Feb 30 - Mar 1, 2020 Nicosia, Cyprus
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Delivered by Dr. Fahad Al Twaijry, Director, Ejtemaat Events MENA LLC
The fast adoption of innovative technology combined with empathy and a focus on delivering incredible results has set a high bar in the minds of today’s consumers. Take examples such as Apple, AirBnB, Uber - these services have led to consumers having higher expectations in terms of benchmarking quality service. As mentioned above, simply having great technology or an excellent user interface isn't enough to make your company stand out from the others. Empowering your staff with the tools they need is also just as important!
Razan Al Mazroo, Innovation & Service Design Director, Digital Government Authority, KSA
Rethinking customer-centricity in the new world
- Is Customer Experience the topmost discipline for high performing companies?
- What are the biggest challenges in becoming Customer Centric? How do you solve them?
Eng Rayyan Samman, Group Chief Experience Officer, Saudi German Hospitals, KSA
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