Edit

About Us

The E3 CX Conference is a 3-day event bringing together CX experts and industry leaders from the region and beyond to connect, build relationships and discuss the most important topic currently faced in the CX world.

Contact Info

Making customer centricity your game changer

22 - 24 March 2022

CX Thought leaders & speakers

Dr. Tahir Hussain
Abdulaziz Alshamsan
Ghada Ahmed Al-Drees
Mohammed Aljedae
Eng.Rayyan Samman
Wejdan Yamani
Dr. Sobhi Sulieman Agha
Alya Sairafi
Dr. Duaa Abaoud
Ehsan Bin-Abdullah
Areej AlShaibani
Othmane Oubrahim
Piotr Lysak
Mithil Ajmera
Codin Caragea
Ranya Yahya
Guil Rodrigues
Waseem Yafi
Dr Shadi AlSwairki
Dr Ammar Attar
AlMohannad AlSbeai
Raquel Perez Nolla
Olga Potaptseva
Nisreen Al Shami
Charles Bennett
Mohammed Al Shobani
Hassan Mohammad

SEE YOU LIVE AND IN-PERSON IN RIYADH

Following a successful virtual inaugural edition in 2020, the upcoming E3 customer experience conference moves to KSA by popular demand. Set to showcase both regional and international CX success stories, the Middle Eastern CX community will connect with international practitioners to drive thought leadership, gain certification and discuss innovative strategies.

0
CX DELEGATES
0
RENOWNED SPEAKERS
0
NEW SESSIONS
0
CERTIFICATIONS

Missed the 2020 edition?

Re-visit last year's inaugural conference as you plan and prepare.

Preliminary programme

The full conference agenda is underway – stay tuned for updates

Registration and Networking Coffee

Collect your badge, enjoy a cup of coffee and begin networking.

08:30 - 09:00 Networking area

WELCOME & OPENING REMARKS

BY THE CHAIRPERSON

09:00 - 09:05 Main Conference Area

KEYNOTE: SETTING THE SCENE

By Charles Bennett

09:05 - 09:15 Main Conference Area

OPENING KEYNOTE :

BUILDING A CUSTOMER CENTRICITY ROADMAP : Can Saudi Arabia become a Customer Centricity Power House? The top 5 most important lessons learnt from other countries. What are the biggest hurdles of 2022 ?

09:15 - 09:30 Main Conference Area

KEYNOTE PRESENTATION

The Winners and Losers in Customer Centricity in 2021? Some of the almost unbelievable stories from around the globe in 2021.

09:30 - 09:45 Main Conference Area

NETWORKING COFFEE BREAK

-

09:45 - 10:30 Networking Area

THE VIP GOVERNMENT PANEL : MAKING CUSTOMER EXPERIENCE YOUR TOP PRIORITY

What are the most important initiatives that UAE & Saudi Arabia should focus on when creating a great citizen experience? Why are governments not already doing it?

10:30 - 11:15 Main Conference Area

PARTNER PRESENTATION : HOW CX EASES PEOPLE'S LIVES

Presented by ELM

11:15 - 11:35 Main Conference Area

DESIRED INTERNATION CUSTOMER STORIES

-

11:35 - 11:55 Main Conference Area

NETWORKING LUNCH

-

11:55 - 12:55 Networking Area

KEYNOTE : HOW TO BUILD A CUSTOMER OBSESSION CULTURE IN A LARGELY DISENGAGED WORLD?

-

12:55 - 13:10 Main Conference Area

PANEL DISCUSSION : REPLACING PRESCRIPTIVE, LEGACY TECHNOLOGY WITH AN ADAPTIVE, CUSTOMER- FOCUSED APPROACH

Customer-focused Technology and Performance

13:10 - 13:35 Main Conference Area

NETWORKING COFFEE BREAK

-

13:35 - 14:05 Main Conference Area

PANEL DISCUSSION : ROADMAP TP CUSTOMER CENTRICITY

What is the optimum way to build a Customer Centric Company? Should you start with data and KPI’s? Is there a better way?

14:05 - 14:50 AM Main Conference Area

CLOSING NOTE

THOUGHTS & REFLECTIONS OF THE DAY

14:50 - 15:00 Main Conference Area

WELCOME & OPENING REMARKS

-

08:30 - 08:40 Main Conference Area

SETTING THE SCENE DAY 2

- By Hassan Mohammed

08:40 - 08:50 Main Conference Area

KEYNOTE PRESENTATION

TECHNOLOGY INNOVATION - Preparing for a Future that cannot be predicted.

08:50 -09:05 Main Conference Area

COMPETITIVE VENDOR ROADSHOW

-

09:05 - 09:20 Main Conference Area

NETWORKING COFFEE BREAK

-

09:20 - 09:50 Networking Area

PARTNER PRESENTATION

Driving Transformation in KSA through CX - ELM (Consulting Team)

09:50 - 10:10 Main Conference Area

PANEL DISCUSSION : A Holistic Approach To Customer-Centric Transformation

How Brands are Using Technology to Amplify Customer’s Journey ?

10:10 - 11:00 Main Conference Area

NETWORKING LUNCH

-

11:00 - 12:00 Networking Area

FACILITATED SERVICE JAM

Solving the most pressing challenges for a unified Hajj Experience. DARP

12:00 - 13:00 Main Conference Area

NETWORKING & COFFEE BREAK

-

13:00 - 13:30 Networking Area

NEXT GENERATION CX PANEL- “Building a Customer Experience Culture that your employees and your customers love”

How to Implement a culture based on Customer Centricity? Strategies to develop Customer Centric Culture Correlation between Employee Engagement and Customer Experience

13:30 - 14:15 Main Conference Area

KEYNOTE PRESENTATION

Building the ROI Of Customer Experience. How do you create a revenue, cost and service business/government case that gets to the heart of the CEO Change Agenda?

14:15 - 14:35 Main Conference Area

END OF THE CONFERENCE SUMMARY – Charles Bennett

Thoughts & reflections of the day END OF DAY 2

14:35 - 15:00 Main Conference Area

REGISTRATION & NETWORKING

-

08:00 - 08:30 Networking Area

3 SIGNATURE WORKSHOPS IN PARALLEL

WORKSHOP 1: Foundations in Customer Service WORKSHOP 2: Foundations in Customer Experience WORKSHOP 3: Foundations in Customer Experience

08:30 - 16:00 Main Conference Area

CLOSING KEYNOTE

-

16:00 - 16:15 Main Conference Area

Showcase your CX solutions

Customer-centric solutions are integral to the development of an ultimately improved marketplace. Enjoy like-minded conversations and networking with an engaging audience of CX professionals under one roof, and ensure your efforts are recognized. A selection of sponsorship and branding opportunities are available to highlight your brand.

Hear directly from the E3 community

This workshop comes highly recommended from me! Two days of excellent course content by 4 very knowledgeable speakers Ruth Evans MBE, Louise Blunt, Charles Bennett, Hassan Mohammad, CCXP, RTP”
Sharon Boyd
Chief Customer Experience Officer at MKL Innovation
“I am humbled to have completed Customer Service Strategist Certification & now officially a CXSA Certified CX Practitioner. I sincerely extend my sincere thanks to my award leader Ms. Raquel Perez Nolla & of course the founder of this elite consortium Mr. Charles Bennett & Knowledge & Innovation officer Mr. Hassan Mohammad.”
Anish Ramakrishna Kurup
Manager - Marketing & Partnerships (Global Business Development Department) at UAE Exchange
“Very unique two days workshop enriched with Knowledge, Exercise, and Assessments for the best international practices and tools to manage a Great Patient Experience.”
Dr. Shadi AlSwairki
Head of Hospital Service at Bupa Arabia
“Taking E3’s 2022 edition to Riyadh prepares the Middle Eastern customer experience community to greater heights following the successful virtual conference last year. We’re excited to make some major event announcements of speakers and programme very soon, stay tuned.”
Charles Bennett
President & Founding Board Member at CXSA Middle East, UK

Save 25% on registration

(until 22 Feb 2022)

$ 899

Save 25% on early registration
CX workshops & conference
Certificate of participation
CX certifications of choice
15+ hours of speaker insights
Interactive Q&A with experts
Exhibition access

(until 22 March 2022)

$ 1199

1 day of CX workshops
2 days of educational conference
Certificate of participation
CX certifications of choice
15+ hours of speaker insights
Interactive Q&A with experts
Exhibition access

Partners and sponsors

Have the right solutions for tomorrow's CX demands? Position your brand where the audience is listening.

About venue

Location:

Riyadh, Saudi Arabia

Date:

22 - 24 March 2022

Time:

08:00 - 16:00