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schedule

Registration and Networking Coffee

Collect your badge, enjoy a cup of coffee and begin networking.

08:30 - 09:00 Networking area

WELCOME & OPENING REMARKS

BY THE CHAIRPERSON

09:00 - 09:05 Main Conference Area

KEYNOTE: SETTING THE SCENE

By Charles Bennett

09:05 - 09:15 Main Conference Area

OPENING KEYNOTE :

BUILDING A CUSTOMER CENTRICITY ROADMAP : Can Saudi Arabia become a Customer Centricity Power House? The top 5 most important lessons learnt from other countries. What are the biggest hurdles of 2022 ?

09:15 - 09:30 Main Conference Area

WELCOME & OPENING REMARKS

-

08:30 - 08:40 Main Conference Area

SETTING THE SCENE DAY 2

- By Hassan Mohammed

08:40 - 08:50 Main Conference Area

KEYNOTE PRESENTATION

TECHNOLOGY INNOVATION - Preparing for a Future that cannot be predicted.

08:50 -09:05 Main Conference Area

COMPETITIVE VENDOR ROADSHOW

-

09:05 - 09:20 Main Conference Area

REGISTRATION & NETWORKING

-

08:00 - 08:30 Networking Area

3 SIGNATURE WORKSHOPS IN PARALLEL

WORKSHOP 1: Foundations in Customer Service WORKSHOP 2: Foundations in Customer Experience WORKSHOP 3: Foundations in Customer Experience

08:30 - 16:00 Main Conference Area

CLOSING KEYNOTE

-

16:00 - 16:15 Main Conference Area

Conference Schedule

Registration and Networking Coffee

Collect your badge, enjoy a cup of coffee and begin networking.

08:30 - 09:00 Networking area

WELCOME & OPENING REMARKS

BY THE CHAIRPERSON

09:00 - 09:05 Main Conference Area

KEYNOTE: SETTING THE SCENE

By Charles Bennett

09:05 - 09:15 Main Conference Area

OPENING KEYNOTE :

BUILDING A CUSTOMER CENTRICITY ROADMAP : Can Saudi Arabia become a Customer Centricity Power House? The top 5 most important lessons learnt from other countries. What are the biggest hurdles of 2022 ?

09:15 - 09:30 Main Conference Area

WELCOME & OPENING REMARKS

-

08:30 - 08:40 Main Conference Area

SETTING THE SCENE DAY 2

- By Hassan Mohammed

08:40 - 08:50 Main Conference Area

KEYNOTE PRESENTATION

TECHNOLOGY INNOVATION - Preparing for a Future that cannot be predicted.

08:50 -09:05 Main Conference Area

COMPETITIVE VENDOR ROADSHOW

-

09:05 - 09:20 Main Conference Area

REGISTRATION & NETWORKING

-

08:00 - 08:30 Networking Area

3 SIGNATURE WORKSHOPS IN PARALLEL

WORKSHOP 1: Foundations in Customer Service WORKSHOP 2: Foundations in Customer Experience WORKSHOP 3: Foundations in Customer Experience

08:30 - 16:00 Main Conference Area

CLOSING KEYNOTE

-

16:00 - 16:15 Main Conference Area

Parchase

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