough? Customer experience is constantly evolving, and businesses must

              Is CX the big game changer? Are we doing enough?

              Customer experience is constantly evolving, and businesses must strive to keep up. We are envisioning a future where technology plays a leading role in transformation. What will the future look like? Working to redefine customer experience and create new standards for excellence, but are we doing enough?

              Hear from a Global leader about the accomplishments and their next steps towards technology led transformation

              09:40 – 10:25 #

              PANEL DISCUSSION

              Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong? All of us agree that

              Aligning CX Initiatives With an Organisation’s Growth – Where can we go wrong?

              All of us agree that customer experience initiatives need always be closely aligned with the goals of the organisation. It is also true that every CX initiative need to have a long-term plan that ultimately seeks and supports the economic and growth targets of the organisation and that by improving customer experience, organisations can drive growth, ensure customer loyalty, and better compete in the global marketplace. However the challenge is to align CX initiatives to the overall organisations growth plans and to create measurable impacts. In an interesting panel discussion, CX practitioners from leading organisations share their experience offering insights and key take aways.

              10:25 – 10:55 #

              NETWORKING & COFFEE BREAK

              10:55 - 11:15 #

              THEME: THE FUTURE IS NOW

              INSPIRATIONAL KEYNOTE PRESENTATION The Vision for Hyper Personalisation: Even before the pandemic personalisation had become an integral part

              INSPIRATIONAL KEYNOTE PRESENTATION

              The Vision for Hyper Personalisation:

              Even before the pandemic personalisation had become an integral part of exceptional Customer Experience. However, the crisis made personalisation, empathy and the connection that go with it more crucial than ever. Learn what it takes to provide personalised care.

              11:15 - 12:00 #

              PANEL DISCUSSION

              Bridging the gap between disappointments created by technologies that don’t deliver their promises. When it comes to customer

              Bridging the gap between disappointments created by technologies that don’t deliver their promises.

              When it comes to customer experience, there's often a big gap between what we expect from technology and what it actually delivers. This can be a huge disappointment, especially when we've been sold on a product or service that doesn't live up to its promises.

              Fortunately, there are ways to bridge this gap and create a better experience for everyone involved. Find out in this session.

              CASE STUDY

              12:00 – 12:20 #

              FIRESIDE CHAT

              Redefining The Omnichannel Approach: Focus On What Truly Matters Customer Expectations have changed, however customers increasingly expect consistent

              Redefining The Omnichannel Approach: Focus On What Truly Matters

              Customer Expectations have changed, however customers increasingly expect consistent information to be at their fingertips, regardless of channels they choose to engage with.

              Getting the omnichannel design right for these targeted journeys requires a customer centric mindset that’s infused throughout the organisation.

              THEME: CX IS NOT JUST ABOUT CUSTOMER SERVICE BUT THE ENTIRE BRAND

              12:20 – 12:40 #

              KEYNOTE PRESENTATION

              New Approach to Brand Experience Introducing a new way to interact with your favourite brands! This innovative new

              New Approach to Brand Experience

              Introducing a new way to interact with your favourite brands! This innovative new approach allows customers to have a more immersive and personalised experience with the companies they love. With this new system, customers can connect with brands on a deeper level.

              12:40 – 13:00 #

              CASE STUDY

              Desired International Customer Success Stories

              Desired International Customer Success Stories

              13:00 – 14:00 #

              LUNCH & NETWORKING

              14:00 – 14:45 #

              PANEL DISCUSSION

              ROI Of CX : Determining Success How do you know if your investment in customer experience is paying

              ROI Of CX : Determining Success

              How do you know if your investment in customer experience is paying off? In order to calculate the return on investment (ROI) of your customer experience (CX) initiatives, what you need to identify first ? What change can this bring over time as a result of your investments in CX?

              Listen to a panel of speakers talk about what the right data in hand, can begin to calculate the ROI of your CX initiatives and determine whether or not they are successful.

              THEME: CX DESIGN IS A TRUE ART FORM

              14:45 – 15:05 #

              KEYNOTE PRESENTATION

              Can CX Design Power CX Strategy The design of a customer experience can have a big impact on

              Can CX Design Power CX Strategy

              The design of a customer experience can have a big impact on the effectiveness of a customer experience strategy. CX design is a powerful tool for creating amazing customer experiences. But what role does it play in CX strategy? Let's take a look into it.

              15:05 - 15:50 #

              PANEL DISCUSSION

              Beyond Design : Optimising CX Strategies With UX/UI Optimising your company's user experience and interface can be difficult,

              Beyond Design : Optimising CX Strategies With UX/UI

              Optimising your company's user experience and interface can be difficult, but it's important to consider how it will affect your customers' experience. User experience goes beyond design.

              Learn how CX strategies go beyond design and encompass optimising user experience and interface.

              15:50 - 16:10 #

              CASE STUDY

              16:10 - 16:40 #

              E3 CUSTOMER EXPERIENCE CONFERENCE AWARDS GCC 2023

              E3 Customer Experience Conference Awards is introduced this year in Riyadh to celebrate the very best practices, innovations

              E3 Customer Experience Conference Awards is introduced this year in Riyadh to celebrate the very best practices, innovations and the people who turn visions into reality.

              16:40 - 16:50 #

              CLOSING KEYNOTE

              08:30 - 09:00 #

              Registration & Networking

              09:00 - 09:10 #

              Welcome remarks by the chairperson

              THEME: PUTTING EMPLOYEES FIRST

              THEME: PUTTING EMPLOYEES FIRST

              09:10 - 09:30 #

              OPENING KEYNOTE

              Designing Modern Employee Experience For The World

              Designing Modern Employee Experience For The World

              09:30 - 10:15 #

              PANEL DISCUSSION

              Mapping Employee Experience with Purpose, Brand and Culture Mapping Employee Experience with Purpose, Brand and Culture Employee experience

              Mapping Employee Experience with Purpose, Brand and Culture

              Mapping Employee Experience with Purpose, Brand and Culture Employee experience is essential to organisational success. Learn how understanding your employees interact with your brand, you can make sure that their experience is aligned with your company's purpose, culture, and values.

              By doing so, how can you improve employee retention?

              10:15 - 10:35 #

              CASE STUDY

              10:35 - 11:05 #

              NETWORKING COFFEE BREAK

              11:05 - 11:25 #

              KEYNOTE PRESENTATION

              THEME: IT’S ALL ABOUT DATA Data Driven CX : Turning Data Into Action Data is a powerful tool

              THEME: IT’S ALL ABOUT DATA

              Data Driven CX : Turning Data Into Action

              Data is a powerful tool that, when used correctly, can help Companies create unforgettable Customer Experiences.

              Many businesses make the mistake of collecting data without having a plan of how to use it.

              Listen to the CX leader who was able to turn data into action and is able to create valuable customer relationships and improve business outcomes.

              11:25 - 12:10 #

              PANEL DISCUSSION

              DATA: A Key To Maximising Customer Experience Today’s consumers do not buy just products or services - more

              DATA: A Key To Maximising Customer Experience

              Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.” This is where high-quality data analytics lends a helping hand and allows brands to foster a meaningful relationship with the user.

              To boost organisational growth, high-quality data is key.

              Maximise the potential of your Customer experience by finding out Why is Data a key to the value of customer experience and how.

              12:10 - 12:30 #

              CASE STUDY

              12:30 - 13:05 #

              FIRESIDE CHAT

              Myth or Reality: Is Metaverse a tool for the difference? Metaverse is a terrific opportunity to create meaningful,

              Myth or Reality: Is Metaverse a tool for the difference?

              Metaverse is a terrific opportunity to create meaningful, personalised customer experiences. CX in the metaverse means organisations need to be virtually active

              Is it worth the hype? What can we really expect and will this change the face of CX?

              13:05 - 14:05 #

              LUNCH & NETWORKING

              14:05 - 18:00 #

              BREAKOUT FOR WORKSHOPS

              pricing

              Save 25% on registration

              Early Bird

              (Valid until 28 February 2023)

              USD 299 Workshop only
              • Workshop + Conference: 599 USD

              Standard

              (Valid from 28 February 2023 onwards)

              USD 399 Workshop only
              • Workshop + Conference: 799 USD

              Experience the past editions

              Post event report download form

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                SPONSORS 2023

                OFFICIAL SUPPORTERS

                GOVERNMENT PARTICIPATION

                FOUNDATION PARTNER

                PLATINUM PARTNERS

                UNIFIED CX PARTNER

                GOLD PARTNER

                GOLD PARTNERS

                REWARDS PARTNER

                SILVER PARTNERS

                MEDIA PARTNERS

                EVENT PARTNERS

                NETWORKING SPONSORS

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                PAST SPONSORS

                PAST SPONSORS

                OFFICIAL SUPPORTERS

                GOVERNMENT PARTICIPATION

                FOUNDATION PARTNER

                EXPERIENCE INNOVATION PARTNER

                CX UNIFIED PARTNER

                PLATINUM PARTNERS

                DXP PARTNER

                GOLD PARTNERS

                REWARDS PARTNER

                SILVER PARTNERS

                MEDIA PARTNERS

                EVENT PARTNERS

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                LOCATION DETAILS

                direction

                Riyadh, Saudi Arabia

                16-17 May 2023

                Email: info@e3cx.live 
                Tel: +971 4 554 1434

                LATEST NEWS

                announcement

                The 3 Pillars of Great Customer Experience

                The 3 Pillars of Great Customer Experience

                Customer experience is the most important aspect of any business. It is what separates a company from its competitors and it is what makes customers loyal to a brand. The three pillars of great customer experience are: customer service, brand loyalty, and employee experience. Customer service is the first pillar of great customer experience. It […]

                What is considered good customer experience in KSA?

                What is considered good customer experience in KSA?

                The Kingdom has one of the youngest populations in the world with more than half of the population being under 25 years old. So in order to succeed in the local market, brands need to be able to not only provide excellent customer service but establish a brand that people are proud to be a […]