Abdullah M. Albahouth

Abdullah M. Albahouth

  • General Manager of Insurance Excellence General Organization for Social Insurance, KSA
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Mr. Abdullah M. Albahouth is considered one of the distinguished national competencies and has extensive and diverse management experience in business development and automation of procedures, digital transformation, and data analysis to improve the customer experience. He is currently working as the General Manager of Insurance Excellence at the General Organization for Social Insurance since 2021, responsible for developing the customer journey. He previously held many leadership and administrative positions, including general manager of insurance operations, general manager of contribution affairs, and managing director of the Riyadh Development Company. He chaired and participated in many internal and external committees. And participated and presented in many local and regional conferences and seminars. He presented working papers, including the institution's experience in data investment during the Data Investment Conference and the institution's digital services at the Empowerment of Governmental Entities Conference. He holds a master's degree in applied statistics in 2010 from the University of Guelph in Canada and a bachelor's degree in operations research in 2005 from King Saud University in Saudi Arabia.

All Sessions by Abdullah M. Albahouth

DAY THREE June 9, 2022
DAY TWO June 8, 2022
17:30 - 18:15

Special panel session involving the audience: Building a customer experience movement to inspire the whole GCC community

DAY ONE June 7, 2022
09:20 - 09:40

Redefining customer experience in the Kingdom