Feb 30 - Mar 1, 2020 Nicosia, Cyprus

The Digital Event

In Eastern Europe

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Join the world's leading companies at Technology Conference

Networking

How you transform your business technology, consumer, habits industry dynamic

Mentor Program

How you transform your business technology, consumer, habits industry dynamic

After Party

How you transform your business technology, consumer, habits industry dynamic

Thought leadership

Digital Conference

DAY ONE

June 7, 2022

Registration and networking coffee

08:30 - 09:00 Networking area

Welcome remarks

Delivered by Dr. Fahad Al Twaijry, Director, Ejtemaat Events MENA LLC

09:00 - 09:05 Main conference area

Opening remarks: Can GCC become a customer centricity power house?

09:05 - 09:20 Main conference area

Redefining customer experience in the Kingdom

SPEAKER:

Abdullah M. Albahouth, General Manager of Insurance Excellence, General Organization for Social Insurance, KSA

09:20 - 09:40 Main conference area

DAY TWO

June 8, 2022

Welcome & opening remarks from the Conference chairman

09:00 - 09:10 Main conference area

Keynote: Changing mindsets - The toughest leadership journey

The fast adoption of innovative technology combined with empathy and a focus on delivering incredible results has set a high bar in the minds of today’s consumers. Take examples such as Apple, AirBnB, Uber - these services have led to consumers having higher expectations in terms of benchmarking quality service. As mentioned above, simply having great technology or an excellent user interface isn't enough to make your company stand out from the others. Empowering your staff with the tools they need is also just as important!

SPEAKER:

Razan Al Mazroo, Innovation & Service Design Director, Digital Government Authority, KSA

09:10 - 09:30 Main Conference Area

Keynote: Should the CEO be the ultimate champion for customer-centricity?

Rethinking customer-centricity in the new world

- Is Customer Experience the topmost discipline for high performing companies?
- What are the biggest challenges in becoming Customer Centric? How do you solve them?

SPEAKER:

Eng Rayyan Samman, Group Chief Experience Officer, Saudi German Hospitals, KSA

09:30 - 09:50 Main conference area

Case study: Presented by Oracle

09:50 - 10:10 Main conference area

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Prices & packges

Basic Pass

299
  • Facilities
  • Video Facilities
  • Speaker Facilities
  • Free ask questions privately

Golden Pass

599
  • Facilities
  • Video Facilities
  • Speaker Facilities
  • Free ask questions privately
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Silver Pass

299
  • Facilities
  • Video Facilities
  • Speaker Facilities
  • Free ask questions privately