About Us

The E3 CX Conference is a 3-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

Contact Info

# Event for Startups

Startup Grind Global Conference

# Overview

Get the latest info about Evenex

We have dedicated tracks for every industry Whether you want to hire tech’s top talent meet with the policymakers influencing your industry or exchange notes with your peers and competitors, we have

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#Thought leadership

Join the world's leading companies at Technology Conference



June 7, 2022

Registration and networking coffee

08:30 - 08:55 Networking area

Welcome remarks

Conference Chairman: Dr. Fahad Al Twaijry -Director, Ejtemaat Events, KSA

08:55 - 09:00 Main conference area

Customer Experience in GOSI


Abdullah M. Albahouth, General Manager of Insurance Excellence, General Organization for Social Insurance, KSA

09:00 - 09:20 Main conference area

Introductory Keynote

Introducing the conference theme: Making customer centricity your business game changer

Charles Bennett
President & Founding Board Member, Customer Experience Service Association Middle East (CXSA)

09:20 - 09:30 Main conference area


June 8, 2022

Welcome & opening remarks from the Conference chairman

09:00 - 09:10 Main conference area

Keynote: Changing mindsets - The toughest leadership journey

The fast adoption of innovative technology combined with empathy and a focus on delivering incredible results has set a high bar in the minds of today’s consumers. Take examples such as Apple, AirBnB, Uber - these services have led to consumers having higher expectations in terms of benchmarking quality service. Simply having great technology or an excellent user interface isn't enough to make your company stand out from the others. Empowering your staff with the tools they need is also just as important!
In this keynote, learn how a leading government organisation went through transforming their culture by building emotional connection through deploying a people-centred culture.

Razan Al Mazroo, Innovation & Service Design Director, Digital Government Authority, KSA

09:10 - 09:30 Main Conference Area

CASE STUDY : Omni-Connect Your Brand Free from Data Silos

Mohammad Mortada - CX Data Solutions Lead, Oracle

09:30 - 09:50 Main conference area

KEYNOTE: A CEO’s guide to leading a CX transformation.

- The 3 building blocks of a CX transformation
- Putting CX at the center of your digital transformation
- leading by example
- prioritizing the CX enablers

Mohsen Malaki - Managing Director, Synergy Consulting Group

09:50 - 10:10 Main conference area

Never miss another speaker announcement

#Event Speakers

Meet our first speakers. We're adding more every week.


Abdullah M. Albahouth Read More
Abdulaziz Alshamsan Read More
Dr. Ghada Ahmed Al-Drees Read More
Mohammed Aljedae Read More
Razan Mohammed AlMazroo Read More
Feras J. Ahmed Read More


#Our Pricing Plans

Explore flexible pricing plans

Single day pass

$ 150

One catered lunch
Afternoon snacks
Fun swag
Entrance Afterparty

All day pass

$ 250

Fun swag
Afternoon snacks
One catered lunch
Entrance Afterparty

VIP seat with food

$ 450

Unlimited Entrance
Afternoon snacks
One catered lunch
Fun swag

All prices exclude 25% VAT. For more details, view our Terms & Policy
Lights. Camera. Party!

Gotham Hall offers the perfect setting for more than just social occasions.


#Who helps us to create

Our official sponsors

#News & blogs

Latest from Newsroom



#Let’s do it hurry

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